At Starbucks, we put people at the center of our work. We have always believed that our success should be shared, and we remain committed to providing an elevated experience for our partners (employees). We know that our success can be built upon to help our partners achieve their biggest dreams and to help our communities thrive. We are committed to being people positive—a bold effort to enhance the well-being of all who connect with Starbucks, through actions and programs rooted in opportunity, inclusion and community.&nbsp;&nbsp;

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We will enhance the well-being of all who connect with Starbucks with the goal of uplifting 1 billion people by 2030

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We believe it is our responsibility to advance racial and social equity, and we are committed to furthering that work with intention, transparency, and accountability.&nbsp;&nbsp;

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Provide pathways for people to achieve their own version of success by creating access to lifelong learning and skills and investing in the future of our partners and coffee farmers.

Strengthen the communities we serve across the globe by establishing more meaningful connections and support resiliency.

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At Starbucks, we put people at the center of our work. We have always believed that our success should be shared, and we remain committed to providing an elevated experience for our partners (employees).

Starbucks People Positive Commitment

Stories to inspire and nurture the human spirit

Starbucks Stories

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https://stories.starbucks.com/press/2022/starbucks-people-positive-commitment/

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Inspired by the boost of feel-good energy from Starbucks first energy drink, makers are bringing good energy into your social feed, your community and your hands

Earlier this year, <a href="https://stories.starbucks.com/press/2022/new-starbucks-baya-energy-launches-in-grocery-stores-nationwide/">Starbucks announced the launch of its first energy drink, Starbucks BAYA™ Energy</a>, a ready-to-drink beverage crafted from caffeine naturally found in coffee fruit, available now where you buy groceries as well as in select Starbucks stores nationwide. To keep the feel-good energy going, Starbucks is unveiling <a href="http://www.energymakerslab.com">The Energy Makers Lab</a>, featuring makers who create and share uplifting content, with actor, singer, dancer and musician Jordan Fisher at the helm.

With feel-good energy at the heart of everything he does, Jordan has a passion for collaborative projects that create positive energy with his audiences and the world.

“Feel-good energy is best when it’s shared,” said Jordan. “I’m excited to team up with Starbucks BAYA Energy to launch The Energy Makers Lab, which allows me to draw inspiration from my experiences and interests to create content that inspires and uplifts. I know our makers’ projects will create feel-good vibes and have a positive impact on those who view it.”

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With a boost of feel-good energy from the Starbucks BAYA™ Energy drink and the support of his communities, be it entertainment or family, Jordan radiates good vibes and inspires those around him to do the same, including our Energy Makers.

The Energy Makers include creators who are experts at sharing feel-good energy through music, movement and art – on their social platforms and in their communities. They don’t just make things. They make things better.

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About The Energy Makers:

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Karen keeps her followers engaged and energized with mind-bending camera tricks and creative direction. <a href="https://www.instagram.com/karenxcheng/">@karenxcheng</a>

Justin delights his followers with feel- good ’vibes’ music that you can’t help but move to, all from his go-to instrument: the vibraphone. <a href="https://www.instagram.com/iamjustinvibes/">@iamjustinvibes</a>

Cache Bunny pairs unexpected and engaging digital effects with a wide range of shooting techniques to create playful, dreamlike vignettes full of feel-good vibes. <a href="https://www.instagram.com/cache_bunny/">@cache_bunny</a>

Tommy utilizes the power of collaboration and color-filled effects to share his subjects with the world in surprising ways. <a href="https://www.instagram.com/tommylundberg/">@tommylundberg</a>

Lauren shares artful, feel-good quotes through beautiful typography and stylized illustration with the world both in real life and in her feed. <a href="https://www.instagram.com/homsweethom/">@homsweethom</a>

Starbucks BAYA™ Energy drink offers 160 mg of caffeine naturally found in coffee fruit to give a boost of feel-good energy, with 90 calories per 12 oz can and antioxidant vitamin C for immune support.* The new energy drink is available in three delicious fruit flavors – Mango Guava, Raspberry Lime and Pineapple Passionfruit.&nbsp;

To find out more about The Energy Makers Lab presented by Starbucks BAYA™ Energy and where you can find the drink, visit <a href="http://EnergyMakersLab.com" target="_blank" rel="noreferrer noopener">EnergyMakersLab.com</a>.

*Vitamin C helps contribute to the normal function of the immune system

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About The North American Coffee Partnership (NACP): NACP is a joint venture between Starbucks and PepsiCo, established in 1994 to bring premium, high-quality ready-to-drink beverages, now including Starbucks BAYA™ Energy, to customers across the U.S.

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Inspired by the boost of feel-good energy from Starbucks first energy drink, makers are bringing good energy into your social feed, your community and your hands.

Starbucks BAYA Energy Teams Up with Jordan Fisher to Unveil The Energy Makers Lab

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At Starbucks we aspire to be people-positive by enhancing the well-being of all who connect with Starbucks, from our partners (employees) to customers, coffee farmers and communities around the world.

Our purpose has always gone beyond the pursuit of profit and beyond making great coffee. We have a responsibility <a href="https://stories.starbucks.com/stories/2022/on-international-womens-day-meet-5-women-crucial-to-bringing-coffee-to-you/">to care for people across the entire supply chain</a> who make coffee possible – from bean to cup, farmer to customer.

“To create a sustainable future of coffee, we must care for the well-being of the farmers and communities that grow coffee, tea and cocoa around the world,” said Michelle Burns, Starbucks executive vice president of Global Coffee Tea and Cocoa and board member of The Starbucks Foundation. “While we continue to provide holistic support to all farmers, helping to improve their lives and livelihoods, we know that when we invest in women, we are also investing in her community.”

That’s why in 2018, The Starbucks Foundation set a goal to empower 250,000 women and girls in coffee-, tea- and cocoa-growing communities by 2025. In 2022 we met this goal – three years ahead of schedule – thanks to partnerships with nonprofit organizations around the world. Now, The Starbucks Foundation has set a new goal to positively impact 1 million women and girls in coffee-, tea- and cocoa-growing communities by 2030 as part of Starbucks people positive ambitions. 

“Our longstanding and trusted partnership with The Starbucks Foundation has allowed us to lean into our respective expertise and truly collaborate around our shared vision to strengthen communities around the world,” said Tjada D’Oyen McKenna, CEO of Mercy Corps, one of The Starbucks Foundation’s grantees. “We are passionate about meeting the unique needs of women and girls globally and recognize the vast gender disparities between men and women.”

This progress includes more than 40 grants totaling $14 million from The Starbucks Foundation to nonprofit organizations since 2018. These grants promote women’s leadership, economic opportunities and access to clear water, sanitation and hygiene (WASH) in coffee-, tea- and cocoa-growing communities in 17 countries.

Read more about our commitment to women and girls <a href="https://stories.starbucks.com/stories/2022/starbucks-reaches-goal-of-supporting-women-and-girls-in-coffee-and-tea-origin-communities/">here</a> and see the list of The Starbucks Foundation’s recently awarded grants below.

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See the list of The Starbucks Foundation’s recently awarded origin grants to uplift women and girls in coffee-, tea- and cocoa-growing communities.

The Starbucks Foundation commits to uplift 1 million women and girls in origin communities by 2030

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Starbucks Rewards members can celebrate spring with the new “Prize &amp; Delight” game, plus members can now use the Starbucks app to order ahead and pay at Starbucks stores located in most major airports across the U.S.

Spring has officially sprung at Starbucks with the introduction of the new Iced Toasted Vanilla Oatmilk Shaken Espresso on Tuesday, March 1. Customers can enjoy the new beverage alongside new and returning Starbucks packaged coffees and ready-to-drink beverages. Plus, for Starbucks Rewards members, spring just got sweeter. Starting Monday, March 7, members can play the new “Prize and Delight” game, which will be giving away more than 2 million prizes. And Starbucks Rewards members traveling this spring can now use the Starbucks app to order ahead and pay at Starbucks stores located in most major airports across the U.S. – another benefit to being a Starbucks Rewards member.

New Iced Toasted Vanilla Oatmilk Shaken Espresso

The new Iced Toasted Vanilla Oatmilk Shaken Espresso is made with Starbucks® Blonde espresso and notes of caramelized vanilla, shaken together with ice and topped with oatmilk for an invigorating cold beverage to boost your day for under 200 calories. The Iced Toasted Vanilla Oatmilk Shaken Espresso <a href="https://stories.starbucks.com/stories/2021/shake-things-up-a-little-with-starbucks-new-non-dairy-iced-shaken-espresso-beverages/">joins</a> the <a href="https://www.starbucks.com/menu/product/2123431/iced">Iced Brown Sugar Oatmilk </a><a href="https://www.starbucks.com/menu/product/2123431/iced" target="_blank" rel="noreferrer noopener">Shaken</a><a href="https://www.starbucks.com/menu/product/2123431/iced"> Espresso</a> and <a href="https://www.starbucks.com/menu/product/2123430/iced" target="_blank" rel="noreferrer noopener">Iced Chocolate Almondmilk Shaken Espresso</a> on the permanent menu in U.S. Starbucks stores.

What’s Blooming For Starbucks Rewards Members

New “Prize &amp; Delight” Game

Starbucks is introducing a new game this spring for Starbucks Rewards members called “Prize and Delight.” Starting Monday, March 7, Starbucks Rewards members can play for a chance to win more than 2 million prizes, ranging from Bonus Stars and Starbucks gift cards to the grand prize of one year of free Starbucks handcrafted beverages! Find more info at <a href="https://www.starbucksprizeanddelight.com/?utm_medium=website&amp;utm_source=stories.starbucks.com&amp;utm_campaign=pd22" target="_blank" rel="noreferrer noopener">starbucksprizeanddelight.com</a>.

Use the Starbucks App to Order Ahead and Pay at Most Major Airports Across the U.S.

For Starbucks Rewards members traveling this spring, the ability to order ahead and pay using the Starbucks app is now available at Starbucks stores located in major airports across the U.S.; it’s one of the many benefits of being a Starbucks Rewards member. Starbucks Rewards members can now conveniently order and pay ahead using the Starbucks app, and then pick up their favorite Starbucks menu items before boarding their flight or as they arrive at their destination. To join Starbucks Rewards, visit <a href="http://www.starbucks.com/rewards" target="_blank" rel="noreferrer noopener">www.starbucks.com/rewards</a> or <a href="https://app.starbucks.com/" target="_blank" rel="noreferrer noopener">app.starbucks.com</a> or download the Starbucks app and follow the prompts to create an account.

Starbucks Whole Bean Coffee

Starbucks Reserve Brazil Fazenda Catanduva and Starbucks Reserve Papua New Guinea Moanti

Starbucks is offering two whole bean coffees at Starbucks Reserve® stores for a limited time this Spring: The new Starbucks Reserve® Brazil Fazenda Catanduva and the returning Starbucks Reserve® Papua New Guinea Moanti. These whole bean, 100% arabica packaged coffees are responsibly sourced – according to <a href="https://stories.starbucks.com/press/2020/cafe-practices-starbucks-approach-to-ethically-sourcing-coffee/">Starbucks C.A.F.E. Practices</a> and roasted daily at the Starbucks Reserve® Roasteries.Both coffees contain rich, delicate flavors unlocked from the single origin bean and are crafted to reflect the innovative approaches women are contributing every day to the coffee industry. The smooth and sweet notes of hazelnut, graham cracker, and chocolate fudge in the Starbucks Reserve® Brazil Fazenda Catanduva was cultivated by third-generation female farmer Marie Nakao Sasaki with an emphasis on environmental stewardship. Starbucks Reserve® Papua New Guinea Moanti, which contains notes of cocoa nibs and thyme, comes from a network of smallholder coffee farmers founded by one-woman force Moanti Ise in a region where leadership roles are overwhelmingly held by men.

Starbucks Anniversary Blend and Odyssey Blend

Starbucks® Anniversary Blend is an annual favorite that is a tribute to our heritage and toast to the future. This coffee is sourced exclusively from Indonesia featuring beans from Sumatra, West Java and Sulawesi. Together these coffees create a remarkable cup and a bold blend with notes of smoked cedar and allspice that pair with accents of fresh herbs and black truffle. Also returning on Tuesday, April 19, is Starbucks® Odyssey Blend™ crafted from beans sourced from West Java, Rwanda and Peru, all specifically chosen for how they embody the key pillars of coffee, people and planet, as well the innovative and responsible ways in which the farmers in the region grow, cultivate and process coffee. Starbucks® Odyssey Blend™ features notes of tangerine zest and sweet marzipan with a chocolaty body and wild-honey finish. These whole bean, 100% arabica packaged coffees are responsibly sourced – according to <a href="https://stories.starbucks.com/press/2020/cafe-practices-starbucks-approach-to-ethically-sourcing-coffee/">Starbucks C.A.F.E. Practices</a>. These two whole bean coffees will be available in Starbucks stores this spring for a limited time while supplies last.

Starbucks Baya Energy at Starbucks Stores

Starting this month, the new Starbucks BAYA™ Energy in Mango Guava and Raspberry Lime flavors will be available at select Starbucks stores. Starbucks first energy drink contains 90 calories and is crafted from caffeine naturally found in coffee fruit, as well as antioxidant vitamin C for immune support.* The beverages were first <a href="https://stories.starbucks.com/press/2022/new-starbucks-baya-energy-launches-in-grocery-stores-nationwide/">introduced earlier this year where</a> groceries are sold.

New Starbucks Coffee Where You Buy Groceries

Celebrate the season at home with the spring-inspired <a href="https://athome.starbucks.com/products/honey-madagascar-vanilla-flavored-coffee-ground">Starbucks® Honey &amp; Madagascar Vanilla Flavored Coffee</a> featuring subtly sweet honey and rich vanilla coming together in a vibrant springtime coffee; and <a href="https://athome.starbucks.com/products/spring-day-blend-ground">Starbucks® Spring Day Blend</a>, a wonderfully balanced and smooth coffee with notes of dusted cocoa and dried fruit. Both ground coffees are available for a limited time where groceries are sold.

Plus, customers can find several <a href="https://stories.starbucks.com/press/2022/new-starbucks-baya-energy-launches-in-grocery-stores-nationwide/">new ready-to-drink beverages</a> down the grocery aisle this March, including the new 72 oz. Starbucks® Cold &amp; Crafted on Tap, available in Black Unsweetened and Coffee with a Splash of Milk, Starbucks® Nitro Cold Brew Splash of Sweet Cream and Starbucks Tripleshot™ Zero Sugar Milk Chocolate.

*Vitamin C helps contribute to the normal function of the immune system.

NO PURCHASE NECESSARY. LEGAL RESIDENTS OF THE 50 UNITED STATES (D.C.) 18 AND OLDER AND WHO ARE MEMBERS OF THE STARBUCKS® REWARDS LOYALTY PROGRAM AT THE TIME OF ENTRY. VOID WHERE PROHIBITED. Participating stores only. Promotion ends 3/28/22. For Official Rules, how to enter without purchase, prizes, and odds, visit starbucksprizeanddelight.com/. Sponsor: Starbucks Corporation, 2401 Utah Ave. S, Seattle, WA 98134.

Drinks for one year will be fulfilled as a daily credit for one (1) free standard menu handcrafted beverage item which can be redeemed at participating stores.

Plays/entries may be earned on eligible transactions at a participating Starbucks store. You must pay with your registered Starbucks Card or linked payment method, or by scanning your Starbucks App prior to checkout. Purchases of alcohol, Starbucks Cards and Starbucks Card reloads are excluded. See <a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__starbucks.com_terms&amp;d=DwMGaQ&amp;c=pBpWB3g5lxYDsRBNURdZrQ&amp;r=BUXnsjr738FuvTANqNRXQtHG2HD4ythXhvP-19v9rGQ&amp;m=ToKnbn6ddutGJJLIMsJZkRe0uwsWmLpzG4DN9uB-2H8&amp;s=3Ti3pXNgBpXTeRtMmmmHFHo8cI4c-MSpTBboKfbUDL4&amp;e=">starbucks.com/terms</a> for details.

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Starbucks Rewards members can celebrate spring with a new game, plus use the Starbucks app to order ahead and pay at Starbucks stores in major U.S. airports.

Starbucks is shaking things up this spring with new Iced Toasted Vanilla Oatmilk Shaken Espresso

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Since early 2020, Starbucks has adhered to three guiding principles for navigating the pandemic:

① Prioritizing the health and well-being of our partners and customers ② Playing a constructive role in supporting health and government officials as they work to mitigate the spread of this virus ③ Showing up in a positive and responsible way to serve our communities

As we take stock of our journey to this point, we’ve created a chronological timeline that outlines some of the major standards and policies we’ve put in place to protect our partners and customers. We will continue to heed the advice of public health experts and make decisions based on sound science.&nbsp;&nbsp;

If you’d prefer a summary of our actions throughout the course of the pandemic, please see <a href="https://stories.starbucks.com/stories/response-to-covid/" data-type="story_category" data-id="3142">Our Response to COVID-19</a>.

Mar. 4, 2020 <a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2020/navigating-through-covid-19/" target="_blank">Starbucks outlines precautionary steps during COVID-19 outbreak</a>

Mar. 5, 2020 <a rel="noreferrer noopener" href="https://stories.starbucks.com/stories/2020/one-global-companys-bold-steps-to-navigate-covid-19-in-china-and-the-lessons-learned/" target="_blank">Navigating COVID-19 in China and lessons learned</a> Starbucks U.S. leverages lessons from Starbucks China on dealing with the early days of COVID-19.

Mar. 6, 2020 <a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2020/letter-to-partners-update-on-covid-19-preparedness/" target="_blank">Putting into action care and concern for partners and customers</a> Letter from Rosann Williams, executive vice president and president North America for Starbucks, details processes and protocols following first confirmed case in a Starbucks store.

Mar. 9, 2020 Starbucks joins Seattle business and community leaders to provide support and resources through COVID-19 Starbucks joins COVID-19 Response Fund in Seattle to rapidly deploy resources to local organizations on the frontlines of the outbreak. Commits more than $2.5 million, including $250,000 from The Starbucks Foundation.&nbsp;&nbsp;

Mar. 11, 2020 <a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2020/letter-to-partners-caring-for-starbucks-partners-during-covid-19/" target="_blank">Caring for Starbucks partners during COVID-19</a> In addition to existing benefits, Starbucks announces additional mental health support and catastrophe pay for employees exposed or diagnosed with COVID-19.&nbsp;Benefit is 14 days.

Mar. 11, 2020 Kevin Johnson, Starbucks ceo, outlines steps company is taking for health of customers, partners and community Starbucks announces stores are prepared to modify operations on a case-by-case, community-by-community, store-by-store basis – including store closure and limited seating – based on partner safety and local directives.&nbsp;

Mar. 15, 2020 Starbucks will temporarily change to a “to go” model in U.S. and Canada stores Starbucks implements social distancing in stores and moves to a “to go” model for at least two weeks in U.S. and Canada.&nbsp;

Mar. 16, 2020 <a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2020/starbucks-transforms-mental-health-benefit-for-us-employees/" target="_blank">Starbucks Transforms Mental Health Benefit for U.S. Employees</a> Starbucks announces new mental health care benefit in partnership with Lyra Health, which enables U.S. partners to receive up to 20 free therapy sessions.

Mar. 20, 2020 Starbucks temporarily moves to primarily drive-thru-only in U.S., confirms expanded catastrophe pay for worried partners Starbucks closes access to cafes and reduces service to drive-thru and delivery only for two weeks in the U.S. Exceptions are made for cafes serving in or around hospitals and health care centers.&nbsp;

Mar. 22, 2020 Update on how Starbucks is supporting partners and communities during COVID-19 During two-week closure, Starbucks drive-thru stores stayed open and partners showed up to support each other. Starbucks Service Pay introduced for partners who choose to continue coming to work.&nbsp;

Mar. 22, 2020 <a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2020/a-time-for-resilience/" target="_blank">A </a><a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2020/a-time-for-resilience/" target="_blank">message from Starbucks ceo Kevin Johnson: A time for resilience</a> Starbucks ceo Kevin Johnson recognizes the gravity of the times in a letter to partners and customers, committing to pay all Starbucks U.S. and Canada retail partners for 30 days, whether or not they come to work.&nbsp;&nbsp;

“No partner should have to choose between work and their health,” he said.

Mar. 22, 2020 Message from Rossann Williams: Providing additional COVID-19 Partner Care In a letter to partners, Rossann Williams announces Starbucks Service Pay, an additional $3 per hour for shifts worked as scheduled, and a new temporary food benefit and partner discount.&nbsp;

Mar. 25, 2020 <a href="https://stories.starbucks.com/stories/2020/starbucks-partners-bring-coffee-and-comfort-to-covid-19-front-line-responders/" target="_blank" rel="noreferrer noopener">Starbucks offers free coffee to front-line responders</a> Starbucks announced it will offer free coffee to front line responders through May 3, 2020. In addition, The Starbucks Foundation donates $500,000 to support front-line responders.&nbsp;

Apr. 1, 2020 Starbucks Playbook for Navigating COVID-19 Company establishes three guiding principles for navigating the pandemic:&nbsp;&nbsp;&nbsp;

Apr. 1, 2020 <a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2020/the-starbucks-foundation-donates-more-than-3m-to-global-covid-19-relief-efforts/" target="_blank">Using our scale for good around the world during extraordinary times</a> The Starbucks Foundation donates more than $3 million to support global COVID-19 relief efforts around the world, designed to partner with key organizations in order to ensure those who need the most help get it.&nbsp;

Also, all temporary benefits for Starbucks partners extended through May 3. Thermometers provided in all stores.

Apr. 8, 2020 Taking care of Starbucks partners around the world through emergency relief Starbucks contributes $10 million to establish the new Starbucks Global Partner Emergency Relief Program for partners facing extreme hardship as a result of COVID-19.&nbsp;

Apr. 8, 2020 <a href="https://stories.starbucks.com/stories/2020/starbucks-provides-update-on-recovery-in-china-impact-of-covid-19-on-us-business/" target="_blank" rel="noreferrer noopener">Starbucks provides update on recovery in China, impact of COVID-19 on U.S. Business</a> In an open stakeholder letter from ceo Kevin Johnson and cfo Pat Grismer filed as an 8-K, the company provided an update on business recovery in China, the impact COVID-19 has had on U.S. business and how it is well positioned financially to weather this crisis. The company remains optimistic about Starbucks resilience and is confident it will emerge from this crisis stronger than before. &nbsp;

Apr. 16, 2020 Starbucks shares how it's prepared to "monitor and adapt" the customer experience through COVID-19 In a letter to partners, Kevin Johnson outlined the company’s transition to a new phase of operations in the U.S., best described as “monitor and adapt,” based on experience in China during COVID-19. As was the case in China, Starbucks will gradually expand and shift the customer experiences in stores based on a clear decision-making framework.

Apr. 16, 2020 <a href="https://stories.starbucks.com/press/2020/a-letter-to-partners-partner-care-as-we-rebuild-from-covid-19/" target="_blank" rel="noreferrer noopener">A letter to partners: Comprehensive partner care as we adapt to COVID-19</a> In a letter to partners, Rossann Williams shares that many stores will reopen on May 4, Starbucks will extend Service Pay through the end of May and extend catastrophe pay.&nbsp;

Apr. 16, 2020 Starbucks Joins in the Efforts to Support Food Banks in the U.S. and Canada Starbucks announced additional efforts to support food banks in the U.S. and Canada as they struggle to meet the increased demand, shortages in food donations and logistical complexities related to their operations. &nbsp;&nbsp;

To date, The Starbucks Foundation has donated over $5.5 million to support global COVID-19 response efforts.

Apr. 16, 2020 <a href="https://stories.starbucks.com/asia/stories/2020/starbucks-partners-offer-support-to-frontline-workers-across-asia/" data-type="URL" data-id="https://stories.starbucks.com/asia/stories/2020/starbucks-partners-offer-support-to-frontline-workers-across-asia/">Starbucks partners offer support to frontline workers across Asia, donating free food and beverage</a><a href="https://stories.starbucks.com/asia/stories/2020/starbucks-partners-offer-support-to-frontline-workers-across-asia/" data-type="URL" data-id="https://stories.starbucks.com/asia/stories/2020/starbucks-partners-offer-support-to-frontline-workers-across-asia/" target="_blank" rel="noreferrer noopener">s</a>

Apr. 29, 2020 More stores to welcome customers – here’s what to expect Starbucks prepares customers for a new experience, focusing on the ability to use the Starbucks App to order and pay ahead of time and then pick up the order in drive-thrus. Grab-and-go also introduced, as well as Starbucks Delivers via Uber Eats.

May 4, 2020 The Third Place: Needed Now More than Ever In a letter from the ceo, Starbucks announces plans to responsibly reopen more than 85 percent of company-operated stores by May 9 across the U.S. The Third Place concept shifts from physical space to mindset as communities seek to reconnect and heal.

May 18, 2020 <a href="https://stories.starbucks.com/stories/2020/the-starbucks-foundation-teams-with-john-krasinski-some-good-news/" target="_blank" rel="noreferrer noopener">The Starbucks Foundation teams with John Krasinski’s Some Good News</a> The Starbucks Foundation teams up with John Krasinski’s Some Good News to announce Some Good Merch, with Starbucks matching the first $1 million in proceeds for COVID-19 relief efforts.&nbsp;

May 21, 2020 Building a Bridge to Our Future Leadership letters to partners reiterate the need for Starbucks to be prepared as the public comes out of isolation and people crave connection and community. Launch multifaceted ad campaign designed to help customers find stores, check hours and use contactless payment. Hours and operations continue to be modified.

May 26, 2020 Letter from Rossann: A letter to partners: Partner care as we rebuild from COVID-19 Starbucks implements a new COVID-19 Leave of Absence policy for partners who prefer to take an unpaid leave through Sept. 30 and accrue up to 30 hours per week toward benefits eligibility.

May 28, 2020 <a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2020/the-starbucks-foundation-supporting-community-response-and-resilience-during-covid-19/" target="_blank">The Starbucks Foundation: Supporting Community Response and Resilience during COVID-19</a> The Starbucks Foundation distributes more than $1 million to more than 400 local organizations across the U.S. and Canada to support COVID-19 community response, inspired and informed by Starbucks partners.&nbsp;

Supporting coffee-growing communities: The&nbsp;Starbucks Foundation has donated $1 million to Mercy Corps to support COVID-19 prevention communication and extend urgently needed direct support across coffee and tea farming communities in Indonesia, Colombia, Guatemala, India and Ethiopia. To prevent transmission and protect lives and livelihoods, Mercy Corps is providing hygiene supplies as well as vouchers, clean water filters and other assistance to vulnerable families during this crisis. These efforts have reached more than 200,000 people to date.

Jun. 10, 2020 Restore and Build Resilience: Elevating the Customer and Partner Experience Starbucks releases “Bridge to the Future” vision to stakeholders, including specifics on how the company is transforming customer and partner experience during the pandemic.&nbsp;&nbsp;&nbsp;

Jul. 9, 2020 Protecting Partners and Customers – An Update on Facial Coverings Facial coverings required in all company owned locations in the U.S. In select locations without mandates, customers not wearing facial coverings can order at the drive-thru, do curbside pickup or place an order for delivery. Recommit to playing a constructive role in supporting health and government officials and mitigating the spread of COVID-19. Release of “At-a-Glance” guide for customers.

Jul. 17, 2020 Starbucks ceo discusses the company’s playbook for navigating COVID-19 Kevin Johnson joins national Retail Federation to discuss Starbucks response to the pandemic and ongoing evolution of Third Place. He reiterates learnings from China, mask policy, and how Starbucks is navigating the next phase.

Jan. 5, 2021 Starbucks gives 2.2M cups of free coffee to front-line responders in December &nbsp; Starbucks update in midst of winter surge:&nbsp;&nbsp;

Since March 2020, The Starbucks Foundation has donated more than $1 million to support front-line responders, including delivery of personal protective equipment, essential medical items, care packages and handwritten letters and support for emergency assistance including mental health resources for first responders and health care workers. Since the start of COVID-19, Starbucks has provided:&nbsp;

Jan. 18, 2021 Starbucks Joins the Washington State Vaccine Command and Coordination Center (WSVCCC) Starbucks joins the Washington State Vaccine Command and Coordination Center (WSVCCC), a new statewide public-private partnership to boost vaccine distribution efforts established by Washington State Governor Jay Inslee and the Washington Department of Health. Partners from across the company join the humanitarian effort.&nbsp;&nbsp;

Feb. 8, 2021 Starbucks Offers Vaccine Pay and Expanded COVID-19 Benefits for Partners Ongoing safety protocols in every store + updated policies:&nbsp;

Feb. 8, 2021 Starbucks begins developing a vaccine campaign with partners focusing on education, engagement, empowerment and enablement The company also hosted educational sessions on vaccines with Fred Hutch Cancer Research Center.

Mar. 8, 2021 Hardship grants for partners announced Another resource available to partners is the company’s CUP Fund, which provides grants for partners experiencing financial hardships. Starting March 8, 2021, partners can apply for an expedited 2021 COVID-19 CUP Fund grant for certain financial hardship needs due to the COVID-19 pandemic, up to $500.

Apr. 18, 2021 Starbucks launches vaccine "make your plan" resources for partners to help them find vaccine locations in their community

Apr. 19, 2021 <a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2021/starbucks-support-of-safe-and-equitable-vaccine-distribution/" target="_blank">Starbucks Support of Safe and Equitable Vaccine Distribution</a> Starbucks offers up to 4 hours of paid time off if partners experience vaccine-related side effects and miss a scheduled shift within 48 hours of receiving each dose of the COVID-19 vaccine, up to two doses. (This is in addition to offering two hours of paid time off per dose for partners who choose to get the COVID-19 vaccine, up to two doses.) The company offers online tools for partners, as well as their friends and family, to create their vaccine plan and easily access state-by-state vaccine distribution and availability information.&nbsp;

In addition, the company has made several investments in innovative programs that help increase safe and equitable access to vaccines, including a $250,000 donation to help fund Team Rubicon’s mobile vaccination site pilots, as well as a total of $50,000 to local Seattle-area hospitals Swedish and UW Medicine to support their efforts to deliver vaccines directly to underserved communities.

Apr. 30, 2021 Starbucks support for India's COVID-19 response Starbucks announces support for partners in India:&nbsp;&nbsp;

Jun. 21, 2021 Starbucks provides stores with a toolkit on how to partner with community organizations to host popup vaccine events

Oct. 18, 2021 Starbucks launches internal weekly COVID-19 updates to U.S. store managers As Delta surges and large businesses anticipate a mandate from the federal government requiring all employees get vaccinated, Starbucks launches internal weekly COVID-19 updates to U.S. store managers and an email account for partners to ask outstanding questions. The Q&amp;A is released weekly and reflects a fluid situation.

Nov. 1, 2021 Booster Pay information shared with partners All U.S. store partners who self-disclosed their vaccine information are eligible to receive 2 hours of paid time off for their vaccine booster shot.

Jan. 4, 2022 <a href="https://stories.starbucks.com/press/2022/letter-to-starbucks-partners-vaccines-testing-and-supporting-you-in-next-phase-of-covid-19/" target="_blank" rel="noreferrer noopener">Letter to Starbucks partners: Vaccines, testing and supporting you in next phase of COVID-19</a> The Supreme Court strikes down the OSHA ETS vaccine mandate. Starbucks continues to provide guidance on safety measures, empowering store managers to make the best decisions in their local communities in accordance with local regulations.&nbsp;&nbsp;

Jan. 10, 2022 Starbucks Support Center begins reopening in waves Starbucks Support Center, which had been closed (except to office dependent partners (employees) since spring of 2020, reopens in waves, with safety precautions in mind. All non-retail domestic and international air travel will continue to require written evp approval during this period.&nbsp;

As we take stock of our journey to this point, we’ve created a chronological timeline that outlines some of the major standards and policies we’ve put in place to protect our partners and customers. We will continue to heed the advice of public health experts and make decisions based on sound science. 

Timeline: Starbucks COVID-19 Milestones

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Updated January 18, 2022

Starbucks is taking a number of actions to protect the health and well-being of our customers and partners (employees) and to control the spread of COVID-19 (coronavirus) in accordance with the expert guidance of the CDC and local public health authorities. Read below for an at-a-glance overview and, for additional details on how Starbucks is navigating through COVID-19, visit our <a href="https://stories.starbucks.com/press/2020/navigating-through-covid-19/">blog</a>.

Starbucks is offering full support with comprehensive care to our partners impacted by COVID-19, including vaccine pay, catastrophe pay, mental health and sick pay benefits, childcare support and more. If you are a Starbucks partner (employee), get the latest information about your benefits <a href="https://departments.starbucks.com/sites/prepare/Pages/Partner-Care-and-Store-Resources-to-Help-Navigate-COVID-19.aspx">here</a>.

Your Starbucks Experience may look different as we navigate this dynamic situation community-by-community and store-by-store. Our commitment to you is that we will continue to make proactive decisions that are grounded in transparency and science – for our partners and the people we serve. We continue to closely monitor guidance from local and national health authorities and will update our procedures as needed to adhere to the most effective health and safety standards. To find a store that is open near you, visit the <a href="https://www.starbucks.com/store-locator">store locator on Starbucks.com</a> or the <a href="https://www.starbucks.com/coffeehouse/mobile-apps">Starbucks app</a> for locations and hours.

We are dedicated to serving our communities in a constructive role through the lens of Our Mission and Values: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.

Primary Entry

Starbucks is taking a number of actions to protect the health and well-being of our partners and customers during the COVID-19 outbreak. Here’s what customers need to know.

What customers need to know about Starbucks response to COVID-19

At a glance: What you need to know about Starbucks response to COVID-19

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At a glance: What customers need to know about Starbucks response to COVID-19

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To help cool you off, Starbucks is highlighting five delicious grande (16 fl oz) cold coffee beverages (which continue to be popular with customers year-round), all under 150 calories.

<a rel="noreferrer noopener" href="https://www.starbucks.com/menu/product/407/iced" target="_blank">Iced&nbsp;Caffé&nbsp;Latte</a>&nbsp;customized with&nbsp;Sugar Free Vanilla Syrup&nbsp;(130 calories)&nbsp;

Starbucks&nbsp;dark, rich espresso combined with&nbsp;2%&nbsp;milk&nbsp;and served over ice.&nbsp;&nbsp;

Try&nbsp;customizing&nbsp;the Iced&nbsp;Caffé&nbsp;Latte with&nbsp;a pump of sugar-free vanilla&nbsp;flavored&nbsp;syrup&nbsp;or&nbsp;with one of our many milk options including:&nbsp;*nonfat milk,&nbsp;oatmilk,&nbsp;coconutmilk,&nbsp;almondmilk&nbsp;and soymilk.&nbsp;Customizations, such as adding syrup or non-diary milk,&nbsp;are available for an additional charge.&nbsp;

* Calorie count may vary if customized with one of Starbucks other dairy or non-dairy milk choices.&nbsp;

<a rel="noreferrer noopener" href="https://www.starbucks.com/menu/product/2123431/iced" target="_blank">Iced Brown Sugar Oatmilk Shaken Espresso</a>&nbsp;(120 calories)&nbsp;

First,&nbsp;we shake Starbucks® Blonde espresso, brown sugar and cinnamon together, and then top it off with oatmilk and ice&nbsp;for a cool lift to power&nbsp;you&nbsp;through your day.&nbsp;

<a rel="noreferrer noopener" href="https://www.starbucks.com/menu/product/2123430/iced" target="_blank">Iced Chocolate&nbsp;Almondmilk&nbsp;Shaken Espresso</a>&nbsp;(110 calories)&nbsp;

Starbucks® Blonde espresso meets cocoa and notes of malt, shaken together and topped with&nbsp;almondmilk&nbsp;and ice for an invigorating&nbsp;sip.&nbsp;

<a rel="noreferrer noopener" href="https://www.starbucks.com/menu/product/2121255/iced" target="_blank">Cold Brew</a>&nbsp;customized with Vanilla Sweet Cream Cold Foam&nbsp;(70&nbsp;calories)&nbsp;&nbsp;

Handcrafted in small batches daily, slow-steeped in cool water for 20 hours, without touching heat—Starbucks®&nbsp;Cold Brew is made from our custom blend of beans grown&nbsp;to&nbsp;steep long and cold for a super-smooth flavor.&nbsp;

To customize,&nbsp;ask your barista to add&nbsp;Vanilla Sweet Cream Cold Foam&nbsp;for a&nbsp;delicious&nbsp;and super-smooth&nbsp;beverage&nbsp;or&nbsp;add as a&nbsp;“topping”&nbsp;when you order via your&nbsp;Starbucks app.&nbsp;&nbsp;Customizations, such as adding Cold Foam, are available for an additional charge.&nbsp;

<a rel="noreferrer noopener" href="https://www.starbucks.com/menu/product/2121912/iced?parent=%2Fdrinks%2Fcold-coffees%2Fcold-brews" target="_blank">Nitro Cold Brew</a>&nbsp;(5 calories)&nbsp;&nbsp;

Starbucks&nbsp;small-batch&nbsp;Cold&nbsp;Brew is slowly steeped for a super-smooth taste and then infused with nitrogen upon pouring, creating a cascading, velvety texture.&nbsp;

To help you kick off the new year, Starbucks is highlighting five delicious grande (16 fl oz) cold coffee beverages (which continue to be popular with customers year-round), all under 150 calories.

Five Cold Beverages with Under 150 Calories

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These organizations focus on advancing small business growth and community development projects in BIPOC communities across the country

In January 2022 Starbucks selected the first seven Community Development Financial Institutions (CDFIs) to receive funding as part of the company’s Community Resilience Fund.1 With this first round, Starbucks is investing $21 million across these organizations to support equity and economic growth in the communities it serves (to date Starbucks has invested $37 million).

ACE | Access to Capital for Entrepreneurs, Inc. (Atlanta, Ga.) is a mission-driven nonprofit lender that has supported over 2,000 businesses to create and retain more than 14,000 jobs in Georgia for two decades. ACE provides loans and business development services with a focus on diverse entrepreneurs - persons of color, women and low to moderate income individuals. These services include coaching and providing capital to sustain their businesses, retain their employees and thereby support their local communities.

“Our partnership with Starbucks will allow ACE to continue our critical work of capitalizing businesses of varying size and scope. Starbucks capital investment is timely, and the partnership will support ACE’s mission and vision of growing small businesses, spurring economic growth, and creating wealth within communities. In 2021, ACE deployed more than $32 million in affordable lending capital and provided 18,000+ hours of business advisory – which represents historic volume for our CDFI. With 87% going to underserved small businesses, it highlights our ability to move capital quickly and meet diverse small businesses where they are as the economic impacts of the pandemic linger.” – Martina Edwards, Chief of Strategic Partnerships, Access to Capital for Entrepreneurs&nbsp;

Accion Opportunity Fund (National) is&nbsp;one of the nation’s leading nonprofit Community Development Financial Institutions focused on small business lending, business advising and supporting diverse communities.&nbsp;Accion Opportunity Fund works to&nbsp;create an inclusive, healthy financial system that supports the nation's small business owners by connecting entrepreneurs to affordable capital, educational resources, coaching, and networks.&nbsp;Opportunity Fund Community Development is the lending arm of Accion Opportunity Fund, California Finance Lender license #6050609.

“Small businesses have a tremendous impact on local communities, driving economic growth and creating job opportunities. This partnership with Starbucks will reinforce Accion Opportunity Fund’s mission to advance financial equity and inclusion for the nation’s smallest businesses.” — Luz Urrutia, CEO, Accion Opportunity Fund

Created in 1987, Black Business Investment Fund’s (BBIF) (Miami, Fla.) mission is to develop and promote Black business enterprises through education, training, loans, investments and other activities. In tandem, BBIF invests in promoting an atmosphere conducive to the development of Black businesses. A mission-driven lender, BBIF helps communities and businesses thrive by providing loan capital and specialized financial technical assistance services. Since its inception, BBIF has provided over $62 million in loans to more than 800 businesses and leveraged $292 million in New Markets Tax Credit community investments. BBIF’s investments have helped to create and sustain over 17,800 jobs.&nbsp;

“Through this Starbucks partnership and investment, Black Business Investment Fund is excited to continue to expand our work and support to Black businesses in the Miami metropolitan area, providing affordable, creative, and flexible capital, while impacting job growth and promoting business resiliency.” —&nbsp; Inez Long, President and CEO, Black Business Investment Fund

“This is not our first time engaging with Starbucks to create change in our community – BBIF was a Create Jobs for USA grantee in 2011. Having Starbucks continued support of BBIF’s intentional work and unique mission underscores the critical importance of CDFIs, particularly in BIPOC communities.” — Jasmine Gebon, VP of Strategic Initiatives, Black Business Investment Fund&nbsp;

IFF (Detroit, Mich.) is&nbsp;a mission-driven lender and real estate expert that works at the nexus of facilities and finance to help community organizations achieve their missions by creating safe, inspiring physical spaces. IFF works across many sectors, including human service agencies, schools,&nbsp;childcare&nbsp;providers, community health centers, housing developers, and grocery stores. They are guided by a commitment to be an inclusive, anti-racist and anti-oppressive institution that honors communities as asset-rich and as experts in their own stories. IFF serves the Midwest, including Detroit, where IFF has deployed over $100 million in loans to support community organizations since the Detroit office was established in 2014.&nbsp;

“Since our founding, IFF has been working hard to overcome the systemic barriers to accessing capital by redefining how we assess risk and seeing all that communities have to offer rather than all that they lack. This is especially salient for a city like Detroit, which is 78% Black and has struggled to overcome structural challenges like low appraisal values for decades. Where some investors see risk and challenges, IFF sees a rich, vibrant history with everyday heroes working to improve their communities. The low-cost, patient capital from Starbucks is critical in helping IFF support community organizations bring quality services and jobs to&nbsp;local residents.” — Chris Uhl, Executive Director of Eastern Region, IFF

Pacific Community Ventures (PCV) (Los Angeles and San Francisco Bay Area, Calif.) is a 501(c)(3) nonprofit community investor that envisions a world of thriving communities where everyone has a fair shake. Their mission is to invest in addressing racial and gender wealth gaps, and build community wealth by investing in small businesses,&nbsp;helping&nbsp;them create good jobs for working people, and making markets work for the common good. They achieve their mission through a “Good Jobs, Good Business” model that combines affordable loans with pro-bono advising, small grants, and tools and incentives to create dignified good jobs. Through September 2021, 84% of PCV’s loan capital has gone to women- and/or BIPOC-owned businesses, and 85% has gone to small businesses located in economically distressed areas.&nbsp;

“When the pandemic hit, we saw demand for our capital leap almost 10,000 percent, with loan inquiries totaling $172 million. This impact capital from Starbucks will allow us to continue delivering restorative capital to underestimated entrepreneurs who are facing the end of federal and state relief programs, to shape a more inclusive recovery ahead.”&nbsp;— Bulbul Gupta, President and Chief Executive Officer, Pacific Community Ventures

PeopleFund&nbsp;(Houston, Texas) is a nonprofit Community Development Financial Institution creating economic&nbsp;opportunity&nbsp;for underserved communities in Texas. The organization provides access to capital, education and other resources to build healthy small businesses. Over the years&nbsp;PeopleFund&nbsp;has deployed almost $200 million in loans and grants helping more than 4,500 small businesses create or retain 15,000 jobs. 65% of participants in PeopleFund’s programs are minority and 70% live in or serve&nbsp;low- and moderate-income&nbsp;communities.&nbsp;

“In 2021,&nbsp;PeopleFund&nbsp;launched the BIPOC Small Business Accelerator, a permanent program with the goal of graduating 20 people of color per quarter with the tools, capital and network they need to establish and grow their businesses. This partnership with Starbucks will make a long-lasting positive impact in our communities ensuring that more business owners than ever have access to what they need to succeed and attain financial stability.” — Gustavo Lasala, Chief Executive Officer, PeopleFund

At TruFund (Atlanta, Ga., Houston, Texas, New Orleans, La., New York, NY), it is our commitment and mission to help historically disadvantaged individuals and communities create thriving and resilient small businesses and entrepreneurial ecosystems in order to close racial and economic disparities and ensure an inclusive and equitable society. TruFund works to achieve this mission by combining comprehensive business development services with capital investments to generate economic opportunity, build wealth and create livable wage employment opportunities.

“This partnership with Starbucks willhave a myriad of positive benefits and will drive impactful and innovate solutions that will create access to affordable capital and advisory services for BIPOC business owners. We strongly believe that access to capital and business advisory services is critical to growing resilient small businesses and sustaining vibrant communities. This partnership moves us beyond the power of one to the power of team to foster inclusive economies and help close the racial wealth gap.” — James H. Bason, President and CEO of TruFund Financial Services, Inc.

1The Community Resilience Fund will initially focus on 12 U.S. metropolitan areas and their surrounding regions: Atlanta, Detroit, Houston, Los Angeles, Miami, Minneapolis, New Orleans, New York City, Philadelphia, San Francisco Bay Area, Seattle and Washington D.C.

Fact Sheets

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The Starbucks Foundation commits to uplift 1 million women and girls in origin communities by 2030

Starbucks is shaking things up this spring with new Iced Toasted Vanilla Oatmilk Shaken Espresso

Timeline: Starbucks COVID-19 Milestones

At a glance: What you need to know about Starbucks response to COVID-19

Five Cold Beverages with Under 150 Calories

Starbucks selects seven local lenders for first round of Community Resilience Fund

Starbucks brings back fan-favorite Pistachio Latte and Meatless Mondays this winter

New Starbucks Zero Creamers with 0g Added Sugar per Serving Now Available

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