In the latest indication that the brand’s relevance with customers remains as strong as ever, Starbucks today announced its Q4 FY20 earnings results that point to a continued business recovery and an optimistic outlook for FY21.

core/paragraph

Leveraging rapid innovation while keeping partner (employee) safety as a central focus through the COVID-19 pandemic, the company has shown a new level of resilience through one of the most challenging years for the retail industry.

As part of Starbucks quarterly earnings <a href="https://investor.starbucks.com/ir-home/default.aspx" target="_blank" rel="noreferrer noopener">call</a>, Starbucks president and ceo Kevin Johnson provided specifics on the improving business results and the company’s continued confidence in the path ahead.

“The guiding principles we established at the onset of the pandemic, combined with our industry-leading digital platform and our ability to innovate rapidly, continue to fuel our recovery and provide confidence in a robust operating outlook for fiscal 2021.&nbsp;Our strategies are working and I am optimistic that we will emerge from the COVID-19 pandemic as a stronger and more resilient company,” said Kevin Johnson, president and ceo.&nbsp;

Full details on Starbucks financial results can be found <a href="https://stories.starbucks.com/press/2020/starbucks-reports-q4-fiscal-2020-results/" target="_blank" rel="noreferrer noopener">here</a>.

core/heading

1. Starbucks recovery strategy is working with the company reporting better-than-expected sales and profits in the fourth quarter. In the U.S., the company finished the quarter with a comparable store sales decline of 4% for the month of September, a vast improvement from the approx. 60% decline experienced at the depth of the pandemic only five months ago.

For the month of September, China’s comparable store sales were up 1%, building on the positive momentum seen in Q3 and reflecting continued sequential improvement. The company opened almost 260 stores in China in the fourth quarter alone, contributing to 14% growth in the market over the last 12 months.

2. Elevating and expanding customer experiences continues to be top of mind for the company. As communities continue to adapt to new routines, including working from home and remote schooling, Starbucks continues to provide familiar experiences, as well as introduce even more convenience including the expansion of Curbside Pickup and introduction of handheld POS devices. Staying ahead of customer trends has resulted in high customer connection and partner engagement scores throughout the pandemic.

3. Seasonal favorites and new innovations continue to delight customers, including the highly-anticipated return of popular Pumpkin Spice products. Sales of the company’s Pumpkin Cream Cold Brew and Pumpkin Spice Latte saw record high in average daily units, and the company’s cold beverage platform also saw strong performance, led by Refreshers and Cold Brew which delivered double-digit growth in Q4. With the holiday season approaching, the company is gearing up for the return of beloved Holiday menu items, including the Peppermint Mocha which is returning for its 18th year.

4. Expanding digital customer connections including convenient and contactless experiences have been key driver to the company’s recovery. In Q4, approx. 75% of U.S. sales volume came from drive-thru and Mobile Orders, balanced with expanded in-store seating in stores where it is safe to do so. The company also saw a rebound in the number of active Starbucks Rewards (SR) members, which grew 10% year over year to 19.3 million members in the U.S with the SR program driving 47% of U.S. company-operated tender for the second straight quarter. Also in Q4, the company launched “<a href="https://www.starbucks.com/rewards" target="_blank" rel="noreferrer noopener">Stars for Everyone</a>” which removed the Stored Value Card requirement to join the SR loyalty program.

In China, Starbucks saw continued strength in the mobile platform with mobile order sales mix more than doubling in the past 12 months to 26% in Q4. The digital innovations launched in China throughout fiscal 2020 include a new WeChat Mini-program and the enhanced Starbucks Rewards program, as well as a digital partnership with Alibaba, have fueled customer engagement and strong sequential growth in active Rewards members in the market.

5. Looking ahead to fiscal 2021, the company shared guidance on what investors can expect moving forward, including:

core/list

core/separator

Barista carrying tray outside for curbside pickup

Starbucks president and ceo Kevin Johnson provided specifics on the improving business results and the company’s continued confidence in the path ahead.

Key takeaways from Starbucks Q4 FY20 earnings results

https://stories.starbucks.com/uploads/2020/10/SBX20201020-Q4FY20Earnings-Feature-1-1.jpg

Stories to inspire and nurture the human spirit

Starbucks Stories

https://stories.starbucks.com/uploads/2019/01/Photo_TBD-320x411_1-1.jpg

Starbucks Corporation

https://stories.starbucks.com/press/2020/key-takeaways-from-starbucks-q4-fy20-earnings-results/

twitter:card

As part of Starbucks quarterly earnings call, Starbucks president and ceo Kevin Johnson provided specifics on the improving business results and the company’s continued confidence in the path ahead.

twitter:description

https://stories.starbucks.com/uploads/2020/10/SBX20201020-Q4FY20Earnings-Feature-1-1-1024x498.jpg

twitter:image

twitter:title

Starbucks today announced its Q3 FY20 earnings results, providing insight into the company’s continued road to recovery from the COVID-19 pandemic. Full details on the company’s financial results, can be found <a href="https://stories.starbucks.com/press/2020/starbucks-reports-q3-fiscal-2020-results/" target="_blank" rel="noreferrer noopener">here</a>.

As part of Starbucks quarterly earnings call, Starbucks president and ceo Kevin Johnson will provide specifics on the improving business results the company is driving through COVID-19 as well as details of how Starbucks is playing offense by accelerating key strategic initiatives that further differentiate Starbucks and reinforce the long-term, sustainable growth opportunity ahead.

“We are pleased to share that the vast majority of Starbucks stores around the world have reopened and our global business is steadily recovering, demonstrating the relevance of the Starbucks brand and the trust we have built with our customers,” said Johnson. “As we continue to drive the recovery, we are also building resilience for the future by accelerating the transformation of our business in ways that will elevate the customer and partner experience and drive long-term growth. We firmly believe that we are well positioned to regain the positive business momentum we had before the pandemic began and look forward to reigniting our 'Growth at Scale' agenda.”

1. Starbucks recovery strategy is working as company sees meaningful improvements in both sales and profitability as the quarter unfolded: At the close of Q3,96% of Starbucks company-operated stores were open in the U.S. (up from 44% at the beginning of the quarter), and the company saw weekly U.S. comps steadily improve throughout the quarter. Through the quarter, the company posted all-time-high customer connection scores as customers returned, indicating the strength of the recovery across the businesses.

On the call with investors, Johnson shared, “With the vast majority of stores around the world now reopened, we saw meaningful improvements in both sales and profitability as the quarter unfolded. Additionally, customer affinity for Starbucks is very strong as demonstrated by improvements in our customer connection scores, growth in customer loyalty, and market share gains.&nbsp; While we anticipate these improvements to continue, our balance sheet and the strategic actions we have taken have positioned Starbucks to weather a more protracted disruption in global economic activity.”

2. Company stays ahead of evolving customer behaviors with flexible store and digital experiences: Today, customers are seeking safe, familiar, and convenient experiences in many aspects of their lives—and in that regard, Starbucks digital assets have proven to be a competitive advantage. Mobile Order and Pay reached a record 22% of transactions in Q3, thanks in part to the contactless approach in stores. Delivery usage tripled in Q3 from the prior quarter and, Starbucks has begun rolling out curbside pickup with positive early results. Further, with plans for 700-1,000 Curbside locations and 50 new Starbucks PickUp locations, the company is well positioned to drive further recovery by increasing throughput.

Johnson further noted, “In response to clear shifts in consumer behavior and preferences, we are now accelerating strategic initiatives for the future and positioning Starbucks for continued long-term growth.&nbsp; We have moved aggressively to advance our evolution of the store base to accommodate trends that we have long seen emerging in our business that were only exacerbated by COVID-19.

3. Starbucks sees growing customer loyalty and readies to enhance the program this Fall: In Q3, the Starbucks Rewards™ loyalty program as a percentage of tender rose four percentage points from a year ago to 46% - above the pre-COVID trend – with year-over-year sales growth from Starbucks Rewards customers turning positive in early July. Earlier this month, the company <a href="https://stories.starbucks.com/stories/2020/starbucks-to-offer-rewards-members-more-ways-to-pay-and-earn-stars/">announced plans to build on this momentum in the Fall</a>, when it introduces a new, pay-as-you-go option for Starbucks Rewards members in the U.S. and Canada.

To investors, Johnson offered, “In every industry, there are periods of disruption that create great opportunity for those businesses that adapt to the disruption, invest in relevant ways, and strengthen their differentiation and competitive advantage. Those businesses that fail to evolve, typically fall behind. Given the strength of our brand, our advanced digital capabilities and our strong balance sheet, I believe this is one of those rare opportunities to move aggressively and further differentiate Starbucks from our competition.”

4. Demand for Starbucks at-home coffee soars: In a quarter where at-home coffee consumption has soared, Starbucks Channel Development business has gained market share as customers adjust to their at-home routines. Through the Global Coffee Alliance with Nestlé, combined with the company’s ready-to-drink partners Pepsico and Tingyi, Starbucks has extended the ability to meet customers where they are.

“This has been a quarter where demand for at-home coffee has soared and our Channel Development business has demonstrated tremendous resilience and gained market share as customers adjust to their at-home routines,” Johnson said.

core/button

Starbucks today announced its Q3 FY20 earnings results, providing insight into the company’s continued road to recovery from the COVID-19 pandemic.

Starbucks provides financial report for Q3 Fiscal Year 2020 results

https://stories.starbucks.com/uploads/2020/07/SBX20200728-Q3EarningsBrief-Feature.jpg

Key takeaways from Starbucks Q3 FY20 earnings results

https://stories.starbucks.com/press/2020/starbucks-provides-financial-report-for-q3-fiscal-year-2020-results/

https://stories.starbucks.com/uploads/2020/07/SBX20200728-Q3EarningsBrief-Feature-1024x498.jpg

Starbucks Corporation (NASDAQ: SBUX) today reported financial results for its 13-week fiscal second quarter ended March 29, 2020.&nbsp;

As part of the earnings report, the company shared it continues to focus on three key principles as it navigates through COVID-19: prioritize the well-being of partners (employees) and customers, support health and government officials, and responsibly serve its communities.

Through this approach, the company noted it is showing steady business improvement in China, where nearly all stores have opened with modified operations. In the U.S., Starbucks is entering the “monitor and adapt” phase, where it will open many more stores under modified formats and with best-in-class safety protocols.

The Starbucks executive team will share more details on Q1 earning during a call at 2 p.m. PT. You can listen here: <a href="https://investor.starbucks.com/press-releases/financial-releases/press-release-details/2020/Starbucks-Announces-Q2-Fiscal-Year-2020-Results-Conference-Call/default.aspx">Investor Relations</a>.

For more details on full Q1 earnings, visit <a rel="noreferrer noopener" href="https://stories.starbucks.com/press/2020/starbucks-reports-q2-fiscal-2020-results/" target="_blank">here</a>.

Starbucks provides financial report for Q2 Fiscal Year 2020 results - Starbucks Stories

https://stories.starbucks.com/uploads/2020/04/SBX20200428-Earnings1-Feature.jpg

Starbucks provides financial report for Q2 Fiscal Year 2020 results

As part of the earnings report, the company shared it continues to focus on three key principles as it navigates through COVID-19.

https://stories.starbucks.com/press/2020/starbucks-provides-financial-report-for-q2-fiscal-year-2020-results/

https://stories.starbucks.com/uploads/2020/04/SBX20200428-Earnings1-Feature-1024x498.jpg

Today, Starbucks will hold its 28th Annual Meeting of Shareholders, virtually, with opening remarks from Kevin Johnson, president and chief executive officer.

As the company continues to monitor and navigate through the dynamic situation of COVID-19, Johnson will share an update on the company’s commitment to its long-term business growth strategy that is grounded in the care of its partners (employees) and customers. 

Johnson will also reflect on the company’s strong performance in fiscal 2019 and preview a vision for Starbucks rooted in caring for people and growing the business in a sustainable and responsible way.

More on Starbucks 28th Annual Meeting of Shareholders:

starbucks-blocks/story-grid

Starbucks ceo previews company's vision at the Annual Meeting of Shareholders - Starbucks Stories

https://stories.starbucks.com/uploads/2020/03/SBX20200317-AMOS-News-Brief-Featured-Image.jpg

Starbucks ceo previews company&#8217;s vision at the Annual Meeting of Shareholders

As the company continues to monitor and navigate through the dynamic situation of COVID-19, Johnson will share an update on the company’s commitment to partners and customers.

Starbucks ceo shares optimistic outlook of the company at the Annual Meeting of Shareholders

https://stories.starbucks.com/press/2020/starbucks-ceo-previews-company-vision-at-the-annual-meeting-of-shareholders/

https://stories.starbucks.com/uploads/2020/03/SBX20200317-AMOS-News-Brief-Featured-Image-1024x498.jpg

Starbucks ceo previews company’s vision at the Annual Meeting of Shareholders

Starbucks is committed to caring for the health and well-being of our partners and customers and playing a constructive role in supporting local health officials and government leaders. Read about the latest decisions being made by the company and the actions being taken in preparation for COVID-19.

Customers: Click <a href="https://stories.starbucks.com/press/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/">here for an at-a-glance look</a> at what you need to know about your local store, Starbucks partners and the community.

Partners: Click <a href="https://partner.starbucks.com/en-us/Pages/COVID-19-Partner-Care-for-U-S--Store-Partners.aspx">h</a><a href="https://departments.starbucks.com/sites/prepare/Pages/Partner-Care-and-Store-Resources-to-Help-Navigate-COVID-19.aspx">ere</a> for the latest information about your benefits.

Updated as of 9:30 a.m. April 30

Starbucks support for India’s COVID-19 response

The growing COVID-19 crisis in India is heartbreaking and devastating, and our thoughts are with the entire region, and especially our partners (employees), farmers and their families during this unprecedented time.

To support our partners in India, today we announced that The Starbucks Foundation will provide a $300,000 grant to Give2Asia’s <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgive2asia.org%2Fcovid-19-pandemic-response-india%2F&amp;data=04%7C01%7CMattie.Heider%40edelman.com%7C2e22d231d7754e30b7fb08d90a78f3ce%7Cb824bfb3918e43c2bb1cdcc1ba40a82b%7C0%7C0%7C637552336965025154%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=ebxEEqk7iAYo6ZQnY%2B54%2Bhvb2qlEdtSqyVRYAtCKAyE%3D&amp;reserved=0">India COVID-19 response fund</a> to support immediate needs related to COVID-19, such as emergency medical supplies, PPE, emergency meals and cash assistance for vulnerable families. Give2Asia is working with nonprofit organizations across the country and is allocating funding based on urgent needs in response to the quickly evolving situation.

This new grant to Give2Asia will further complement existing COVID-19 prevention work underway in partnership with Mercy Corps in India’s origin communities, which has reached more than 110,000 people in Indian tea and coffee communities since the program began last year.

We are working closely with Tata Group, our local business partner, to support Starbucks partners with comprehensive care during these difficult times. And we also remain close to Tata as they provide oxygen containers to hospitals and healthcare facilities across the country, secure vaccines and transport healthcare workers to areas with limited medical services.

Updated as of 9:00 a.m. April 19

Starbucks Support of Safe and Equitable Vaccine Distribution

As more Americans become eligible for COVID-19 vaccinations, Starbucks remains committed to continue sharing educational information about the COVID-19 vaccine and supporting our communities in providing equitable access to vaccinations. &nbsp;

Today, the company announced it will offer up to 4 hours of paid time off if partners experience vaccine-related side effects and miss a scheduled shift within 48 hours of receiving each dose of the COVID-19 vaccine*, up to two doses. (This is in addition to offering two hours of paid time off per dose for partners who choose to get the COVID-19 vaccine, up to two doses.) The company has also provided online tools for partners, as well as their friends and family, to create their vaccine plan and easily access state-by-state vaccine distribution and availability information.

In addition, the company has made several investments in innovative programs that help increase safe and equitable access to vaccines, including a $250,000 donation to help fund Team Rubicon’s mobile vaccination site pilots, as well as a total of $50,000 to local Seattle-area hospitals Swedish and UW Medicine to support their efforts to deliver vaccines directly to underserved communities.&nbsp;&nbsp;

Learn more about how Starbucks is supporting safe and equitable vaccine distribution, <a href="https://stories.starbucks.com/press/2021/starbucks-support-of-safe-and-equitable-vaccine-distribution/">here.</a>

* To help mitigate the spread of COVID-19, Starbucks is strongly encouraging partners to receive the vaccine as soon as they are eligible.

Updated as of 12:30 p.m. February 8

Starbucks&nbsp;Offers&nbsp;Vaccine Pay and Expanded COVID-19 Benefits&nbsp;for Partners&nbsp;

In continuing the company’s commitment to prioritizing partner care and safety throughout COVID-19,&nbsp;Starbucks&nbsp;announced an update on vaccine pay and expanded COVID-19 benefits&nbsp;for U.S. partners.&nbsp;

In addition, the company remains committed to&nbsp;maintaining ongoing&nbsp;safety protocols&nbsp;in every store, including mandatory facial coverings, restricted seating, increased cleaning, pre-checks, shields and guards,&nbsp;and&nbsp;<a href="https://stories.starbucks.com/press/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/" target="_blank" rel="noreferrer noopener">more</a>.&nbsp;&nbsp;

Customers can learn more about Starbucks actions to protect the health and well-being of our customers and partners (employees) and to control the spread of COVID-19 (coronavirus) in accordance with the expert guidance of the CDC and local public health authorities,&nbsp;here.&nbsp;&nbsp;

*&nbsp;To help mitigate the spread of COVID-19, Starbucks&nbsp;is&nbsp;strongly encouraging&nbsp;partners to receive the vaccine as soon as they&nbsp;are eligible.&nbsp;

Updated as of 3:25 p.m. January 18

Starbucks Joins&nbsp;the&nbsp;Washington State Vaccine Command and Coordination Center (WSVCCC)

Guided by the principles the company established at the beginning of COVID-19, today, Starbucks joined the Washington State Vaccine Command and Coordination Center (WSVCCC), a new statewide public-private partnership to boost vaccine distribution efforts established by Washington State Governor Jay Inslee and the Washington Department of Health.

With the announcement of this Command Center, the Governor is bringing top public and private resources and capabilities together in a concerted effort to optimize an accelerated, safe and equitable vaccination process across our home state. Starbucks will contribute expertise in operational efficiency, scalable modeling and human-centered design to Washington State’s vaccine distribution efforts.

Many partners (employees) from across&nbsp;Operations Services, Labor &amp; Deployment, Analytics &amp; Insights, Store Development, Food Safety &amp; Regulatory and the Tryer Center are already working to&nbsp;optimize vaccination sites with design principles and solutions focused on efficiency to thruput – all centered in the patient experience.

“This is an opportunity to serve others and have impact on a significant humanitarian effort,” said Kevin Johnson, Starbucks president and ceo. “Governor Inslee has convened some of the best public and private resources and capabilities to engage in a concerted&nbsp;effort to optimize and accelerate the vaccination process across our home state. We are proud to contribute&nbsp;in every way we can to help operationalize and scale equitable access to the vaccine.” 

Learn more about the WSVCCC, <a href="https://medium.com/wagovernor/inslee-announces-state-plan-for-widespread-vaccine-distribution-and-administration-62196dcf5ecf">here</a>.

Read more about the work happening at Starbucks <a href="https://stories.starbucks.com/stories/2021/offering-to-serve-starbucks-joins-effort-to-help-speed-covid-19-vaccination-delivery/">Tryer Center</a>.

Updated as of 12:45 p.m. January 5

Starbucks gives 2.2M cups of free coffee to front-line responders in December

In response to the recent rise in COVID-19 cases and to recognize the significant efforts of the front-line responder and health care community, Starbucks gave away more than 2.2 million cups of free tall brewed coffee &nbsp;to front-line responders throughout the month of December to show appreciation for those keeping our communities safe during COVID-19.

“It has been an extraordinarily difficult year, especially for the front-line responders who are serving our communities,” said Virginia Tenpenny, Starbucks vice president, Global Social Impact. “We wanted to show our deep gratitude for those who support and protect us every day with a small gesture of kindness and a cup of coffee.”

To further support the front-line responder community, the company also donated $100,000 to National Alliance on Mental Illness (NAMI) to support virtual mental health resources for front-line responders and will surprise up to 40,000 front-line responders with care packages in the coming months in partnership with Operation Gratitude.

Starbucks customers now have the opportunity to support the front-line responder community as well. For each <a href="https://www.starbucks.com/gift/category/recognition">Starbucks eGift</a> activated from the Recognition category between January 8, 2021 and January 11, 2021, Starbucks will donate $5.00 to the National Alliance on Mental Illness to support the mental wellness of COVID-19 front-line responders (eGift cards include: Take Care, You're Amazing, You're My Hero, Your Hard Work is Noticed, and Thanks for Giving Your All). You can learn more about NAMI’s initiative to support the mental wellness of front-line responders at nami.org/frontlinewellness.

“During this collective crisis, we must do all we can to support each other, especially those on the front lines of the pandemic,” said NAMI CEO Daniel H. Gillison Jr. “We are grateful that Starbucks is fostering a community of support and finding ways to get more people involved. Even small gestures like giving an eGift card are acts of kindness that can provide a bright moment in an unprecedented situation.&nbsp;And we’re proud to partner with Starbucks to offer the “Take Care” card which includes mental health resources from our Frontline Wellness initiative so that frontline professionals can access the assistance they need and that no one feels alone in their struggle.”

Starbucks COVID-19 response to date:

Starbucks Playbook for Navigating COVID-19

Starbucks continues to use three simple principles to guide our decisions as we navigate COVID-19 – prioritizing the health and well-being of our partners (employees) and customers; playing a constructive role in supporting health and government officials as they work to mitigate the spread of this virus; and showing up in a positive and responsible way to serve our communities.

We will continue to make proactive decisions that are grounded in transparency and science. Store partners are equipped with the tools and resources they need to adjust their stores operations and procedures as needed as we all navigate this dynamic situation. We continue to closely monitor guidance from local and national health authorities and will update our store procedures to adhere to the most effective health and safety standards.

To find a store that is open near you, visit the<a href="https://www.starbucks.com/store-locator"> store locator on Starbucks.com</a> or the<a href="https://www.starbucks.com/coffeehouse/mobile-apps"> Starbucks app</a> for locations and hours. For more information visit Starbucks COVID-19 “<a href="https://stories.starbucks.com/press/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/">At a glance</a>” page.

Updated as of 10:20 a.m. July 17

Starbucks ceo discusses the company’s playbook for navigating COVID-19

On Thursday, July 16, Starbucks president and ceo Kevin Johnson joined the National Retail Federation to discuss Starbucks response to the pandemic and the ongoing evolution of the Third Place. Topics covered include:

core/embed

Protecting Partners and Customers – An Update on Facial Coverings

In its continued effort in prioritizing the health and well-being of partners (employees) and customers, Starbucks today announced that beginning on July 15, it will be requiring customers to wear facial coverings while visiting all company-owned café locations in the US.

At select locations where a local government mandate is not in place, customers that may not be wearing a facial covering will have various options to order their Starbucks, including ordering at the drive-thru, curbside pickup through the Starbucks app or placing an order for delivery through Starbucks Delivers.

The company is committed to playing a constructive role in supporting health and government officials as they work to mitigate the spread of COVID-19.&nbsp;

For information on additional safety measures and what customers can expect click <a href="https://stories.starbucks.com/press/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/">here for an at-a-glance</a> guide for customers.

Updated as of 5:35 a.m. June 10

Restore and Build Resilience: Elevating the Customer and Partner Experience

Today, in a letter to stakeholders, Starbucks president and ceo Kevin Johnson and Starbucks chief financial officer Pat Grismer shared more specifics in how the company is accelerating the transformation of the customer and partner experience. With approximately 80% of Starbucks transactions in U.S. company-operated stores “on-the-go” occasions, the Starbucks leadership team has reexamined the U.S. store footprint with a vision to evolve the Starbucks retail presence over time through targeted store renovations, relocations and new stores and creating a new, elevated experience for partners and customers.

“We have a clear vision for our “Bridge to the Future,” and we are accelerating our plans to transform our store portfolio, elevate the customer experience for this new era, and drive long-term growth. As we navigate the global pandemic, we strive for transparency with all stakeholders, and today we share more specifics on the business recovery, new store growth and the overall strength of our financial position.”

Full letter from Kevin Johnson and Pat Grismer

Updated as of 5:30 a.m. May 21

Building a Bridge to Our Future

Today, in a letter to partners (employees), Starbucks president and ceo Kevin Johnson shared details on how the company is adapting to a new COVID-19 economy while building a bridge to the future at Starbucks.

“This much I know is true: connection and community are fundamental to humanity. As we gradually come out of isolation, people will continue to crave connection and crave a sense of community,” said Johnson. “So that is our job now: to build a bridge to a future that – yes – will look different, but that stays true to Starbucks mission and values. We will build it together, and it will carry us all to a better tomorrow for Starbucks and the communities we serve.”

Well on its way in reopening stores and working to recover its business, Starbucks <a href="https://stories.starbucks.com/press/2020/starbucks-welcomes-customers-with-new-summer-inspired-menu/">today introduced&nbsp;a summer-inspired menu</a> and began a multi-faceted advertising campaign designed to help customers find a store near them, check store hours, order ahead and use contactless payment. The company continues to expect more than 90 percent of U.S. company-operated stores to be open by early June, under modified operations and hours.

Updated as of 1:05 p.m. May 4

The Third Place: Needed Now More than Ever

As Starbucks partners return to their stores this week and begin the process of re-opening responsibly, Starbucks ceo Kevin Johnson shared a letter detailing the various experiences customers can expect under modified operations, including heightened safety protocols.

Johnson also shared specifics around how the company will continue to provide a “third place” for customers, needed now more than ever.

“In fact, we think of the third place as a mindset — a feeling of comfort that uplifts customers everywhere, and in every way, they experience Starbucks,” Johnson said. “And the third place has never been more relevant than now, as communities seek to reconnect and heal.”

By May 9, Starbucks partners will have responsibly reopened more than 85 percent of company-operated stores across the U.S. The company expects more than 90 percent of stores to be open by early June, under modified operations and hours.

Updated as of 6:35 a.m. April 29

More stores to welcome customers – here’s what to expect

Over the next days and weeks, when it is considered safe to do so, and in cooperation with local health authorities and local governments, more Starbucks stores will be ready to serve customers in a range of ways. This will be determined on a store-by-store basis as Starbucks continues to prioritize the health and wellbeing of customers and partners (employees). 

Customers will be able to order and pay ahead of time using the Starbucks App and pick up their order at the door or in the drive-thru. At select locations where social distancing can be implemented, stores will offer "grab and go," so customers can place an order in the cafe and then take it to go. Drive-thrus remain open to serve customers and additional delivery locations are now available through <a href="https://delivery.starbucks.com/">Starbucks Delivers</a> via Uber Eats. To find a store near you, visit the&nbsp;<a href="https://www.starbucks.com/store-locator">store locator on Starbucks.com</a>&nbsp;or the&nbsp;<a href="https://www.starbucks.com/coffeehouse/mobile-apps">Starbucks App</a>&nbsp;for locations and hours.

Updated as of 12:00 p.m. April 16

Starbucks Joins in the Efforts to Support Food Banks in the U.S. and Canada 

Building on its commitment to support the communities we serve, today Starbucks announced additional efforts to support food banks in the U.S. and Canada as they struggle to meet the increased demand, shortages in food donations and logistical complexities related to their operations.&nbsp; &nbsp;

Starbucks has launched a campaign to raise awareness amongst its customers about the growing food crisis and encouraging customers who are able to donate to give to&nbsp;<a href="http://feedingamerica.org/Starbucks-covid">Feeding America</a>. Starbucks is also working across various organizations in the U.S. and Canada to provide unsold or excess food and drinks to local food banks. Since closing its cafes in mid-March, Starbucks donated more than 700,000* meals, 62,000 gallons of milk, and 1 million cans of Teavana Craft Iced Teas throughout the U.S. and Canada.&nbsp;

Navigating through COVID-19 - Starbucks Stories

https://stories.starbucks.com/uploads/2019/07/SBX20190725-Earnings-Q3-Featured-Image.jpg

Read about the latest decisions being made by the Starbucks and the actions being taken in preparation for COVID-19.

https://stories.starbucks.com/press/2020/navigating-through-covid-19/

https://stories.starbucks.com/uploads/2019/07/SBX20190725-Earnings-Q3-Featured-Image-1024x498.jpg

Navigating through COVID-19

Starbucks Corporation (NASDAQ: SBUX) today reported financial results for its 13-week fiscal first quarter ended December 29, 2019.

Starbucks delivered a strong start to fiscal 2020, fueled by a healthy balance of comp sales growth and new store development, continued expansion of the Global Coffee Alliance and significant margin expansion.

Q1 Fiscal 2020 Highlights include:

The Starbucks executive team will share more details on Q1 earning during a call at 2pm PT. You can listen here: <a href="https://78449.themediaframe.com/dataconf/productusers/sbux/mediaframe/33692/indexl.html">Investor Relations</a>.

For more details on full Q1 earnings, visit: 

Starbucks announces record Q1 results - Starbucks Stories

https://stories.starbucks.com/uploads/2020/01/SBX2020128-Q1FY20-Earnings-feauture.jpg

Starbucks delivered a strong start to fiscal 2020, fueled by a healthy balance of comp sales growth and new store development, continued expansion of the Global Coffee Alliance.

https://stories.starbucks.com/press/2020/starbucks-announces-record-q1-results/

https://stories.starbucks.com/uploads/2020/01/SBX2020128-Q1FY20-Earnings-feauture-1024x498.jpg

Starbucks announces record Q1 results

Starbucks today announced the appointment of three new members to its Board of Directors:

starbucks-blocks/pull-quote-image

The addition of Ritch, Andy and Isabel expands the Starbucks board to 13. They join an existing group of world-class, values-based leaders: Myron E. Ullman III, Mellody Hobson, Roz Brewer, Mary Dillon, Kevin Johnson, Jorgen Vig Knudstorp, Satya Nadella, Joshua Cooper Ramo, Clara Shih, and Javier Teruel. 

“Their expertise across global technology, retail and customer experience at scale will accelerate our drive to innovate in a way that’s relevant to our customers and inspiring to our partners,” said Kevin Johnson, Starbucks president and chief executive officer.

For more details on the news, visit <a href="https://stories.starbucks.com/press/2019/starbucks-announces-three-new-appointments-to-board-of-directors/">here</a>.

Apple, Domino’s and Nike executives join Starbucks Board of Directors - Starbucks Stories

https://stories.starbucks.com/uploads/2019/01/Starbucks_Logo_low-res.jpg

Apple, Domino’s and Nike executives join Starbucks Board of Directors

Starbucks today announced the appointment of three new members to its Board of Directors.

https://stories.starbucks.com/uploads/2019/01/Starbucks-Logo-City-horizontal-lowres.jpg

https://stories.starbucks.com/press/2019/apple-dominos-and-nike-executives-join-starbucks-board-of-directors/

https://stories.starbucks.com/uploads/2019/01/Starbucks-Logo-City-horizontal-lowres-1024x636.jpg

Starbucks and Nestlé today announced a new premium coffee experience for Chinese consumers with the introduction of Starbucks At Home and “We Proudly Serve Starbucks® Coffee” integrated business solutions in Foodservice channels.

This is the first launch in China since the two companies formally joined forces in August 2018 to create the global coffee alliance.

The nationwide rollout consists of a new range of 21 products, including whole bean and roast and ground packaged coffees, as well as the first-ever Starbucks capsules jointly developed since the two companies formed the <a href="https://stories.starbucks.com/press/2018/starbucks-and-nestle-form-global-coffee-alliance/">Global Coffee Alliance in 2018</a>.

“For 20 years, we’ve pioneered the Starbucks Experience for customers in China, and today through our alliance with Nestlé, we’re unlocking new premium coffee experiences to better suit our customers’ daily lives outside of our Starbucks retail stores,” said Belinda Wong, chairman and ceo, Starbucks China. “This is only the beginning —&nbsp;the addressable market for coffee in China is rapidly growing and we’ll continue to expand our reach and innovate to deliver signature Starbucks coffees on Nestlé’s proprietary systems and platforms to expand our customer reach for new occasions.”

The alliance is part Starbucks and Nestlé’s strategic partnership to expand the global reach of Starbucks brands in Consumer Packaged Goods (CPG) and Foodservice segments. Since then, the alliance continues to roll out at an accelerated pace. &nbsp;

Building on Nestlé’s single serve capsule systems, including Nespresso and Nescafé Dolce Gusto, Starbucks At Home introduces Starbucks espresso capsules in signature flavors such as Caramel Macchiato and Cappuccino, allowing Chinese consumers to enjoy their favorite Starbucks coffee at home. Each capsule combines the high-quality, 100% arabica Starbucks® coffee that customers know and love with the premium at-home coffee experience of Nespresso.

core/image

https://stories.starbucks.com/uploads/2019/08/Starbucks-Capsules.jpg

core/file

Starbucks and Nestlé share a commitment to sustainability. The coffee is made with high-quality arabica coffee, ethically sourced, adhering to <a href="https://www.starbucks.com/responsibility/sourcing/coffee">Starbucks C.A.F.E. Practices</a>.

Entering New Channels – E-commerce, Foodservice

The full range of Starbucks at Home products will be widely available across e-commerce flagship stores on Tmall, JD.com and Suning.com, meaning Chinese consumers can enjoy making their favorite Starbucks coffee at home.

Starbucks will also start rolling out “We Proudly Serve Starbucks® Coffee”, an integrated business solution in Foodservice channels, across office and hospitality locations in tier-one Chinese cities; with the aim to gradually expand to more cities over the next five years.

The global coffee alliance reflects the shared values and goals of both companies, including a shared commitment to ethical and sustainable sourcing of coffee, and advancement of global sustainability solutions through innovation and expertise. The expansion of the alliance to China is a significant milestone for two of the world’s most recognized consumer brands, as the companies work together to elevate the customer experience across China.

Starbucks and Nestlé expand Global Coffee Alliance to China - Starbucks Stories

https://stories.starbucks.com/uploads/2019/08/SBX20190807-RTD-Sbux-and-Nestle-in-China-Featured-Image.jpg

Starbucks and Nestlé expand Global Coffee Alliance to China

The nationwide rollout consists of a new range of 21 products, including whole bean and roast and ground packaged coffees, as well as the first-ever Starbucks capsules.

Starbucks and Nestlé expand the Global Coffee Alliance to China

https://stories.starbucks.com/press/2019/starbucks-and-nestle-expand-global-coffee-alliance-to-china/

https://stories.starbucks.com/uploads/2019/08/SBX20190807-RTD-Sbux-and-Nestle-in-China-Featured-Image-1024x498.jpg

Deals with the two tech companies further positions Starbucks as the industry leader when it comes to innovative ways to both disrupt and revolutionize retail experiences beyond brick and mortar. 

Starbucks ceo Kevin Johnson discusses recent announcements with Brightloom and Uber Eats - Starbucks Stories

https://stories.starbucks.com/uploads/2019/01/Starbucks_Reserve_SODO_15.jpg

Company News

Key takeaways from Starbucks Q4 FY20 earnings results

Key takeaways from Starbucks Q3 FY20 earnings results

Starbucks provides financial report for Q2 Fiscal Year 2020 results

Starbucks ceo previews company’s vision at the Annual Meeting of Shareholders

Navigating through COVID-19

Starbucks announces record Q1 results

Apple, Domino’s and Nike executives join Starbucks Board of Directors

Starbucks and Nestlé expand Global Coffee Alliance to China

Starbucks ceo Kevin Johnson discusses recent announcements with Brightloom and Uber Eats

Starbucks Recalls Bodum Recycled Coffee Presses Due to Laceration Hazard

Photos: Highlights of Starbucks 2019 Annual Meeting

Complete coverage: Starbucks 2019 Annual Meeting of Shareholders