Each year since 2001, Starbucks has reported on its efforts to make a positive impact in the communities it serves. Starbucks ceo Kevin Johnson reflects on our progress and shares the company’s results for the 2019 fiscal year.

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Dear Starbucks partners, customers and stakeholders:

As we provide our 19th annual update on our global social impact activity, we also sit at a significant time in history that’s requiring major changes to our business around the world as <a href="https://stories.starbucks.com/stories/2020/navigating-through-covid-19/">quickly and dynamically</a> as possible to meet the needs of our partners, customers and communities during the COVID-19 pandemic.

Starbucks partners are showing how resilient they are in ways no one dreamed about a year ago. They’re upping the ante every day on what our company represents: Using the ritual of connecting over coffee to uplift the everyday experience and drive deeper human connection.&nbsp;

Each one of us at Starbucks is forever changed from this pandemic, as are the communities we serve. It has underscored how important serving our customers and communities is to us, and it’s brought new perspective and resonance to the ability Starbucks has to make the world a better place. This time is historic in an additional way, as many of our communities are coming together to protest racial injustice and highlight the vast improvement necessary in the way society treats people of color. Clearly, current events are showing us that executing our global social impact agenda successfully is now more important than ever.

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Decades ago, Starbucks developed an agenda of global social impact priorities. In broad strokes, our investments have centered around balancing our role as a for-profit company with the betterment of people and the planet.

That means we invest in people – especially our partners, so they in turn can support people in the communities we serve. It also means we recognize healthy human lives depend on healthy ecosystems, so we work to better the health of our natural resources. As a result, we now have a long-term aspiration to be a resource positive company – storing more carbon than we emit, providing more clean freshwater than we use, and eliminating waste.

We can be proud of our Global Social Impact progress in fiscal year 2019. We continued working to put partners first and create a culture where everyone is welcome, including conducting a first-time, third-party <a href="https://stories.starbucks.com/stories/2019/update-on-starbucks-ongoing-diversity-equity-and-inclusion-efforts/">Civil Rights Assessment</a> that we continue to consider and implement. We worked to strengthen the communities where Starbucks partners live and work, expanding innovative grants, investments and community service models.

We also invested in the future of greener cups, packaging and retail, foreshadowing a much <a href="https://stories.starbucks.com/stories/2020/starbucks-announces-multi-decade-aspiration-to-become-resource-positive/">larger aspiration</a> we announced in January 2020. We invested heavily in supporting coffee communities, including dispersing a $20 million <a href="https://stories.starbucks.com/press/2018/starbucks-commits-20-million-for-emergency-relief-to-farmers/">Emergency Farmer Relief Fund</a>&nbsp;to support smallholder farmers in Central America experiencing the effects of low global coffee prices.&nbsp;

As a testament to our increasing commitment to our people and planet priorities, we were proud late last year to hire our first global chief officer of sustainability, Michael Kobori; our first global chief officer of inclusion and diversity, Nzinga Shaw; and our first global chief officer of ethics and compliance, Tyson Avery.&nbsp;

Now in mid-2020, the world has changed, the needs are even greater, and we continue to thoughtfully examine how Starbucks can most responsibly and constructively serve our communities and our planet going forward.&nbsp;

The crisis we are navigating has underscored that our world is small, and we need to take care of it and each other. We understand the interdependency of the health of humanity and the health of the planet. We embrace diverse voices participating in these conversations, so we can hear varying points of view to make the best decisions. We feel the threat of greater economic disparity in the future, as COVID-19 is often impacting socioeconomically disadvantaged communities more than others.

From the onset of the pandemic, we have moved swiftly to take actions to address our people and planet priorities. We’ve acted to address urgent needs related to COVID-19 as detailed and updated <a href="https://stories.starbucks.com/press/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/">here</a>. As an example, Starbucks has committed to a first-of-its-kind <a href="https://stories.starbucks.com/press/2020/starbucks-commits-10m-usd-in-covid-19-relief-for-partners-around-the-world/">$10 million emergency relief fund</a> for partners in both company-operated and licensed retail store markets around the world.&nbsp;

In the U.S. and Canada, we were able to provide <a href="https://stories.starbucks.com/stories/2020/our-continued-support-of-u-s-partners-during-covid-19/">temporary benefits</a> for partners, more support for <a href="https://stories.starbucks.com/stories/2020/as-food-bank-need-spikes-starbucks-and-feeding-america-fight-hunger-together/">food banks</a> and <a href="https://stories.starbucks.com/stories/2020/starbucks-gives-1million-cups-of-free-coffee-to-first-responders-in-us-and-canada/">free coffee</a> for first responders and frontline healthcare workers. Starbucks partners are <a href="https://stories.starbucks.com/stories/good-things-are-happening/">innovating</a> in other timely, locally meaningful ways. Our <a href="https://stories.starbucks.com/asia/stories/2020/starbucks-partners-offer-support-to-frontline-workers-across-asia/">partners in Asia</a> have led the way in organizing food and coffee donations to hospitals, nonprofits, local police and health officials, and other frontline workers. And our partners around the world have echoed those demonstrations of gratitude.

During the pandemic, we’ve had to pause on allowing reusable cups. But we continue our commitment to shift to more reusable packaging as well as more fully recyclable and compostable packaging, ensuring we also prioritize health and safety. This requires innovation from our own experts as well as many other alliances.

Meanwhile, <a href="https://stories.starbucks.com/press/2020/the-starbucks-foundation-donates-more-than-3m-to-global-covid-19-relief-efforts/">The Starbucks Foundation</a> continues to invest millions of dollars to support a variety of organizations, extending emergency assistance to those in need while also helping to build a path towards recovery and resilience.

Making a positive social impact runs deep at Starbucks. Since the beginning, our purpose has gone beyond profit. We believe in the pursuit of doing good. The idea of Starbucks being a Third Place for the community to gather means our stores have often served not only as a place for human connection, where everyone can feel welcome, but also as a <a href="https://stories.starbucks.com/?s=disaster relief">beacon of hope and resilience</a> during crisis – whether that’s the aftermath of an earthquake, hurricane or a wildfire, or now as we re-open and strive to provide some normalcy in the midst of the global pandemic.

As always, Starbucks partners are the best champions of how to serve their own communities. We’re finding success when we gain insights from the field, provide resources and tools to help inform local decisions, and enable partners to take actions that are locally relevant. Just as this approach applies to navigating the day-to-day COVID-19 situation as it varies in markets around the world, it also applies to defining relevant community service activities and guiding The Starbucks Foundation’s approach to addressing local communities’ needs. And it applies to our teams in our nine Farmer Support Centers in coffee-growing regions worldwide as they serve the needs of coffee farmers and their communities.

Because of our partners’ inspiring daily actions, I’m more optimistic than ever that we can overcome this global challenge and emerge with deeper perspective about the role we should be playing as a for-profit enterprise that also has a great deal of power to make positive global social impact.

As Starbucks approaches its 50th anniversary in 2021, I hold those thoughts in my mind every day – that as we evolve our business in major ways, we must stay true to our heritage and what we stand for: People positive, planet positive and profit positive, working as partners to create a different kind of company for the next 50 years.

Kevin Johnson, Starbucks president and ceo

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A message from Starbucks ceo Kevin Johnson: Our 2019 impact - Starbucks Stories

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Starbucks Corporation

A message from Starbucks ceo Kevin Johnson: Our 2019 impact

Starbucks ceo Kevin Johnson reflects on our social impact progress and shares the company’s results for the 2019 fiscal year.

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This page shows data from our 2019 Report. For the most up-to-date goals and progress, see our <a href="https://stories.starbucks.com/stories/2022/starbucks-global-environmental-and-social-impact-report-2021/">2021 Global Environmental &amp; Social Impact Report</a>.

At Starbucks we stand for being people positive, planet positive and profit positive, living our <a href="https://stories.starbucks.com/stories/2015/starbucks-mission-and-values/">Mission and Values</a> while working together as partners to build a different kind of company. Our annual global social impact reporting focuses on three areas: leading in sustainability, creating meaningful opportunities, and strengthening our communities. These are areas critical to our business, and where we know we can have notable impact.&nbsp;

This summary serves as transparent acknowledgment of our efforts in fiscal year 2019, including what we have achieved to date, where we’re falling short, and what is still to come. We hope you will continue to join us on our journey.

For us, the pursuit of profit is consistent with the pursuit of doing good.

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Our Mission: “To inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.”

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<a rel="noreferrer noopener" href="https://stories.starbucks.com/uploads/2020/07/2019-Starbucks-Global-Social-Impact-Report-Summary.pdf" target="_blank">View the Summary</a>&nbsp;of Starbucks social impact&nbsp;progress and&nbsp;<a href="https://stories.starbucks.com/uploads/2020/07/Independent-Accountants-Report-from-Moss-Adams.pdf" target="_blank" rel="noreferrer noopener">The Independent Accountant’s Report</a>&nbsp;issued by Moss Adams LLP, providing external verification of specified metrics in the 2019 report.

2019 Starbucks Global Social Impact Report - Starbucks Stories

2019 Starbucks Global Social Impact Report

This summary serves as transparent acknowledgment of our efforts in fiscal year 2019, including what we have achieved to date, where we’re falling short, and what is still to come.

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Since our founding, Starbucks has a long legacy of putting our partners first and creating a culture where everyone is welcome. In 2019, we published a <a href="https://stories.starbucks.com/uploads/2019/01/Covington-Report-to-Starbucks-Jan-23-2019.pdf">Civil Rights Assessment</a> in which Covington &amp; Burling LLP evaluated our ongoing efforts related to diversity, equity and inclusion and how they support our mission and values. We <a href="https://stories.starbucks.com/press/2020/an-update-on-starbucks-civil-rights-assessment/">continue to track</a> annually against this assessment, reviewing its recommendations as we plan. Our equity and inclusion activity is updated regularly <a href="https://stories.starbucks.com/press/2019/starbucks-equity-and-inclusion-timeline/">here</a>.

Among partners, our approach is to create meaningful opportunities by investing in their health, well-being, and overall success, all while working to advance a culture of equity and inclusion. This means ensuring that leadership demonstrates commitment and accountability to inclusion and diversity. It means building collective understanding among all partners, and cultivating a more inclusive workplace, where partners feel valued and a sense of belonging. It means building and sustaining a highly engaged, high-performing, and diverse workforce at all levels. And it means ensuring equal opportunity, pay equity, and proactive workplace resolutions.

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3,200+ diplomas with 14,000+ participants

Goal: Graduate 25,000 Starbucks partners from Arizona State University (ASU) by the end of 2025 Starbucks College Achievement Plan is helping partners complete their education through Arizona State University (ASU) online. We are proud to continue to lead in this area, providing 100% tuition reimbursement to partners that work an average of 20 hours a week or more. As of June 2020, more than <a href="https://stories.starbucks.com/stories/2020/starbucks-celebrates-our-college-graduates/">4,500 partners</a> have earned first-time bachelor’s degrees since the program was announced in 2014.

We also continue to expand the <a href="https://www.starbucksglobalacademy.com/#/default">Starbucks Global Academy</a>, a globally accessible platform created in partnership with ASU for Starbucks partners as well as customers, community members, and learners around the world that delivers world-class learning content and eliminates barriers to high quality education.

New U.S. and Canada mental health initiative and family support benefits

Goal: Continued leadership in innovative, relevant benefits for full- and part-time retail employees Starbucks continues to pioneer <a href="https://stories.starbucks.com/uploads/2020/03/Infographic-Starbucks-Benefits-March-2020.pdf">innovative benefits</a> for our full- and part-time partners in the U.S., and internationally, we continue to customize our compensation packages to remain competitive and responsive to partner feedback.

The new <a href="https://stories.starbucks.com/stories/2020/starbucks-commitment-to-partners-mental-health/">mental health initiative</a> announced to U.S. and Canadian partners in FY19, with further rollout in early FY20, includes efforts to break the stigma around mental health needs, connect partners to quality care that meet their specific needs, and provide ongoing training to 12,000 store managers and field leaders. In FY19 we also announced new reimbursement for uncovered surrogacy and intrauterine insemination in the U.S. and Canada.

100% pay equity in the U.S.; 100% gender equity in pay in Canada and China

Goal: 100% global gender pay equity in U.S. and company-owned markets Our pay equity achievements to date were reached in FY18 and maintained with continued rigor in FY19. We continue to work toward <a href="https://stories.starbucks.com/stories/2018/starbucks-commitment-to-gender-racial-pay-equity/">global pay equity</a>. In 2019 the median pay for women globally was 98.3% of the median for men, while in the U.S., the median pay ratio was 100% for women and 100% for people of color.

In the U.S., Starbucks and 25 other U.S. employers in the&nbsp;<a href="http://www.employersforpayequity.com/" target="_blank" rel="noreferrer noopener">Employers for Pay Equity</a>&nbsp;consortium agreed in 2019 to work with a shared set of <a href="https://stories.starbucks.com/stories/2019/25-companies-join-starbucks-to-end-u-s-gender-pay-gap/">Pay Equity Principles</a>. We have established U.S. best practices supporting these principles. Going forward we will establish global best practices as well.

42% women in senior leadership; 17% people of color in senior leadership

Goal: At the senior leadership level, 50% women and a 50% increase in representation by people of color since 2015 In addition to our goals related to staff leaders, our board is currently comprised of 38% women, four of whom are members of minority groups. Starbucks first Global Chief Inclusion &amp; Diversity Officer, Nzinga Shaw, was hired in November 2019. In an&nbsp;<a href="https://stories.starbucks.com/uploads/2020/02/Starbucks-Civil-Rights-Assessment-2020-Update.pdf">Update to Starbucks Civil Rights Assessment</a>&nbsp;the company has set new representation goals for the first time across all roles, including, at minimum, a goal of 40% people of color and 55% women in all retail roles, and 50% women and 30% people of color for all enterprise roles, by 2025.

More than 175,000 participating in anti-bias training since 2018

Goal: Cultivation of inclusion and diversity awareness Following Starbucks <a href="https://stories.starbucks.com/uploads/2019/01/Covington-Report-to-Starbucks-Jan-23-2019.pdf">Civil Rights Assessment</a> in January of 2019, we have implemented several recommendations and continue to review them as we plan. In FY19, we published principles on <a href="https://stories.starbucks.com/press/2019/starbucks-principles-for-upholding-the-third-place-for-our-partners-our-customers-and-our-communities/">upholding the third place</a> and rolled out new resources for partners including&nbsp;<a href="https://tobewelcoming.com/" target="_blank" rel="noreferrer noopener">To Be Welcoming</a>, a 15-course online curriculum designed to address bias through understanding the human experience; the course is also available to customers.

Goal: Hire 100,000 Opportunity Youth by the end of 2020 These <a href="https://stories.starbucks.com/stories/2017/starbucks-hiring-initiatives/">hiring commitments</a> are intended to welcome new partners from communities that may experience barriers to employment. The FY19 status for Opportunity Youth is a decrease from the FY18 status due to an identified technical error.

Nearly 28,000 veterans and military spouses hired

Goal: Hire 25,000 veterans and military spouses by 2025 We met our military hiring goal <a href="https://stories.starbucks.com/stories/2019/meet-some-of-the-25000-veterans-and-military-spouses-starbucks-has-hired/">six years early</a>, with a new goal set to hire 5,000 veterans and military spouses annually. More detail on our military commitment is <a href="https://stories.starbucks.com/stories/2019/starbucks-military-commitment/">here</a>.

Goal: Hire 10,000 refugees globally by 2022 We continue to collaborate with other employers to share best practices and build partnerships with refugee-serving organizations. Starbucks EMEA has hired refugees in 12 countries across the region in partnership with local non-governmental organizations.

$7.5 billion spent with diverse suppliers since 2000

Goal: Stimulate economic development in the communities Starbucks serves while delivering high-quality products and services Starbucks Supplier Diversity and Inclusion program&nbsp;drives inclusion of&nbsp;qualified women-, minority-, people with disabilities-, veteran-,&nbsp;LGBTQ-&nbsp;and small (8(a) and HUBZone)-owned suppliers&nbsp;throughout our supply chain. To continue these efforts, we will focus on suppliers of all sizes and will include mentorship components to assist suppliers in developing to a point where they can succeed as a Starbucks supplier.

2019 Report: Creating Meaningful Opportunities - Starbucks Stories

2019 Report: Creating Meaningful Opportunities

Starbucks 2019 Global Social Impact Report: Creating Meaningful Opportunities goals and progress.

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