Since early 2020, Starbucks has adhered to three guiding principles for navigating the pandemic:

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① Prioritizing the health and well-being of our partners and customers ② Playing a constructive role in supporting health and government officials as they work to mitigate the spread of this virus ③ Showing up in a positive and responsible way to serve our communities

As we take stock of our journey to this point, we’ve created a chronological timeline that outlines some of the major standards and policies we’ve put in place to protect our partners and customers. We will continue to heed the advice of public health experts and make decisions based on sound science.&nbsp;&nbsp;

If you’d prefer a summary of our actions throughout the course of the pandemic, please see <a href="https://stories.starbucks.com/stories/response-to-covid/" data-type="story_category" data-id="3142">Our Response to COVID-19</a>.

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Mar. 4, 2020 <a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2020/navigating-through-covid-19/" target="_blank">Starbucks outlines precautionary steps during COVID-19 outbreak</a>

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Mar. 5, 2020 <a rel="noreferrer noopener" href="https://stories.starbucks.com/stories/2020/one-global-companys-bold-steps-to-navigate-covid-19-in-china-and-the-lessons-learned/" target="_blank">Navigating COVID-19 in China and lessons learned</a> Starbucks U.S. leverages lessons from Starbucks China on dealing with the early days of COVID-19.

Mar. 6, 2020 <a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2020/letter-to-partners-update-on-covid-19-preparedness/" target="_blank">Putting into action care and concern for partners and customers</a> Letter from Rosann Williams, executive vice president and president North America for Starbucks, details processes and protocols following first confirmed case in a Starbucks store.

Mar. 9, 2020 Starbucks joins Seattle business and community leaders to provide support and resources through COVID-19 Starbucks joins COVID-19 Response Fund in Seattle to rapidly deploy resources to local organizations on the frontlines of the outbreak. Commits more than $2.5 million, including $250,000 from The Starbucks Foundation.&nbsp;&nbsp;

Mar. 11, 2020 <a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2020/letter-to-partners-caring-for-starbucks-partners-during-covid-19/" target="_blank">Caring for Starbucks partners during COVID-19</a> In addition to existing benefits, Starbucks announces additional mental health support and catastrophe pay for employees exposed or diagnosed with COVID-19.&nbsp;Benefit is 14 days.

Mar. 11, 2020 Kevin Johnson, Starbucks ceo, outlines steps company is taking for health of customers, partners and community Starbucks announces stores are prepared to modify operations on a case-by-case, community-by-community, store-by-store basis – including store closure and limited seating – based on partner safety and local directives.&nbsp;

Mar. 15, 2020 Starbucks will temporarily change to a “to go” model in U.S. and Canada stores Starbucks implements social distancing in stores and moves to a “to go” model for at least two weeks in U.S. and Canada.&nbsp;

Mar. 16, 2020 <a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2020/starbucks-transforms-mental-health-benefit-for-us-employees/" target="_blank">Starbucks Transforms Mental Health Benefit for U.S. Employees</a> Starbucks announces new mental health care benefit in partnership with Lyra Health, which enables U.S. partners to receive up to 20 free therapy sessions.

Mar. 20, 2020 Starbucks temporarily moves to primarily drive-thru-only in U.S., confirms expanded catastrophe pay for worried partners Starbucks closes access to cafes and reduces service to drive-thru and delivery only for two weeks in the U.S. Exceptions are made for cafes serving in or around hospitals and health care centers.&nbsp;

Mar. 22, 2020 Update on how Starbucks is supporting partners and communities during COVID-19 During two-week closure, Starbucks drive-thru stores stayed open and partners showed up to support each other. Starbucks Service Pay introduced for partners who choose to continue coming to work.&nbsp;

Mar. 22, 2020 <a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2020/a-time-for-resilience/" target="_blank">A </a><a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2020/a-time-for-resilience/" target="_blank">message from Starbucks ceo Kevin Johnson: A time for resilience</a> Starbucks ceo Kevin Johnson recognizes the gravity of the times in a letter to partners and customers, committing to pay all Starbucks U.S. and Canada retail partners for 30 days, whether or not they come to work.&nbsp;&nbsp;

“No partner should have to choose between work and their health,” he said.

Mar. 22, 2020 Message from Rossann Williams: Providing additional COVID-19 Partner Care In a letter to partners, Rossann Williams announces Starbucks Service Pay, an additional $3 per hour for shifts worked as scheduled, and a new temporary food benefit and partner discount.&nbsp;

Mar. 25, 2020 <a href="https://stories.starbucks.com/stories/2020/starbucks-partners-bring-coffee-and-comfort-to-covid-19-front-line-responders/" target="_blank" rel="noreferrer noopener">Starbucks offers free coffee to front-line responders</a> Starbucks announced it will offer free coffee to front line responders through May 3, 2020. In addition, The Starbucks Foundation donates $500,000 to support front-line responders.&nbsp;

Apr. 1, 2020 Starbucks Playbook for Navigating COVID-19 Company establishes three guiding principles for navigating the pandemic:&nbsp;&nbsp;&nbsp;

Apr. 1, 2020 <a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2020/the-starbucks-foundation-donates-more-than-3m-to-global-covid-19-relief-efforts/" target="_blank">Using our scale for good around the world during extraordinary times</a> The Starbucks Foundation donates more than $3 million to support global COVID-19 relief efforts around the world, designed to partner with key organizations in order to ensure those who need the most help get it.&nbsp;

Also, all temporary benefits for Starbucks partners extended through May 3. Thermometers provided in all stores.

Apr. 8, 2020 Taking care of Starbucks partners around the world through emergency relief Starbucks contributes $10 million to establish the new Starbucks Global Partner Emergency Relief Program for partners facing extreme hardship as a result of COVID-19.&nbsp;

Apr. 8, 2020 <a href="https://stories.starbucks.com/stories/2020/starbucks-provides-update-on-recovery-in-china-impact-of-covid-19-on-us-business/" target="_blank" rel="noreferrer noopener">Starbucks provides update on recovery in China, impact of COVID-19 on U.S. Business</a> In an open stakeholder letter from ceo Kevin Johnson and cfo Pat Grismer filed as an 8-K, the company provided an update on business recovery in China, the impact COVID-19 has had on U.S. business and how it is well positioned financially to weather this crisis. The company remains optimistic about Starbucks resilience and is confident it will emerge from this crisis stronger than before. &nbsp;

Apr. 16, 2020 Starbucks shares how it's prepared to "monitor and adapt" the customer experience through COVID-19 In a letter to partners, Kevin Johnson outlined the company’s transition to a new phase of operations in the U.S., best described as “monitor and adapt,” based on experience in China during COVID-19. As was the case in China, Starbucks will gradually expand and shift the customer experiences in stores based on a clear decision-making framework.

Apr. 16, 2020 <a href="https://stories.starbucks.com/press/2020/a-letter-to-partners-partner-care-as-we-rebuild-from-covid-19/" target="_blank" rel="noreferrer noopener">A letter to partners: Comprehensive partner care as we adapt to COVID-19</a> In a letter to partners, Rossann Williams shares that many stores will reopen on May 4, Starbucks will extend Service Pay through the end of May and extend catastrophe pay.&nbsp;

Apr. 16, 2020 Starbucks Joins in the Efforts to Support Food Banks in the U.S. and Canada Starbucks announced additional efforts to support food banks in the U.S. and Canada as they struggle to meet the increased demand, shortages in food donations and logistical complexities related to their operations. &nbsp;&nbsp;

To date, The Starbucks Foundation has donated over $5.5 million to support global COVID-19 response efforts.

Apr. 16, 2020 <a href="https://stories.starbucks.com/asia/stories/2020/starbucks-partners-offer-support-to-frontline-workers-across-asia/" data-type="URL" data-id="https://stories.starbucks.com/asia/stories/2020/starbucks-partners-offer-support-to-frontline-workers-across-asia/">Starbucks partners offer support to frontline workers across Asia, donating free food and beverage</a><a href="https://stories.starbucks.com/asia/stories/2020/starbucks-partners-offer-support-to-frontline-workers-across-asia/" data-type="URL" data-id="https://stories.starbucks.com/asia/stories/2020/starbucks-partners-offer-support-to-frontline-workers-across-asia/" target="_blank" rel="noreferrer noopener">s</a>

Apr. 29, 2020 More stores to welcome customers – here’s what to expect Starbucks prepares customers for a new experience, focusing on the ability to use the Starbucks App to order and pay ahead of time and then pick up the order in drive-thrus. Grab-and-go also introduced, as well as Starbucks Delivers via Uber Eats.

May 4, 2020 The Third Place: Needed Now More than Ever In a letter from the ceo, Starbucks announces plans to responsibly reopen more than 85 percent of company-operated stores by May 9 across the U.S. The Third Place concept shifts from physical space to mindset as communities seek to reconnect and heal.

May 18, 2020 <a href="https://stories.starbucks.com/stories/2020/the-starbucks-foundation-teams-with-john-krasinski-some-good-news/" target="_blank" rel="noreferrer noopener">The Starbucks Foundation teams with John Krasinski’s Some Good News</a> The Starbucks Foundation teams up with John Krasinski’s Some Good News to announce Some Good Merch, with Starbucks matching the first $1 million in proceeds for COVID-19 relief efforts.&nbsp;

May 21, 2020 Building a Bridge to Our Future Leadership letters to partners reiterate the need for Starbucks to be prepared as the public comes out of isolation and people crave connection and community. Launch multifaceted ad campaign designed to help customers find stores, check hours and use contactless payment. Hours and operations continue to be modified.

May 26, 2020 Letter from Rossann: A letter to partners: Partner care as we rebuild from COVID-19 Starbucks implements a new COVID-19 Leave of Absence policy for partners who prefer to take an unpaid leave through Sept. 30 and accrue up to 30 hours per week toward benefits eligibility.

May 28, 2020 <a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2020/the-starbucks-foundation-supporting-community-response-and-resilience-during-covid-19/" target="_blank">The Starbucks Foundation: Supporting Community Response and Resilience during COVID-19</a> The Starbucks Foundation distributes more than $1 million to more than 400 local organizations across the U.S. and Canada to support COVID-19 community response, inspired and informed by Starbucks partners.&nbsp;

Supporting coffee-growing communities: The&nbsp;Starbucks Foundation has donated $1 million to Mercy Corps to support COVID-19 prevention communication and extend urgently needed direct support across coffee and tea farming communities in Indonesia, Colombia, Guatemala, India and Ethiopia. To prevent transmission and protect lives and livelihoods, Mercy Corps is providing hygiene supplies as well as vouchers, clean water filters and other assistance to vulnerable families during this crisis. These efforts have reached more than 200,000 people to date.

Jun. 10, 2020 Restore and Build Resilience: Elevating the Customer and Partner Experience Starbucks releases “Bridge to the Future” vision to stakeholders, including specifics on how the company is transforming customer and partner experience during the pandemic.&nbsp;&nbsp;&nbsp;

Jul. 9, 2020 Protecting Partners and Customers – An Update on Facial Coverings Facial coverings required in all company owned locations in the U.S. In select locations without mandates, customers not wearing facial coverings can order at the drive-thru, do curbside pickup or place an order for delivery. Recommit to playing a constructive role in supporting health and government officials and mitigating the spread of COVID-19. Release of “At-a-Glance” guide for customers.

Jul. 17, 2020 Starbucks ceo discusses the company’s playbook for navigating COVID-19 Kevin Johnson joins national Retail Federation to discuss Starbucks response to the pandemic and ongoing evolution of Third Place. He reiterates learnings from China, mask policy, and how Starbucks is navigating the next phase.

Jan. 5, 2021 Starbucks gives 2.2M cups of free coffee to front-line responders in December &nbsp; Starbucks update in midst of winter surge:&nbsp;&nbsp;

Since March 2020, The Starbucks Foundation has donated more than $1 million to support front-line responders, including delivery of personal protective equipment, essential medical items, care packages and handwritten letters and support for emergency assistance including mental health resources for first responders and health care workers. Since the start of COVID-19, Starbucks has provided:&nbsp;

Jan. 18, 2021 Starbucks Joins the Washington State Vaccine Command and Coordination Center (WSVCCC) Starbucks joins the Washington State Vaccine Command and Coordination Center (WSVCCC), a new statewide public-private partnership to boost vaccine distribution efforts established by Washington State Governor Jay Inslee and the Washington Department of Health. Partners from across the company join the humanitarian effort.&nbsp;&nbsp;

Feb. 8, 2021 Starbucks Offers Vaccine Pay and Expanded COVID-19 Benefits for Partners Ongoing safety protocols in every store + updated policies:&nbsp;

Feb. 8, 2021 Starbucks begins developing a vaccine campaign with partners focusing on education, engagement, empowerment and enablement The company also hosted educational sessions on vaccines with Fred Hutch Cancer Research Center.

Mar. 8, 2021 Hardship grants for partners announced Another resource available to partners is the company’s CUP Fund, which provides grants for partners experiencing financial hardships. Starting March 8, 2021, partners can apply for an expedited 2021 COVID-19 CUP Fund grant for certain financial hardship needs due to the COVID-19 pandemic, up to $500.

Apr. 18, 2021 Starbucks launches vaccine "make your plan" resources for partners to help them find vaccine locations in their community

Apr. 19, 2021 <a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2021/starbucks-support-of-safe-and-equitable-vaccine-distribution/" target="_blank">Starbucks Support of Safe and Equitable Vaccine Distribution</a> Starbucks offers up to 4 hours of paid time off if partners experience vaccine-related side effects and miss a scheduled shift within 48 hours of receiving each dose of the COVID-19 vaccine, up to two doses. (This is in addition to offering two hours of paid time off per dose for partners who choose to get the COVID-19 vaccine, up to two doses.) The company offers online tools for partners, as well as their friends and family, to create their vaccine plan and easily access state-by-state vaccine distribution and availability information.&nbsp;

In addition, the company has made several investments in innovative programs that help increase safe and equitable access to vaccines, including a $250,000 donation to help fund Team Rubicon’s mobile vaccination site pilots, as well as a total of $50,000 to local Seattle-area hospitals Swedish and UW Medicine to support their efforts to deliver vaccines directly to underserved communities.

Apr. 30, 2021 Starbucks support for India's COVID-19 response Starbucks announces support for partners in India:&nbsp;&nbsp;

Jun. 21, 2021 Starbucks provides stores with a toolkit on how to partner with community organizations to host popup vaccine events

Oct. 18, 2021 Starbucks launches internal weekly COVID-19 updates to U.S. store managers As Delta surges and large businesses anticipate a mandate from the federal government requiring all employees get vaccinated, Starbucks launches internal weekly COVID-19 updates to U.S. store managers and an email account for partners to ask outstanding questions. The Q&amp;A is released weekly and reflects a fluid situation.

Nov. 1, 2021 Booster Pay information shared with partners All U.S. store partners who self-disclosed their vaccine information are eligible to receive 2 hours of paid time off for their vaccine booster shot.

Jan. 4, 2022 <a href="https://stories.starbucks.com/press/2022/letter-to-starbucks-partners-vaccines-testing-and-supporting-you-in-next-phase-of-covid-19/" target="_blank" rel="noreferrer noopener">Letter to Starbucks partners: Vaccines, testing and supporting you in next phase of COVID-19</a> The Supreme Court strikes down the OSHA ETS vaccine mandate. Starbucks continues to provide guidance on safety measures, empowering store managers to make the best decisions in their local communities in accordance with local regulations.&nbsp;&nbsp;

Jan. 10, 2022 Starbucks Support Center begins reopening in waves Starbucks Support Center, which had been closed (except to office dependent partners (employees) since spring of 2020, reopens in waves, with safety precautions in mind. All non-retail domestic and international air travel will continue to require written evp approval during this period.&nbsp;

As we take stock of our journey to this point, we’ve created a chronological timeline that outlines some of the major standards and policies we’ve put in place to protect our partners and customers. We will continue to heed the advice of public health experts and make decisions based on sound science. 

Timeline: Starbucks COVID-19 Milestones

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Stories to inspire and nurture the human spirit

Starbucks Stories

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Timeline: Starbucks COVID-19 Milestones 

https://stories.starbucks.com/press/2022/timeline-starbucks-covid-19-milestones/

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Kevin Johnson unveils the voter registration initiatives Starbucks is launching to ensure partners and customers have the opportunity for their voices to be heard.

The struggle for civil rights and racial equity in America requires continuous conversations and daily work. This is especially true for a business like ours that lives its mission grounded in humanity and that touches the lives of hundreds of millions of people around the world.&nbsp;

Over the recent weeks, I, along with the entire leadership team, have revisited the <a href="https://stories.starbucks.com/uploads/2019/01/Covington-Report-to-Starbucks-Jan-23-2019.pdf">Civil Rights Assessment</a> of Starbucks that was conducted by Covington &amp; Burling, under the leadership of former U.S. Attorney General Eric Holder. That assessment, and the one-year update published <a href="https://stories.starbucks.com/press/2020/an-update-on-starbucks-civil-rights-assessment/">in February</a>, do a good job summarizing the actions Starbucks has taken to promote civil rights—for partners, for customers, and for the communities we serve. It shows the different ways that, <a href="https://stories.starbucks.com/press/2019/starbucks-equity-and-inclusion-timeline/">for years</a>, Starbucks has facilitated that conversation and engaged in the daily work.&nbsp;

However, the potency—and the potential—of this national moment highlights that, although we have made progress, there is still so much more for us to do. We approach this as a quest to stand up for racial justice and equity, create opportunity for others, and strengthen every community we serve and in which we live.

Roz and I have met with leaders of all our business resource groups and with retail leaders to reflect on our journey together, and to share and solicit ideas about how Starbucks and Starbucks partners can continue to do more. As a company, we know the benefit of being thoughtful and intentional, listening to our partners and stakeholders and making decisions that ensure our partners feel seen, heard and valued.&nbsp;That is exactly what we have been doing.

The upcoming election is a reminder that we, as citizens, play an active role in our society by simply getting involved and voting. Who you vote for is a very personal decision that you make as a citizen. It is one way for you to be heard. It is how democracy works. Yet we know that barriers exist, notably in Black and Brown communities throughout the nation, that lend to systemic racism and require greater voter access and protections. I&nbsp;want to share how we are working, in a uniquely Starbucks way, to ensure you&nbsp;have the&nbsp;opportunity for your voice to be heard.

Starbucks is taking a major step forward this year to ensure that no partner will have to choose between working their shift or voting on or before Election Day. Through conversations between managers and nearly 200,000 partners, we’ll ensure you have the tools and the time necessary to register and cast your vote. To further enable this, partners have created a new <a href="http://www.StarbucksPartnersVote.com">portal</a> with tools and resources to support your civic engagement, includinginformation onhow to register to vote, request a mail-in ballot, and volunteer to help make this year’s election safe and accessible.

Voting, while essential, is just one step toward addressing many of the issues in front of us as a society. In the coming weeks and months, you can expect to hear more about the principles we are developing and commitments we will make to further racial equity, justice and opportunity. You will hear about greater transparency into diversity and inclusion data when it comes to hiring, developing and advancing partners across all roles within the company. You will hear about us partnering with civil rights groups, non-profits, governments and first responders who share our belief that every single human being—including Black, Indigenous and people of color—feels safe, welcome and respected. You’ll also hear about other ways we are further using our scale for good in the communities we serve. The bottom line being: Starbucks will not wait for change, we will make change of our own.&nbsp;

THREE CRITICAL QUESTIONS

As we continue to build on all that we have done over the past several years, we are focusing on three important questions&nbsp;for each of us to consider. These questions serve as a framework for thoughtful conversation and action:

As a citizen, what is my role and responsibility?

As a Starbucks partner, what is my role and responsibility to promote a culture of inclusion, allyship, diversity, and equity, both in our stores and throughout our extended work environment?

As a company, what is Starbucks role and responsibility to step up our commitment to promote justice, equity, opportunity and resiliency in all communities we serve?&nbsp;

We will use these questions to guide an ongoing conversation, informed by the Civil Rights Audit and by suggestions from partners around the world, and by our 50-year journey as a company. I encourage all Starbucks partners to take part in this conversation. There are&nbsp; simple actions we can all consider taking now, such as re-reading the audit or signing up for a <a href="https://tobewelcoming.com/">To Be Welcoming</a> course, which we developed together with Arizona State University.

We have a responsibility to promote justice and build bridges, and a mission to inspire and nurture the human spirit. To truly accomplish that requires recognition of, daily commitment to, and investment in racial justice in America.&nbsp;Our journey continues.

With respect and gratitude, Kevin&nbsp;

Kevin Johnson unveils the voter registration initiatives Starbucks is launching to ensure partners and customers have the opportunity for their voices to be heard.

A message from Starbucks ceo to partners and customers on civic responsibility

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As the situation with COVID–19 is extremely dynamic we will continue to make proactive decisions that are grounded in care for our customers and partners (employees), based in transparency and science, while also doing our part to help stop the spread of the virus. 

Over the last week, as more communities, including the federal government, have called for increased social distancing to help contain the virus we are evaluating our store operations daily. Every community's public health needs are different, so we want to make sure we play a constructive role by taking responsible actions, guided by the CDC and other experts, to continue to do what's right for our customers and partners. You can always find the latest information from Starbucks here and track store hours and closures via our website or the Starbucks app. 

&nbsp;Many of our customers have also asked how we will care for our partners. We have shared with our partners that they will never have to choose between working or taking care of themselves. For details on the comprehensive support and resources we are providing please visit here. 

For our Starbucks Rewards members we recognize that the current environment may limit your ability to redeem your Stars. Therefore, we will delay the expiration of all Stars scheduled to expire between now and June 1, 2020. For more information about changes to the Starbucks Rewards program please continue to visit our website. 

These are truly uncharted times and we're learning right alongside you as we navigate COVID–19 together. We are proud of the swift decisions we are making, and we will always do what's best for our customers and partners.

As the situation continues to evolve, we may make some more changes, but through it all we will lead through the lens of Our Mission and Values which is to inspire and nurture the human spirit — one person, one cup and one neighborhood at a time. 

Thank you for your continued loyalty and support. 

Warm regards, Your friends at Starbucks&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

Letter to Customers: Changing operations as we navigate COVID-19 - Starbucks Stories

Letter to Customers: Changing operations as we navigate COVID-19

As the situation with COVID–19 is extremely dynamic we will continue to make proactive decisions that are grounded in care for our customers and partners.

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Our&nbsp;customers&nbsp;have long thought of Starbucks as their&nbsp;third place&nbsp;— the place between home and work where they can find comfort,&nbsp;familiarity and sip their favorite handcrafted beverage. &nbsp;And we know there are often times when customers are looking for speed and convenience on-the-go,&nbsp;particularly in high-traffic locations like airports. &nbsp;

We recognize the importance of bringing the elevated Starbucks Experience to our customers as they move throughout their day.

In airport locations,&nbsp;we&nbsp;specifically&nbsp;look to licensed business partners that bring the knowledge and&nbsp;capabilities to reach more&nbsp;air&nbsp;travelers. Through this model, we have successfully established and delivered the Starbucks Experience&nbsp;in&nbsp;airports across the&nbsp;U.S.&nbsp;for nearly 30 years.&nbsp;

With&nbsp;our customers&nbsp;in mind, we are expanding our&nbsp;airport&nbsp;licensed&nbsp;business&nbsp;model, adding&nbsp;Paradies Lagardère&nbsp;and&nbsp;OTG, along with HMS Host,&nbsp;as&nbsp;operators&nbsp;of our&nbsp;airport&nbsp;locations&nbsp;across&nbsp;the&nbsp;U.S. We expect to work with&nbsp;other&nbsp;likeminded operators in this growing industry over time to meet increasing customer demand.

Through these partnerships, we will grow our footprint in more U.S. airports and terminals, reaching&nbsp;more customers and laying the groundwork for future innovation. 

This includes&nbsp;new store&nbsp;concepts&nbsp;– imagine a “pop up” Starbucks, with digital capabilities&nbsp;outside your gate&nbsp;at the airport, ready to deliver your favorite beverage –&nbsp;in whichever stage of your&nbsp;journey.

This is an exciting time for Starbucks. We look forward to building upon these partnerships&nbsp;as we&nbsp;work to&nbsp;elevate and innovate the third-place experience&nbsp;to&nbsp;better serve our customers.

Elevating the Starbucks Experience for U.S. Air Travelers - Starbucks Stories

Elevating the Starbucks Experience for U.S. Air Travelers

With our customers in mind, we are expanding our airport licensed business model, adding Paradies Lagardère and OTG, along with HMS Host, as operators of our airport locations across the U.S.

https://stories.starbucks.com/press/2020/elevating-the-starbucks-experience-for-us-air-travelers/

Store #730 Washington, D.C.

“You know on ‘Cheers’ when Norm used to walk in and everybody said, ‘Norm!’ That’s the way it is when I walk in here,” said Catherine Miller. “I mean, this is my Starbucks.” 

Catherine is a pricing and financial reporting manager for a law firm in D.C. right next to the White House. The mother of two has worked in the nation’s capital on and off for more than 20 years. She talked about her children, her philosophy of “faith over fear,” the importance of human connection, her participation in the region’s community carpool hack known as “slugging,” and the curiosities of working in D.C. As if on cue, a fleet of police motorcycles roared by, drowning out the conversation and even the music in the café. 

“Oh, you guys are going to be privy to a motorcade,” Miller said. “They say you can tell if there’s an ambulance in the motorcade, it’s the vice president or the president or a high-ranking cabinet member.” 

“I mean, the tourists are in awe but the people who work here are like, ‘Oh my god.’ But it has its perks. When President [George H.W.] Bush was laid to rest, his motorcade funeral procession came right through here and we've got the 12th floor balcony so a bunch of us went out there and could see him pass. When the Pope came to visit we could do the same thing,” she said. “It has its drawbacks. During the inauguration or anything like that, it's gridlocked so we can't really come to work. It’s a little annoying, but it's also kind of awe inspiring. When I drive in to work in the mornings and I see all the monuments, I think just how lucky I am to work in the nation’s capital and to work right next to the White House. I mean, that's kind of neat.”

“You know on ‘Cheers’ when Norm used to walk in and everybody said, ‘Norm!’ That’s the way it is when I walk in here,” Catherine said.

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Catherine Miller - Starbucks Stories

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This week, To Be Human takes us to Washington, D.C., where we met Catherine Miller, who works at a law firm right next to the White House.

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Catherine Miller

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