A how-to guide for digital ordering at Starbucks

Updated September 15, 2020

A cup of coffee is much more than a daily routine. Perhaps now more than ever, it represents a bright spot in the day and a link to the familiar.

As Starbucks responds to the impacts of coronavirus (COVID-19), the company is welcoming customers back to stores with modified store operations and pausing on seating in cafés to help create social distance. Service offerings vary by store, including drive-thru, grab-and-go café service, and order-ahead entryway pickup. Delivery continues to be another option through Starbucks Delivers in markets across the United States and Canada through the Uber Eats app.

The Starbucks app is accessible, and the easiest place to find a store, check hours, order ahead and have contactless payment. Here’s your guide to getting your favorite Starbucks beverages and food digitally.

Order ahead

It’s easy to customize your favorite Starbucks order from your phone using the Starbucks app, and then pick it up from a barista at your store’s designated area. Here’s how to do it:

Download & join

The first step is to download the latest Starbucks app for iPhone® on the App Store™ and for Android™ on Google Play. Then, simply set up your Starbucks Rewards account  with your name, email, and a password, and you’ll be ready to earn Stars with every purchase using the app.

Order ahead

After you open the app and enable location services, tap the “Order” icon at the bottom of the screen. From there, you can customize your order with your favorite Starbucks® drinks and food and add to your shopping bag. Next, select the store for your pick up. The app estimates wait time.

Pick up

Finally, ask a barista for your order at the designated pick up area and enjoy!

Step-by-step instructions for ordering ahead

Step 1 - Open the app

Step 2 - Select your order

Step 3 - Choose your pick-up location

Step 4 - Place your order

Contactless ways to pay

In addition to the order ahead and pay feature, the Starbucks app allows for contactless digital payments in the store.  

If ordering in the store, click on the “scan” button then go into the “scan & pay” tab. Choose how you want to pay, then scan to earn Stars and pay seamlessly in one step. In the app you can also add funds to your Starbucks Card or save a credit/debit card or PayPal account.

Additionally, Members can simply scan the QR code on the “Scan only” tab, then pay separately with a credit/debit card, cash, or mobile wallet to earn Stars without preloading or saving a payment method. Customers can also use their contactless credit/debit cards to pay at the register in-stores by simply tapping their card on the payment terminal, eliminating the need to insert their card.  Cards that allow for this payment method will have the following logo on the back of the card:

Icon for contactless credit/debit cards

Starbucks Delivers

In many U.S. markets, customers can also use Starbucks Delivers to have their favorite Starbucks food and beverages brought to their door through Uber Eats.

To order, download the Uber Eats app for iPhone at the App Store or for Android on Google Play, and set up your user profile. Select “Order food” at the bottom of the screen, confirm delivery address, search for “Starbucks,” and select the location closest to you. Nearly all food and beverages from the Starbucks menu, as well as several seasonal items, are available to order and can be customized.

For their delivery, customers can enable a “contactless” handoff by adding a delivery note to the order to request their delivery person leave their order at the door. Once their order is sent, customers can track progress of their order and location of their Uber Eats delivery person until it reaches their door.

For more assistance

Customers with a disability or who may need assistance may place their order in the following ways:

  1. Call the store to place an order over the phone and a partner will bring your order to the store’s front door or vehicle.
  2. Order ahead using the Starbucks app. Call the store upon arrival and a partner will bring your order to the store’s front door or your vehicle.
  3. When ordering at the drive-thru, customers may skip the speaker box and pull forward to the window.

Welcome back