Letter to Customers: Changing operations as we navigate COVID-19

As the situation with COVID–19 is extremely dynamic we will continue to make proactive decisions that are grounded in care for our customers and partners (employees), based in transparency and science, while also doing our part to help stop the spread of the virus.

Over the last week, as more communities, including the federal government, have called for increased social distancing to help contain the virus we are evaluating our store operations daily. Every community’s public health needs are different, so we want to make sure we play a constructive role by taking responsible actions, guided by the CDC and other experts, to continue to do what’s right for our customers and partners. You can always find the latest information from Starbucks here and track store hours and closures via our website or the Starbucks app.

 Many of our customers have also asked how we will care for our partners. We have shared with our partners that they will never have to choose between working or taking care of themselves. For details on the comprehensive support and resources we are providing please visit here.

Starbucks® Rewards

For our Starbucks Rewards members we recognize that the current environment may limit your ability to redeem your Stars. Therefore, we will delay the expiration of all Stars scheduled to expire between now and June 1, 2020. For more information about changes to the Starbucks Rewards program please continue to visit our website.

These are truly uncharted times and we’re learning right alongside you as we navigate COVID–19 together. We are proud of the swift decisions we are making, and we will always do what’s best for our customers and partners.

As the situation continues to evolve, we may make some more changes, but through it all we will lead through the lens of Our Mission and Values which is to inspire and nurture the human spirit — one person, one cup and one neighborhood at a time.

Thank you for your continued loyalty and support.

Warm regards,
Your friends at Starbucks