2018 Report: Strengthening Communities


This page shows data from our 2018 Report. For the most up-to-date goals and progress, see our 2020 Global Environmental & Social Impact Report.

From the neighborhoods where our stores are located to the fields where our coffee is grown, we are dedicated to creating and investing in opportunities for people around the world. Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.

Our commitment begins with cultivating a culture of belonging for the more than 100 million people who come through our doors each week. On May 29, 2018, we closed more than 8,000 stores across the United States so our partners could join a learning session on race, implicit bias and our recommitment to the Third Place. As our ceo Kevin Johnson said, this training session was just one step in a journey for us to grow as a company that elevates equity, diversity and inclusionin all we do. We have developed additional training modules, asked Arizona State University to develop an anti-bias curriculum, and published a Civil Rights assessment that evaluates our ongoing efforts to promote equity, diversity and inclusion for our partners, customers and the communities we serve.

Our stores are dedicated to serving more than coffee – they also serve the greater community. We encourage all our stores to participate in service projects, and thousands of partners have answered the call with 78,000 hoursin 2018 alone. Our partners have also rescued more than 10 million pounds of food through our FoodShare program, donating fresh, unsold meals to local food banks in partnership with Feeding America. The Starbucks Foundation has supported organizations working to create job and education opportunities for young people, including $1.3 million in Opportunity for All grants in 2018.

Joshua Trujillo

We have designed stores to serve specific community needs as well, including 12 Community Stores with youth training in diverse, underserved communities in cities like DallasBirmingham, Ala., and Brooklyn, N.Y. Our more than 50Military Family Stores serve as a hub for U.S. active service members, veterans, families and communities. Our Signing Stores, like the one that opened in near Gallaudet University in Washington, D.C. in October 2018, are led by partners who are fluent in American Sign Language.

Highlights

10M+ Meals Shared

Goal: Rescue 100% of food available to donate by 2020 in company-operated stores in the United States
More than 10 million meals have been shared through our FoodShare program, including 7.4 million meals in 2018. We are looking at ways to expand the program globally, with the effort now underway in Canada and pilot programs in Beijing and Shanghai.

66,000 Hours of Community Service

Community service is a part of our heritage, and our partners contributed more than 66,000 hours of service to the neighborhoods they serve. We encourage every store to take part in service in a way that is relevant and impactful to their communities.

60+ Community & Military Family Stores

Starbucks now operates more than 50 Military Family Stores near major military bases across the United States, connecting local veterans and their families to services and resources. We have also opened 13 Community Stores in the U.S., Thailand and South Korea, each serving the unique needs of their communities. 

May 29, 2018

175,000 Partners Participated in Anti-bias Training

Starbucks took the unprecedented step of closing more than 8,000 stores in the United States for training and conversations about bias and inclusion. This work continues through ongoing training sessions.

2018 Global Social Impact Report