At Starbucks, we stand for being people positive, planet positive and profit positive, living our Mission and Values while working together as partners to build a different kind of company.

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Today, Starbucks published its 19th annual Global Social Impact Report. The report serves as transparent acknowledgement of the company’s social impact efforts in fiscal year 2019, and focuses on three areas: leading in sustainability, creating meaningful opportunities, and strengthening our communities.

Learn more about what we have achieved to date, where we’re falling short, and what is still to come.

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Starbucks publishes 2019 Global Social Impact Report - Starbucks Stories EMEA

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Starbucks Stories EMEA

Starbucks publishes 2019 Global Social Impact Report

The report serves as transparent acknowledgement of the company’s social impact efforts in fiscal year 2019, and focuses on three areas.

https://stories.starbucks.com/emea/stories/2020/starbucks-publishes-2019-global-social-impact-report/

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Expanding on our <a href="https://stories.starbucks.com/stories/2020/starbucks-sustainability-timeline/">history in sustainability</a> and progress in building a more sustainable <a href="https://stories.starbucks.com/stories/2019/building-a-sustainable-future-for-coffee-together/">future for coffee</a>, we announced in January of 2020 a multi-decade aspiration to be a <a href="https://stories.starbucks.com/stories/2020/starbucks-announces-multi-decade-aspiration-to-become-resource-positive/">resource-positive company</a>,&nbsp;giving more than it takes from the planet. The announcement included science-based preliminary <a href="https://stories.starbucks.com/stories/2020/infographic-starbucks-sustainability-commitment/">target reductions</a> of carbon, water and waste&nbsp;by 2030. Informed by an <a href="https://stories.starbucks.com/uploads/2020/01/Starbucks-Environmental-Baseline-Report.pdf">environmental baseline report</a> it&nbsp;outlined five strategies to move forward, such as shifting away from single-use to reusable packaging, and finding better ways to manage our waste. We’ll share new commitments in the spring of 2021 as we celebrate Starbucks 50th anniversary.

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Goal: 100% ethically sourced coffee For the fifth year in a row in FY19, more than 99% of our coffee was verified as ethically sourced under <a href="https://stories.starbucks.com/press/2020/cafe-practices-starbucks-approach-to-ethically-sourcing-coffee/">C.A.F.E. Practices</a>. Although we are constantly striving for 100%, the last 1% is where some of our most important work happens, bringing on new farmers and cooperatives to help ensure the long-term future of coffee. We continue to work as part of the <a href="https://www.sustaincoffee.org/" target="_blank" rel="noreferrer noopener">Sustainable Coffee Challenge</a> to make coffee the world’s first sustainable agricultural product and improve the lives of at least one million people in coffee communities around the world.

Goal: Provide <a href="https://stories.starbucks.com/press/2017/starbucks-100million-coffee-trees/">100 million coffee trees</a> to farmers by 2025 Starbucks has donated coffee trees over the past four years to farmers in Mexico, Guatemala and El Salvador. These climate-resilient trees replace ones that are declining in productivity due to age and disease, such as coffee leaf rust, and help improve the quality and yields of their harvests. As of June 2020, the next 10 million are being distributed, with close monitoring of potential complications related to COVID-19.

Goal: 100% ethically sourced tea We continue to work toward our goal of 100% ethically sourced tea, making significant progress from 95% in FY18 to 99% in FY19 by sourcing tea from farms that have been certified through Rainforest Alliance, UTZ, or Fair Trade. *As purchased by Starbucks global tea sourcing team.

Goal: Train 200,000 farmers by the end of 2020 Our Global Agronomy Center and Farmer Support Center at <a href="https://stories.starbucks.com/stories/2020/this-earth-day-meet-some-of-the-people-working-to-make-coffee-sustainable/">Hacienda Alsacia</a> in Costa Rica and our eight other Farmer Support Centers around the world provide open-source training and other resources to coffee farmers. In FY19 alone, we trained nearly 88,000 farmers.

$46 million invested in farmer loans; $20 million in FY19 emergency relief funds

Goal: Invest $50 million in farmer loans by the end of 2020 As of June 2020, we have invested more than $49 million in the Starbucks <a href="https://stories.starbucks.com/stories/2015/starbucks-more-than-doubles-global-farmer-loan-commitment/">Global Farmer Fund</a> to support farmers. This comes in addition to relief funds, such as the $20 million we dispersed in FY19 to many of our smallholder farmers in Central America who experienced the effects of low global coffee prices.

Goal: Empower at least 250,000 women and families in coffee, tea and cocoa growing communities globally by 2025 Through 18 grants totaling more than $5 million since 2018, The Starbucks Foundation is <a href="https://stories.starbucks.com/stories/2019/the-starbucks-foundations-origin-grants-to-empower-women-and-girls/">supporting women and families</a> in coffee- and tea-growing communities across Africa, Asia and Latin America in many ways, including leadership skills, income-generating activities and healthier homes.

12 major cities recycling Starbucks cups; trialing of new cup technologies

Goal: Double the recyclability of our cups from 2016-2022; develop 100% compostable and recyclable hot cups by 2022 In 2016, 24% of Starbucks stores in the U.S. and Canada accepted our hot cups for recycling; in 2019, this number increased to 25%. Work accelerated in 2019, as the NextGen Consortium, of which Starbucks is a co-founder, identified 12 winning <a href="https://stories.starbucks.com/press/2019/closed-loop-partners-announces-12-winners-of-the-nextgen-cup-challenge/">cup technologies</a> of the NextGen Cup Challenge. In-store <a href="https://stories.starbucks.com/stories/2020/starbucks-trials-a-nextgen-cup-solution/">market testing began</a> in the spring of 2020 with a cup that is industrially compostable as well as recyclable in markets that accept hot cups. We continue to research and test cup liner solutions that will make our cup easier to recycle and compost, while also working with the Consortium to improve recycling and composting infrastructure. In Europe, Starbucks launched a £1 million <a href="https://stories.starbucks.com/emea/stories/2019/uk-cup-fund-boosts-recycling-by-35-million-paper-cups-per-year/">Cup Fund</a>&nbsp;supporting ambitious recycling projects in conjunction with the environmental charity Hubbub.&nbsp;

Starbucks cups currently are accepted for recycling in Amsterdam; Boston; Chattanooga; Dallas; Denver; London; Louisville; New York; San Francisco; Seattle; Vancouver; Washington, DC; and many smaller cities.

Goal: 20% recycled content in our hot cups by 2022 Starbucks hot cups currently contain 10% post-consumer fiber (PCF), and we are working to double the recycled content to 20% as well as reduce the environmental impacts of sourcing virgin wood paper fiber we source.

2.8% reusability rate in measured markets

Goal: Double the use of reusable cups from 2016-2022 In 2019 we implemented new ways to track reusable cup usage, and we tracked a 2.8% reusability rate in company-operated stores in the U.S., Canada, Japan, and EMEA. This meant that customers received a discount for bringing their own cup or used a ceramic mug offered in store, saving more than 105 million disposable cups. China is not yet included in this metric, with a tracking program now in development there. In Europe, Starbucks conducted the first ever&nbsp;<a href="https://stories.starbucks.com/press/2019/starbucks-uk-launches-first-ever-airport-reusable-cup-trial-at-gatwick-airport-in-london/">airport reusable cup trial</a>&nbsp;at London’s Gatwick Airport.&nbsp;

We continue to conduct research and evolve our strategy to encourage customer adoption of reusables.

Continued rollout of strawless lids and sustainable material straws

Goal: Eliminate single-use plastic straws globally by the end of 2020 In 2019 Starbucks continued the expansion of <a href="https://stories.starbucks.com/stories/2019/say-hello-to-the-lid-that-will-replace-a-billion-straws-a-year/">lightweight strawless lids</a> for cold beverages, as well as rollout of alternative material straws. By the end of calendar year 2020, we anticipate that all company-owned stores and the majority of licensees will have eliminated single-use plastic straws. However, regulatory and manufacturing challenges in light of COVID-19 threaten the ability to fully roll out a new sustainable material straw in the U.S. and Canada by the end of 2020, with a new anticipated goal date of spring 2021. Starbucks will continue to provide straws to customers who <a href="https://stories.starbucks.com/stories/2018/follow-up-to-starbucks-sustainability-news/">need or request them</a> in our stores.

741 stores globally that reflect the Greener Stores framework

Goal: Build and operate 10,000 greener stores globally by 2025 Starbucks has built more than 1,600 LEED®-certified stores around the world, and in early FY20, the <a href="https://stories.starbucks.com/asia/stories/2019/starbucks-reserve-roastery-shanghai-celebrates-leed-platinum-achievement/">Shanghai Roastery</a>&nbsp;set a new benchmark in green retail as the first in mainland China’s food retail industry to be certified LEED Platinum. Now in partnership with the World Wildlife Fund and in collaboration with other nongovernmental organizations, we’re going beyond LEED, expanding the scope and breadth of our greener stores commitment with an open-source <a href="https://stories.starbucks.com/press/2018/starbucks-announces-global-greener-stores-commitment/">Greener Stores framework</a> for design, construction and operation.

Goal: Empower 10,000 partners to be sustainability champions by the end of 2020 In FY19, we surpassed our goal and as of April 2020 have more than 26,000 Starbucks partners enrolled in the Greener Apron sustainability training program through <a href="https://www.starbucksglobalacademy.com/greener-apron" target="_blank" rel="noreferrer noopener">Starbucks Global Academy</a>.

72% of global operations powered by renewable energy

Goal: Invest in 100% renewable energy to power global operations globally by the end of 2020 Starbucks purchases enough renewable energy to power 100% of its company-operated stores in the U.S., Canada and the UK. Worldwide in FY19, 72% of Starbucks operations were powered by renewables. This is down from 77% in FY18, driven in part by&nbsp;a transition away from company-owned renewable energy-powered markets in EMEA, as well as an increase in stores in markets where Starbucks is still building a path toward renewable energy, such as China and Japan.

As we work to buy more renewable energy, we also continue to invest in solar and wind farms, with 2019 highlights being investments in a large&nbsp;<a href="https://stories.starbucks.com/stories/2018/solar-and-wind-power-fuel-starbucks-store/">wind farm</a>&nbsp;in Illinois and&nbsp;<a href="https://stories.starbucks.com/press/2019/starbucks-and-cypress-creek-solar-farms-team-up-to-power-360-stores-in-texas/">solar farms</a>&nbsp;in Texas.

2019 Report: Leading in Sustainability - Starbucks Stories EMEA

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Starbucks 2019 Global Social Impact Report: Leading in Sustainability goals and progress.

https://stories.starbucks.com/emea/stories/2020/2019-report-leading-in-sustainability/

2019 Report: Leading in Sustainability

At Starbucks we take actions to strengthen our communities by listening, supporting, investing and uplifting in meaningful ways – whether that’s the neighborhoods that host our stores, or the regions that grow our coffee. In late FY19 at Starbucks <a href="https://stories.starbucks.com/stories/2019/12000-starbucks-partners-gather-in-chicago-for-transformative-leadership-experience/">Leadership Experience</a>, we rolled out new resources and tools to empower 12,000 store leaders in the U.S. and Canada to serve their communities in ways that align to Starbucks global social impact priorities and are also locally relevant. We’ve seen success from this especially during the COVID-19 pandemic, with examples tracked <a href="https://stories.starbucks.com/stories/community/">here</a>.

Goal: Open Community Stores in 15 diverse, low to medium income urban communities in the U.S. by the end of 2020 We’ve invested globally in 16 Community Stores, 14 in the U.S., one in South Korea, and one in Thailand, which provide extra services and resources specific to their communities. In the U.S. in FY19, new stores opened in Dallas, Birmingham, Ala. and Jonesboro, Ga., with an expanded commitment in early 2020 to <a href="https://stories.starbucks.com/press/2020/starbucks-expands-commitment-in-underserved-communities-across-the-us/">operate 100 of them</a> by 2025.

Our <a href="https://stories.starbucks.com/stories/2019/starbucks-military-commitment/">Military Family Stores</a> create a welcoming space to bring active duty military and their spouses together with their communities.

Our <a href="https://stories.starbucks.com/stories/2018/all-signs-point-to-washington-dc/">Signing Stores</a> are designed to provide employment opportunities for deaf and hard of hearing people and drive greater connection within that community.

1,500+ Coffee with a Cop events in Starbucks stores since 2017

Goal: Promote dialogue, empathy and stronger neighborhoods through by building relationships with law enforcement and first responders Building trusted relationships with law enforcement is an important part of sustaining a welcoming and safe environment in its stores. Starbucks has continued to build relationships and trust with law enforcement through alliances with national organizations as well as interactive <a href="https://stories.starbucks.com/stories/coffee-with-a-cop/">Coffee with a Cop</a> events.

Over 20 million meals donated in the U.S., with ~60% of eligible stores participating

Goal: Rescue 100% of food available to donate in all U.S. company-operated stores Starbucks FoodShare program in the U.S., which launched in 2016 in partnership with Feeding America, packages eligible unsold food and provides meals to food banks and mobile pantries. As of June 2020, we’ve now donated more than 25 million meals, with recent spikes as <a href="https://stories.starbucks.com/stories/2020/as-food-bank-need-spikes-starbucks-and-feeding-america-fight-hunger-together/">food bank needs</a> increase. We continue to learn from the many logistical challenges of ongoing perishable food delivery as we increase the scale of this program.

Internationally, similar programs exist in several markets, including a FoodShare launch in Canada in FY19 and food waste programs in 13 countries across EMEA.

Goal: Test an innovative community service model After a successful test in FY19, we expanded <a href="https://stories.starbucks.com/press/2019/the-starbucks-foundation-and-points-of-light-expand-innovative-service-model-in-20-cities-across-the-united-states/">The Starbucks Foundation Service Fellows</a> program, in which 100 Starbucks hourly store partners in 20 cities work 20 hours in their store each week while spending another 20 hours with a local nonprofit. The program is catalytic in communities that need support and provides an opportunity for Starbucks partners to build local nonprofit capacity and further serve their communities.

Goal: Strengthen local communities The Starbucks Foundation provided nearly $16 million in grants in FY19, including:

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Internationally, The Starbucks Foundation invested in programs that promote opportunity, from refugee employment programs in Europe to youth-focused grants in partnership with the Alsea Foundation across multiple Latin American markets.

In the U.S., The Starbucks Foundation has a partnership with the American Red Cross supporting disaster preparedness, response and recovery in the U.S. Responses in FY19 included those to Hurricane Dorian and mass shootings in El Paso and Dayton.&nbsp;

The Starbucks Foundation’s&nbsp;<a href="https://stories.starbucks.com/press/2020/starbucks-expands-commitment-in-underserved-communities-across-the-us/">Neighborhood Grants</a>&nbsp;help build sustained local impact and inspire increased partner volunteerism with nonprofit organizations that work in our communities. This program was launched in FY19, inviting hundreds of store managers to nominate local nonprofit organizations that are meaningful in their communities. Similarly, The Starbucks Foundation awarded Greener Apron grants to multiple environmental organizations submitted by Greener Apron-certified partners.

The Starbucks Foundation’s&nbsp;<a href="https://stories.starbucks.com/press/2019/the-starbucks-foundation-2019-opportunity-for-all-grants/">Opportunity for All Grants</a>&nbsp;help support organizations creating pathways to lifelong opportunity and programs, which create job and training opportunities for people who may face barriers.

The Starbucks Foundation celebrated the holiday season by matching customer donations to eight nonprofit partners through the <a href="https://stories.starbucks.com/press/2018/starbucks-foundation-celebrates-holiday-season-by-matching-donations/">Match the Magic</a> campaign.

2019 Report: Strengthening Our Communities - Starbucks Stories EMEA

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2019 Report: Strengthening Our Communities

Starbucks 2019 Global Social Impact Report: Strengthening Our Communities goals and progress.

https://stories.starbucks.com/emea/stories/2020/2019-report-strengthening-our-communities/

Since our founding, Starbucks has a long legacy of putting our partners first and creating a culture where everyone is welcome. In 2019, we published a <a href="https://stories.starbucks.com/uploads/2019/01/Covington-Report-to-Starbucks-Jan-23-2019.pdf">Civil Rights Assessment</a> in which Covington &amp; Burling LLP evaluated our ongoing efforts related to diversity, equity and inclusion and how they support our mission and values. We <a href="https://stories.starbucks.com/press/2020/an-update-on-starbucks-civil-rights-assessment/">continue to track</a> annually against this assessment, reviewing its recommendations as we plan. Our equity and inclusion activity is updated regularly <a href="https://stories.starbucks.com/press/2019/starbucks-equity-and-inclusion-timeline/">here</a>.

Among partners, our approach is to create meaningful opportunities by investing in their health, well-being, and overall success, all while working to advance a culture of equity and inclusion. This means ensuring that leadership demonstrates commitment and accountability to inclusion and diversity. It means building collective understanding among all partners, and cultivating a more inclusive workplace, where partners feel valued and a sense of belonging. It means building and sustaining a highly engaged, high-performing, and diverse workforce at all levels. And it means ensuring equal opportunity, pay equity, and proactive workplace resolutions.

3,200+ diplomas with 14,000+ participants

Goal: Graduate 25,000 Starbucks partners from Arizona State University (ASU) by the end of 2025 Starbucks College Achievement Plan is helping partners complete their education through Arizona State University (ASU) online. We are proud to continue to lead in this area, providing 100% tuition reimbursement to partners that work an average of 20 hours a week or more. As of June 2020, more than <a href="https://stories.starbucks.com/stories/2020/starbucks-celebrates-our-college-graduates/">4,500 partners</a> have earned first-time bachelor’s degrees since the program was announced in 2014.

We also continue to expand the <a href="https://www.starbucksglobalacademy.com/#/default">Starbucks Global Academy</a>, a globally accessible platform created in partnership with ASU for Starbucks partners as well as customers, community members, and learners around the world that delivers world-class learning content and eliminates barriers to high quality education.

New U.S. and Canada mental health initiative and family support benefits

Goal: Continued leadership in innovative, relevant benefits for full- and part-time retail employees Starbucks continues to pioneer <a href="https://stories.starbucks.com/uploads/2020/03/Infographic-Starbucks-Benefits-March-2020.pdf">innovative benefits</a> for our full- and part-time partners in the U.S., and internationally, we continue to customize our compensation packages to remain competitive and responsive to partner feedback.

The new <a href="https://stories.starbucks.com/stories/2020/starbucks-commitment-to-partners-mental-health/">mental health initiative</a> announced to U.S. and Canadian partners in FY19, with further rollout in early FY20, includes efforts to break the stigma around mental health needs, connect partners to quality care that meet their specific needs, and provide ongoing training to 12,000 store managers and field leaders. In FY19 we also announced new reimbursement for uncovered surrogacy and intrauterine insemination in the U.S. and Canada.

100% pay equity in the U.S.; 100% gender equity in pay in Canada and China

Goal: 100% global gender pay equity in U.S. and company-owned markets Our pay equity achievements to date were reached in FY18 and maintained with continued rigor in FY19. We continue to work toward <a href="https://stories.starbucks.com/stories/2018/starbucks-commitment-to-gender-racial-pay-equity/">global pay equity</a>. In 2019 the median pay for women globally was 98.3% of the median for men, while in the U.S., the median pay ratio was 100% for women and 100% for people of color.

In the U.S., Starbucks and 25 other U.S. employers in the&nbsp;<a href="http://www.employersforpayequity.com/" target="_blank" rel="noreferrer noopener">Employers for Pay Equity</a>&nbsp;consortium agreed in 2019 to work with a shared set of <a href="https://stories.starbucks.com/stories/2019/25-companies-join-starbucks-to-end-u-s-gender-pay-gap/">Pay Equity Principles</a>. We have established U.S. best practices supporting these principles. Going forward we will establish global best practices as well.

42% women in senior leadership; 17% people of color in senior leadership

Goal: At the senior leadership level, 50% women and a 50% increase in representation by people of color since 2015 In addition to our goals related to staff leaders, our board is currently comprised of 38% women, four of whom are members of minority groups. Starbucks first Global Chief Inclusion &amp; Diversity Officer, Nzinga Shaw, was hired in November 2019. In an&nbsp;<a href="https://stories.starbucks.com/uploads/2020/02/Starbucks-Civil-Rights-Assessment-2020-Update.pdf">Update to Starbucks Civil Rights Assessment</a>&nbsp;the company has set new representation goals for the first time across all roles, including, at minimum, a goal of 40% people of color and 55% women in all retail roles, and 50% women and 30% people of color for all enterprise roles, by 2025.

More than 175,000 participating in anti-bias training since 2018

Goal: Cultivation of inclusion and diversity awareness Following Starbucks <a href="https://stories.starbucks.com/uploads/2019/01/Covington-Report-to-Starbucks-Jan-23-2019.pdf">Civil Rights Assessment</a> in January of 2019, we have implemented several recommendations and continue to review them as we plan. In FY19, we published principles on <a href="https://stories.starbucks.com/press/2019/starbucks-principles-for-upholding-the-third-place-for-our-partners-our-customers-and-our-communities/">upholding the third place</a> and rolled out new resources for partners including&nbsp;<a href="https://tobewelcoming.com/" target="_blank" rel="noreferrer noopener">To Be Welcoming</a>, a 15-course online curriculum designed to address bias through understanding the human experience; the course is also available to customers.

Goal: Hire 100,000 Opportunity Youth by the end of 2020 These <a href="https://stories.starbucks.com/stories/2017/starbucks-hiring-initiatives/">hiring commitments</a> are intended to welcome new partners from communities that may experience barriers to employment. The FY19 status for Opportunity Youth is a decrease from the FY18 status due to an identified technical error.

Nearly 28,000 veterans and military spouses hired

Goal: Hire 25,000 veterans and military spouses by 2025 We met our military hiring goal <a href="https://stories.starbucks.com/stories/2019/meet-some-of-the-25000-veterans-and-military-spouses-starbucks-has-hired/">six years early</a>, with a new goal set to hire 5,000 veterans and military spouses annually. More detail on our military commitment is <a href="https://stories.starbucks.com/stories/2019/starbucks-military-commitment/">here</a>.

Goal: Hire 10,000 refugees globally by 2022 We continue to collaborate with other employers to share best practices and build partnerships with refugee-serving organizations. Starbucks EMEA has hired refugees in 12 countries across the region in partnership with local non-governmental organizations.

$7.5 billion spent with diverse suppliers since 2000

Goal: Stimulate economic development in the communities Starbucks serves while delivering high-quality products and services Starbucks Supplier Diversity and Inclusion program&nbsp;drives inclusion of&nbsp;qualified women-, minority-, people with disabilities-, veteran-,&nbsp;LGBTQ-&nbsp;and small (8(a) and HUBZone)-owned suppliers&nbsp;throughout our supply chain. To continue these efforts, we will focus on suppliers of all sizes and will include mentorship components to assist suppliers in developing to a point where they can succeed as a Starbucks supplier.

2019 Report: Creating Meaningful Opportunities - Starbucks Stories EMEA

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2019 Report: Creating Meaningful Opportunities

Starbucks 2019 Global Social Impact Report: Creating Meaningful Opportunities goals and progress.

https://stories.starbucks.com/emea/stories/2020/2019-report-creating-meaningful-opportunities/

Our 2018 Global Social Impact Report reflects our aspirations and marks our progress as a company in the areas where we can make the biggest impact – leading in sustainability, strengthening communities and creating opportunities.

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<a rel="noreferrer noopener" aria-label="Policy Statements and Previous Year Reports (opens in a new tab)" href="https://www.starbucks.com/responsibility/global-report" target="_blank">Policy Statements and Previous Reports</a>

2018 Starbucks Global Social Impact Report - Starbucks Stories EMEA

https://stories.starbucks.com/uploads/sites/17/2019/08/SBX20190813-GSI-Feature.jpg

2018 Starbucks Global Social Impact Report

Our 2018 Global Social Impact Report reflects our aspirations and marks our progress as a company in the areas where we can make the biggest impact.

https://stories.starbucks.com/emea/stories/2019/2018-starbucks-global-social-impact-report/