This summary shows our progress in fiscal 2021, including achievements and highlights from the year, partner stories and our work to come. Download and view the full report here.
Twenty years ago, in our first Corporate Social Responsibility report, we shared, “Starbucks has the opportunity to lead by example. Our responsibility starts with being accountable to Starbucks stakeholders – our partners, customers, shareholders, suppliers, community members and others – communicating openly about our business practices and performance.”
Starbucks has always been a different kind of company – one deep with purpose, where we work together to create a positive impact in the world. We pursue ambitious goals for our partners, our communities and our planet with intention, transparency and accountability.
As we report on the company’s environmental and social impact in FY21, we are proud of the progress we have made and we remain rooted in the belief that we can lead through the lens of humanity, far beyond the pursuit of profit. This report outlines the goals we have set and highlights the impact we can have together – when we uplift our partners, when we connect with our customers and our communities, and when we remain accountable to each other.
Our company, like many, is also facing new realities in a changed world – the continued effects of COVID-19, heightened social and political unrest, efforts to unionize and stakeholders who seek new accountability from businesses. At times, we have fallen short of our ambitions. But we remain transparent about our missteps, while still rising to meet the opportunities ahead of us through our Mission and Values – and always with the aspiration to exceed the expectations of our partners and customers.
A future where our people and our communities are never left behind, but always propelled forward. A future where our planet is cared for and we create value not only for our company, but for the collective success of all our stakeholders.
It is our role and our responsibility, together.