With Starbucks Rewards, members can get more Stars for what they buy, no matter how often they visit – meaning free drinks fast.

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Starbucks is further enhancing the customer experience with the introduction of a new Starbucks Rewards programme.

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The launch is part of wider digital transformation underway to meet evolving customer needs that have only been accelerated by COVID-19, as customers look for increasingly personalised, convenient and safe retail experiences.

Starbucks Rewards has always been and will always be about appreciating and rewarding our most loyal customers and this evolution of the programme will give members more Stars for what they buy, no matter how often they visit.

Benefits of the new programme for members include:

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In British stores where Mobile Order and Pay is available, Starbucks Rewards members will also benefit from the continued convenience of placing their order on their way to a store, so it is ready for them to collect on arrival.

When the programme goes live, current members of Starbucks Rewards will see their Stars automatically converted to reflect the changes. Members will not lose any of their existing benefits and any free drink coupons they have already collected will be automatically migrated to the new programme.

All members will get three Stars for every £1/€1 spent. Collect 150 Stars, and you’ll be able to redeem them for a free drink of your choice (or hold on to them, collect 300 Stars, and redeem two free drinks at once!).

Collect 450 Stars in the space of a year – gross of any Stars redeemed for free drinks in store – and we will elevate your account to Gold member status (or maintain it if you’re already Gold).

The Starbucks Rewards app is available to download now, on&nbsp;<a href="https://apps.apple.com/">iPhone®</a>&nbsp;and&nbsp;<a href="https://play.google.com/">Android™</a>, with Mobile Ordering available in Great Britain. Customers can find out where Mobile Order and Pay is available on&nbsp;<a href="https://www.starbucks.com/store-locator">Starbucks Store Locator</a>.

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Introducing the new Starbucks Rewards: Free Drinks, Fast - Starbucks Stories EMEA

https://stories.starbucks.com/emea/stories/news/

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Introducing the new Starbucks Rewards: Free Drinks, Fast

With Starbucks Rewards, members can get more Stars for what they buy, no matter how often they visit – meaning free drinks fast. Starbucks is further enhancing the customer experience with the introduction of a new Starbucks Rewards programme. The launch is part of wider digital transformation underway to meet evolving customer needs that have […]

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https://stories.starbucks.com/emea/stories/2020/introducing-the-new-starbucks-rewards/

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As the people of Lebanon start to rebuild following the catastrophic explosions in Beirut Port this month, The Starbucks Foundation and Alshaya Group have committed matching donations of $100,000 each to support disaster relief and rebuilding efforts on the ground.

The funding will be distributed to a number of organisations with the goal of giving immediate relief and supporting the city’s recovery, with a specific emphasis on food and shelter.

The Starbucks Foundation will immediately donate $75,000 to CARE who are working to provide shelter and other immediate assistance to homeless families, and $25,000 to World Central Kitchen who are serving more than 10,000 meals daily to people at local hospitals, seniors isolated at home, first responders, volunteers and community organizations.

Reflecting its strong links with the local community, Alshaya Group will donate $100,000 to the Lebanon-based aid organisation, Offre Joie, who are providing shelter to displaced families and organising volunteers to clean up and rehabilitate homes.&nbsp; &nbsp;

&nbsp;“Our thoughts are with the people of Lebanon who have been impacted, as well as all of the emergency personnel who have responded to this tragic event,” said Duncan Moir, President, Starbucks Europe, Middle East and Africa. “While this donation will help with the recovery it’s our partners (employees) who are responding with humanity and empathy and we are very proud of how they are serving their communities, every day”

&nbsp;“Our team on the ground in Lebanon has already been incredibly strong in their response to this crisis, demonstrating a spirit of resilience and compassion that we are truly proud of,” commented Mohammed Alshaya, Executive Chairman, Alshaya Group. &nbsp;“Through this donation we are very pleased to join hands with them in supporting the city’s recovery and helping to rebuild the fabric of the community.”&nbsp;&nbsp;

Alshaya Group has partnered with Starbucks since 1999 to operate the brand across the Middle East and currently has over 40 Starbucks locations in Lebanon.&nbsp; Its 200-strong team of Starbuck partners has been pulling together since the explosion to support each other and the local community; cleaning streets, providing coffee and water to volunteers, helping local residents clear broken glass from their apartments and simply providing much needed emotional support to colleagues and neighbours.&nbsp; The partners’ actions reflect the like-minded values of Starbucks and Alshaya.

The Starbucks Foundation strengthens humanity by transforming lives across the world, with a focus on enabling community resiliency and prosperity and uplifting communities affected by disaster. Established in 1997, The Starbucks Foundation is a Section 501(c)(3) charitable organization under U.S. law.

The Starbucks Foundation and Alshaya Group Donate $200,000 to Lebanon Disaster Relief Efforts - Starbucks Stories EMEA

The Starbucks Foundation and Alshaya Group  Donate $200,000 to Lebanon Disaster Relief Efforts

As the people of Lebanon start to rebuild following the catastrophic explosions in Beirut Port this month, The Starbucks Foundation and Alshaya Group have committed matching donations of $100,000 each to support disaster relief and rebuilding efforts on the ground. The funding will be distributed to a number of organisations with the goal of giving […]

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https://stories.starbucks.com/emea/stories/2020/starbucks-foundation-and-alshaya-group-donate-to-lebanon-disaster-relief-efforts/

Customers can safely use their reusable cups again in Starbucks stores across EMEA Here’s your need-to-know about our simple, safe, and contactless procedure

The use of reusable cups is being safely reintroduced to Starbucks stores across EMEA, following a temporary pause in recent months out of an abundance of caution.

As part of the careful reopening of Starbucks stores across Europe, the Middle East, and Africa, Starbucks held extensive trials on new and safe ways to reintroduce reusable cups. And now, after rigorous testing, Starbucks is excited to introduce a new procedure which allows customers to once again use their reusable cups with confidence.

Completely contactless, the new method involves using a ceramic mug to transport the reusable cup through the bar—eliminating any shared touch points between the customer and Starbucks partners (baristas).

Our new reusable cup procedure ensures the safety of our partners and customers, while supporting our commitment to the planet and our aspirations to become <a href="https://stories.starbucks.com/emea/stories/2020/5-things-to-know-about-starbucks-new-environmental-sustainability-commitment/">resource positive.</a>

Alongside upweighted cleaning and safety measures, customers can once again enjoy their favourite beverages in a reusable cup from 7 August. To encourage the use of reusables and reduce paper cup waste, Starbucks will continue offering customers with reusable cups a discount on their purchase (in participating markets only).

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Cleanliness of cup is checked by your barista, retain your lid

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Starbucks is Ready to Reintroduce Reusables across EMEA - Starbucks Stories EMEA

Starbucks is Ready to Reintroduce Reusables across EMEA

Customers can safely use their reusable cups again in Starbucks stores across EMEA Here’s your need-to-know about our simple, safe, and contactless procedure The use of reusable cups is being safely reintroduced to Starbucks stores across EMEA, following a temporary pause in recent months out of an abundance of caution. As part of the careful […]

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https://stories.starbucks.com/emea/stories/2020/starbucks-is-ready-to-reintroduce-reusables-across-emea/

Full 2019 Report and EMEA Highlights

At Starbucks, we stand for being people positive, planet positive and profit positive, living our Mission and Values while working together as partners to build a different kind of company.

Starbucks 19th annual Global Social Impact Report serves as transparent acknowledgement of the company’s social impact efforts in fiscal year 2019, and focuses on three areas: leading in sustainability, creating meaningful opportunities, and strengthening our communities.

Below is a snapshot of key EMEA highlights along with the full 2019 report. 

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A message from Starbucks ceo Kevin Johnson: Our 2019 impact

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Starbucks 2019 Global Social Impact Report - Starbucks Stories EMEA

Starbucks 2019 Global Social Impact Report

The report serves as transparent acknowledgement of the company’s social impact efforts in fiscal year 2019, and focuses on three areas.

Starbucks publishes 2019 Global Social Impact Report

https://stories.starbucks.com/emea/stories/2020/starbucks-2019-global-social-impact-report-emea-highlights/

Each year since 2001, Starbucks has reported on its efforts to make a positive impact in the communities it serves. Starbucks ceo Kevin Johnson reflects on our progress and shares the company’s results for the 2019 fiscal year.

Dear Starbucks partners, customers and stakeholders:

As we provide our 19th annual update on our global social impact activity, we also sit at a significant time in history that’s requiring major changes to our business around the world as <a href="https://stories.starbucks.com/stories/2020/navigating-through-covid-19/">quickly and dynamically</a> as possible to meet the needs of our partners, customers and communities during the COVID-19 pandemic.

Starbucks partners are showing how resilient they are in ways no one dreamed about a year ago. They’re upping the ante every day on what our company represents: Using the ritual of connecting over coffee to uplift the everyday experience and drive deeper human connection.&nbsp;

Each one of us at Starbucks is forever changed from this pandemic, as are the communities we serve. It has underscored how important serving our customers and communities is to us, and it’s brought new perspective and resonance to the ability Starbucks has to make the world a better place. This time is historic in an additional way, as many of our communities are coming together to protest racial injustice and highlight the vast improvement necessary in the way society treats people of color. Clearly, current events are showing us that executing our global social impact agenda successfully is now more important than ever.

Decades ago, Starbucks developed an agenda of global social impact priorities. In broad strokes, our investments have centered around balancing our role as a for-profit company with the betterment of people and the planet.

That means we invest in people – especially our partners, so they in turn can support people in the communities we serve. It also means we recognize healthy human lives depend on healthy ecosystems, so we work to better the health of our natural resources. As a result, we now have a long-term aspiration to be a resource positive company – storing more carbon than we emit, providing more clean freshwater than we use, and eliminating waste.

We can be proud of our Global Social Impact progress in fiscal year 2019. We continued working to put partners first and create a culture where everyone is welcome, including conducting a first-time, third-party <a href="https://stories.starbucks.com/stories/2019/update-on-starbucks-ongoing-diversity-equity-and-inclusion-efforts/">Civil Rights Assessment</a> that we continue to consider and implement. We worked to strengthen the communities where Starbucks partners live and work, expanding innovative grants, investments and community service models.

We also invested in the future of greener cups, packaging and retail, foreshadowing a much <a href="https://stories.starbucks.com/stories/2020/starbucks-announces-multi-decade-aspiration-to-become-resource-positive/">larger aspiration</a> we announced in January 2020. We invested heavily in supporting coffee communities, including dispersing a $20 million <a href="https://stories.starbucks.com/press/2018/starbucks-commits-20-million-for-emergency-relief-to-farmers/">Emergency Farmer Relief Fund</a>&nbsp;to support smallholder farmers in Central America experiencing the effects of low global coffee prices.&nbsp;

As a testament to our increasing commitment to our people and planet priorities, we were proud late last year to hire our first global chief officer of sustainability, Michael Kobori; our first global chief officer of inclusion and diversity, Nzinga Shaw; and our first global chief officer of ethics and compliance, Tyson Avery.&nbsp;

Now in mid-2020, the world has changed, the needs are even greater, and we continue to thoughtfully examine how Starbucks can most responsibly and constructively serve our communities and our planet going forward.&nbsp;

The crisis we are navigating has underscored that our world is small, and we need to take care of it and each other. We understand the interdependency of the health of humanity and the health of the planet. We embrace diverse voices participating in these conversations, so we can hear varying points of view to make the best decisions. We feel the threat of greater economic disparity in the future, as COVID-19 is often impacting socioeconomically disadvantaged communities more than others.

From the onset of the pandemic, we have moved swiftly to take actions to address our people and planet priorities. We’ve acted to address urgent needs related to COVID-19 as detailed and updated <a href="https://stories.starbucks.com/press/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/">here</a>. As an example, Starbucks has committed to a first-of-its-kind <a href="https://stories.starbucks.com/press/2020/starbucks-commits-10m-usd-in-covid-19-relief-for-partners-around-the-world/">$10 million emergency relief fund</a> for partners in both company-operated and licensed retail store markets around the world.&nbsp;

In the U.S. and Canada, we were able to provide <a href="https://stories.starbucks.com/stories/2020/our-continued-support-of-u-s-partners-during-covid-19/">temporary benefits</a> for partners, more support for <a href="https://stories.starbucks.com/stories/2020/as-food-bank-need-spikes-starbucks-and-feeding-america-fight-hunger-together/">food banks</a> and <a href="https://stories.starbucks.com/stories/2020/starbucks-gives-1million-cups-of-free-coffee-to-first-responders-in-us-and-canada/">free coffee</a> for first responders and frontline healthcare workers. Starbucks partners are <a href="https://stories.starbucks.com/stories/good-things-are-happening/">innovating</a> in other timely, locally meaningful ways. Our <a href="https://stories.starbucks.com/asia/stories/2020/starbucks-partners-offer-support-to-frontline-workers-across-asia/">partners in Asia</a> have led the way in organizing food and coffee donations to hospitals, nonprofits, local police and health officials, and other frontline workers. And our partners around the world have echoed those demonstrations of gratitude.

During the pandemic, we’ve had to pause on allowing reusable cups. But we continue our commitment to shift to more reusable packaging as well as more fully recyclable and compostable packaging, ensuring we also prioritize health and safety. This requires innovation from our own experts as well as many other alliances.

Meanwhile, <a href="https://stories.starbucks.com/press/2020/the-starbucks-foundation-donates-more-than-3m-to-global-covid-19-relief-efforts/">The Starbucks Foundation</a> continues to invest millions of dollars to support a variety of organizations, extending emergency assistance to those in need while also helping to build a path towards recovery and resilience.

Making a positive social impact runs deep at Starbucks. Since the beginning, our purpose has gone beyond profit. We believe in the pursuit of doing good. The idea of Starbucks being a Third Place for the community to gather means our stores have often served not only as a place for human connection, where everyone can feel welcome, but also as a <a href="https://stories.starbucks.com/?s=disaster relief">beacon of hope and resilience</a> during crisis – whether that’s the aftermath of an earthquake, hurricane or a wildfire, or now as we re-open and strive to provide some normalcy in the midst of the global pandemic.

As always, Starbucks partners are the best champions of how to serve their own communities. We’re finding success when we gain insights from the field, provide resources and tools to help inform local decisions, and enable partners to take actions that are locally relevant. Just as this approach applies to navigating the day-to-day COVID-19 situation as it varies in markets around the world, it also applies to defining relevant community service activities and guiding The Starbucks Foundation’s approach to addressing local communities’ needs. And it applies to our teams in our nine Farmer Support Centers in coffee-growing regions worldwide as they serve the needs of coffee farmers and their communities.

Because of our partners’ inspiring daily actions, I’m more optimistic than ever that we can overcome this global challenge and emerge with deeper perspective about the role we should be playing as a for-profit enterprise that also has a great deal of power to make positive global social impact.

As Starbucks approaches its 50th anniversary in 2021, I hold those thoughts in my mind every day – that as we evolve our business in major ways, we must stay true to our heritage and what we stand for: People positive, planet positive and profit positive, working as partners to create a different kind of company for the next 50 years.

Kevin Johnson, Starbucks president and ceo

A message from Starbucks ceo Kevin Johnson: Our 2019 impact - Starbucks Stories EMEA

Starbucks ceo Kevin Johnson reflects on our social impact progress and shares the company’s results for the 2019 fiscal year.

https://stories.starbucks.com/emea/stories/2020/a-message-from-starbucks-ceo-kevin-johnson-our-2019-impact/

Expanding on our <a href="https://stories.starbucks.com/stories/2020/starbucks-sustainability-timeline/">history in sustainability</a> and progress in building a more sustainable <a href="https://stories.starbucks.com/stories/2019/building-a-sustainable-future-for-coffee-together/">future for coffee</a>, we announced in January of 2020 a multi-decade aspiration to be a <a href="https://stories.starbucks.com/stories/2020/starbucks-announces-multi-decade-aspiration-to-become-resource-positive/">resource-positive company</a>,&nbsp;giving more than it takes from the planet. The announcement included science-based preliminary <a href="https://stories.starbucks.com/stories/2020/infographic-starbucks-sustainability-commitment/">target reductions</a> of carbon, water and waste&nbsp;by 2030. Informed by an <a href="https://stories.starbucks.com/uploads/2020/01/Starbucks-Environmental-Baseline-Report.pdf">environmental baseline report</a> it&nbsp;outlined five strategies to move forward, such as shifting away from single-use to reusable packaging, and finding better ways to manage our waste. We’ll share new commitments in the spring of 2021 as we celebrate Starbucks 50th anniversary.

Goal: 100% ethically sourced coffee For the fifth year in a row in FY19, more than 99% of our coffee was verified as ethically sourced under <a href="https://stories.starbucks.com/press/2020/cafe-practices-starbucks-approach-to-ethically-sourcing-coffee/">C.A.F.E. Practices</a>. Although we are constantly striving for 100%, the last 1% is where some of our most important work happens, bringing on new farmers and cooperatives to help ensure the long-term future of coffee. We continue to work as part of the <a href="https://www.sustaincoffee.org/" target="_blank" rel="noreferrer noopener">Sustainable Coffee Challenge</a> to make coffee the world’s first sustainable agricultural product and improve the lives of at least one million people in coffee communities around the world.

Goal: Provide <a href="https://stories.starbucks.com/press/2017/starbucks-100million-coffee-trees/">100 million coffee trees</a> to farmers by 2025 Starbucks has donated coffee trees over the past four years to farmers in Mexico, Guatemala and El Salvador. These climate-resilient trees replace ones that are declining in productivity due to age and disease, such as coffee leaf rust, and help improve the quality and yields of their harvests. As of June 2020, the next 10 million are being distributed, with close monitoring of potential complications related to COVID-19.

Goal: 100% ethically sourced tea We continue to work toward our goal of 100% ethically sourced tea, making significant progress from 95% in FY18 to 99% in FY19 by sourcing tea from farms that have been certified through Rainforest Alliance, UTZ, or Fair Trade. *As purchased by Starbucks global tea sourcing team.

Goal: Train 200,000 farmers by the end of 2020 Our Global Agronomy Center and Farmer Support Center at <a href="https://stories.starbucks.com/stories/2020/this-earth-day-meet-some-of-the-people-working-to-make-coffee-sustainable/">Hacienda Alsacia</a> in Costa Rica and our eight other Farmer Support Centers around the world provide open-source training and other resources to coffee farmers. In FY19 alone, we trained nearly 88,000 farmers.

$46 million invested in farmer loans; $20 million in FY19 emergency relief funds

Goal: Invest $50 million in farmer loans by the end of 2020 As of June 2020, we have invested more than $49 million in the Starbucks <a href="https://stories.starbucks.com/stories/2015/starbucks-more-than-doubles-global-farmer-loan-commitment/">Global Farmer Fund</a> to support farmers. This comes in addition to relief funds, such as the $20 million we dispersed in FY19 to many of our smallholder farmers in Central America who experienced the effects of low global coffee prices.

Goal: Empower at least 250,000 women and families in coffee, tea and cocoa growing communities globally by 2025 Through 18 grants totaling more than $5 million since 2018, The Starbucks Foundation is <a href="https://stories.starbucks.com/stories/2019/the-starbucks-foundations-origin-grants-to-empower-women-and-girls/">supporting women and families</a> in coffee- and tea-growing communities across Africa, Asia and Latin America in many ways, including leadership skills, income-generating activities and healthier homes.

12 major cities recycling Starbucks cups; trialing of new cup technologies

Goal: Double the recyclability of our cups from 2016-2022; develop 100% compostable and recyclable hot cups by 2022 In 2016, 24% of Starbucks stores in the U.S. and Canada accepted our hot cups for recycling; in 2019, this number increased to 25%. Work accelerated in 2019, as the NextGen Consortium, of which Starbucks is a co-founder, identified 12 winning <a href="https://stories.starbucks.com/press/2019/closed-loop-partners-announces-12-winners-of-the-nextgen-cup-challenge/">cup technologies</a> of the NextGen Cup Challenge. In-store <a href="https://stories.starbucks.com/stories/2020/starbucks-trials-a-nextgen-cup-solution/">market testing began</a> in the spring of 2020 with a cup that is industrially compostable as well as recyclable in markets that accept hot cups. We continue to research and test cup liner solutions that will make our cup easier to recycle and compost, while also working with the Consortium to improve recycling and composting infrastructure. In Europe, Starbucks launched a £1 million <a href="https://stories.starbucks.com/emea/stories/2019/uk-cup-fund-boosts-recycling-by-35-million-paper-cups-per-year/">Cup Fund</a>&nbsp;supporting ambitious recycling projects in conjunction with the environmental charity Hubbub.&nbsp;

Starbucks cups currently are accepted for recycling in Amsterdam; Boston; Chattanooga; Dallas; Denver; London; Louisville; New York; San Francisco; Seattle; Vancouver; Washington, DC; and many smaller cities.

Goal: 20% recycled content in our hot cups by 2022 Starbucks hot cups currently contain 10% post-consumer fiber (PCF), and we are working to double the recycled content to 20% as well as reduce the environmental impacts of sourcing virgin wood paper fiber we source.

2.8% reusability rate in measured markets

Goal: Double the use of reusable cups from 2016-2022 In 2019 we implemented new ways to track reusable cup usage, and we tracked a 2.8% reusability rate in company-operated stores in the U.S., Canada, Japan, and EMEA. This meant that customers received a discount for bringing their own cup or used a ceramic mug offered in store, saving more than 105 million disposable cups. China is not yet included in this metric, with a tracking program now in development there. In Europe, Starbucks conducted the first ever&nbsp;<a href="https://stories.starbucks.com/press/2019/starbucks-uk-launches-first-ever-airport-reusable-cup-trial-at-gatwick-airport-in-london/">airport reusable cup trial</a>&nbsp;at London’s Gatwick Airport.&nbsp;

We continue to conduct research and evolve our strategy to encourage customer adoption of reusables.

Continued rollout of strawless lids and sustainable material straws

Goal: Eliminate single-use plastic straws globally by the end of 2020 In 2019 Starbucks continued the expansion of <a href="https://stories.starbucks.com/stories/2019/say-hello-to-the-lid-that-will-replace-a-billion-straws-a-year/">lightweight strawless lids</a> for cold beverages, as well as rollout of alternative material straws. By the end of calendar year 2020, we anticipate that all company-owned stores and the majority of licensees will have eliminated single-use plastic straws. However, regulatory and manufacturing challenges in light of COVID-19 threaten the ability to fully roll out a new sustainable material straw in the U.S. and Canada by the end of 2020, with a new anticipated goal date of spring 2021. Starbucks will continue to provide straws to customers who <a href="https://stories.starbucks.com/stories/2018/follow-up-to-starbucks-sustainability-news/">need or request them</a> in our stores.

741 stores globally that reflect the Greener Stores framework

Goal: Build and operate 10,000 greener stores globally by 2025 Starbucks has built more than 1,600 LEED®-certified stores around the world, and in early FY20, the <a href="https://stories.starbucks.com/asia/stories/2019/starbucks-reserve-roastery-shanghai-celebrates-leed-platinum-achievement/">Shanghai Roastery</a>&nbsp;set a new benchmark in green retail as the first in mainland China’s food retail industry to be certified LEED Platinum. Now in partnership with the World Wildlife Fund and in collaboration with other nongovernmental organizations, we’re going beyond LEED, expanding the scope and breadth of our greener stores commitment with an open-source <a href="https://stories.starbucks.com/press/2018/starbucks-announces-global-greener-stores-commitment/">Greener Stores framework</a> for design, construction and operation.

Goal: Empower 10,000 partners to be sustainability champions by the end of 2020 In FY19, we surpassed our goal and as of April 2020 have more than 26,000 Starbucks partners enrolled in the Greener Apron sustainability training program through <a href="https://www.starbucksglobalacademy.com/greener-apron" target="_blank" rel="noreferrer noopener">Starbucks Global Academy</a>.

72% of global operations powered by renewable energy

Goal: Invest in 100% renewable energy to power global operations globally by the end of 2020 Starbucks purchases enough renewable energy to power 100% of its company-operated stores in the U.S., Canada and the UK. Worldwide in FY19, 72% of Starbucks operations were powered by renewables. This is down from 77% in FY18, driven in part by&nbsp;a transition away from company-owned renewable energy-powered markets in EMEA, as well as an increase in stores in markets where Starbucks is still building a path toward renewable energy, such as China and Japan.

As we work to buy more renewable energy, we also continue to invest in solar and wind farms, with 2019 highlights being investments in a large&nbsp;<a href="https://stories.starbucks.com/stories/2018/solar-and-wind-power-fuel-starbucks-store/">wind farm</a>&nbsp;in Illinois and&nbsp;<a href="https://stories.starbucks.com/press/2019/starbucks-and-cypress-creek-solar-farms-team-up-to-power-360-stores-in-texas/">solar farms</a>&nbsp;in Texas.

2019 Report: Leading in Sustainability - Starbucks Stories EMEA

Starbucks 2019 Global Social Impact Report: Leading in Sustainability goals and progress.

https://stories.starbucks.com/emea/stories/2020/2019-report-leading-in-sustainability/

2019 Report: Leading in Sustainability

At Starbucks we take actions to strengthen our communities by listening, supporting, investing and uplifting in meaningful ways – whether that’s the neighborhoods that host our stores, or the regions that grow our coffee. In late FY19 at Starbucks <a href="https://stories.starbucks.com/stories/2019/12000-starbucks-partners-gather-in-chicago-for-transformative-leadership-experience/">Leadership Experience</a>, we rolled out new resources and tools to empower 12,000 store leaders in the U.S. and Canada to serve their communities in ways that align to Starbucks global social impact priorities and are also locally relevant. We’ve seen success from this especially during the COVID-19 pandemic, with examples tracked <a href="https://stories.starbucks.com/stories/community/">here</a>.

Goal: Open Community Stores in 15 diverse, low to medium income urban communities in the U.S. by the end of 2020 We’ve invested globally in 16 Community Stores, 14 in the U.S., one in South Korea, and one in Thailand, which provide extra services and resources specific to their communities. In the U.S. in FY19, new stores opened in Dallas, Birmingham, Ala. and Jonesboro, Ga., with an expanded commitment in early 2020 to <a href="https://stories.starbucks.com/press/2020/starbucks-expands-commitment-in-underserved-communities-across-the-us/">operate 100 of them</a> by 2025.

Our <a href="https://stories.starbucks.com/stories/2019/starbucks-military-commitment/">Military Family Stores</a> create a welcoming space to bring active duty military and their spouses together with their communities.

Our <a href="https://stories.starbucks.com/stories/2018/all-signs-point-to-washington-dc/">Signing Stores</a> are designed to provide employment opportunities for deaf and hard of hearing people and drive greater connection within that community.

1,500+ Coffee with a Cop events in Starbucks stores since 2017

Goal: Promote dialogue, empathy and stronger neighborhoods through by building relationships with law enforcement and first responders Building trusted relationships with law enforcement is an important part of sustaining a welcoming and safe environment in its stores. Starbucks has continued to build relationships and trust with law enforcement through alliances with national organizations as well as interactive <a href="https://stories.starbucks.com/stories/coffee-with-a-cop/">Coffee with a Cop</a> events.

Over 20 million meals donated in the U.S., with ~60% of eligible stores participating

Goal: Rescue 100% of food available to donate in all U.S. company-operated stores Starbucks FoodShare program in the U.S., which launched in 2016 in partnership with Feeding America, packages eligible unsold food and provides meals to food banks and mobile pantries. As of June 2020, we’ve now donated more than 25 million meals, with recent spikes as <a href="https://stories.starbucks.com/stories/2020/as-food-bank-need-spikes-starbucks-and-feeding-america-fight-hunger-together/">food bank needs</a> increase. We continue to learn from the many logistical challenges of ongoing perishable food delivery as we increase the scale of this program.

Internationally, similar programs exist in several markets, including a FoodShare launch in Canada in FY19 and food waste programs in 13 countries across EMEA.

Goal: Test an innovative community service model After a successful test in FY19, we expanded <a href="https://stories.starbucks.com/press/2019/the-starbucks-foundation-and-points-of-light-expand-innovative-service-model-in-20-cities-across-the-united-states/">The Starbucks Foundation Service Fellows</a> program, in which 100 Starbucks hourly store partners in 20 cities work 20 hours in their store each week while spending another 20 hours with a local nonprofit. The program is catalytic in communities that need support and provides an opportunity for Starbucks partners to build local nonprofit capacity and further serve their communities.

Goal: Strengthen local communities The Starbucks Foundation provided nearly $16 million in grants in FY19, including:

Internationally, The Starbucks Foundation invested in programs that promote opportunity, from refugee employment programs in Europe to youth-focused grants in partnership with the Alsea Foundation across multiple Latin American markets.

In the U.S., The Starbucks Foundation has a partnership with the American Red Cross supporting disaster preparedness, response and recovery in the U.S. Responses in FY19 included those to Hurricane Dorian and mass shootings in El Paso and Dayton.&nbsp;

The Starbucks Foundation’s&nbsp;<a href="https://stories.starbucks.com/press/2020/starbucks-expands-commitment-in-underserved-communities-across-the-us/">Neighborhood Grants</a>&nbsp;help build sustained local impact and inspire increased partner volunteerism with nonprofit organizations that work in our communities. This program was launched in FY19, inviting hundreds of store managers to nominate local nonprofit organizations that are meaningful in their communities. Similarly, The Starbucks Foundation awarded Greener Apron grants to multiple environmental organizations submitted by Greener Apron-certified partners.

The Starbucks Foundation’s&nbsp;<a href="https://stories.starbucks.com/press/2019/the-starbucks-foundation-2019-opportunity-for-all-grants/">Opportunity for All Grants</a>&nbsp;help support organizations creating pathways to lifelong opportunity and programs, which create job and training opportunities for people who may face barriers.

The Starbucks Foundation celebrated the holiday season by matching customer donations to eight nonprofit partners through the <a href="https://stories.starbucks.com/press/2018/starbucks-foundation-celebrates-holiday-season-by-matching-donations/">Match the Magic</a> campaign.

2019 Report: Strengthening Our Communities - Starbucks Stories EMEA

2019 Report: Strengthening Our Communities

Starbucks 2019 Global Social Impact Report: Strengthening Our Communities goals and progress.

https://stories.starbucks.com/emea/stories/2020/2019-report-strengthening-our-communities/

Since our founding, Starbucks has a long legacy of putting our partners first and creating a culture where everyone is welcome. In 2019, we published a <a href="https://stories.starbucks.com/uploads/2019/01/Covington-Report-to-Starbucks-Jan-23-2019.pdf">Civil Rights Assessment</a> in which Covington &amp; Burling LLP evaluated our ongoing efforts related to diversity, equity and inclusion and how they support our mission and values. We <a href="https://stories.starbucks.com/press/2020/an-update-on-starbucks-civil-rights-assessment/">continue to track</a> annually against this assessment, reviewing its recommendations as we plan. Our equity and inclusion activity is updated regularly <a href="https://stories.starbucks.com/press/2019/starbucks-equity-and-inclusion-timeline/">here</a>.

Among partners, our approach is to create meaningful opportunities by investing in their health, well-being, and overall success, all while working to advance a culture of equity and inclusion. This means ensuring that leadership demonstrates commitment and accountability to inclusion and diversity. It means building collective understanding among all partners, and cultivating a more inclusive workplace, where partners feel valued and a sense of belonging. It means building and sustaining a highly engaged, high-performing, and diverse workforce at all levels. And it means ensuring equal opportunity, pay equity, and proactive workplace resolutions.

3,200+ diplomas with 14,000+ participants

Goal: Graduate 25,000 Starbucks partners from Arizona State University (ASU) by the end of 2025 Starbucks College Achievement Plan is helping partners complete their education through Arizona State University (ASU) online. We are proud to continue to lead in this area, providing 100% tuition reimbursement to partners that work an average of 20 hours a week or more. As of June 2020, more than <a href="https://stories.starbucks.com/stories/2020/starbucks-celebrates-our-college-graduates/">4,500 partners</a> have earned first-time bachelor’s degrees since the program was announced in 2014.

We also continue to expand the <a href="https://www.starbucksglobalacademy.com/#/default">Starbucks Global Academy</a>, a globally accessible platform created in partnership with ASU for Starbucks partners as well as customers, community members, and learners around the world that delivers world-class learning content and eliminates barriers to high quality education.

New U.S. and Canada mental health initiative and family support benefits

Goal: Continued leadership in innovative, relevant benefits for full- and part-time retail employees Starbucks continues to pioneer <a href="https://stories.starbucks.com/uploads/2020/03/Infographic-Starbucks-Benefits-March-2020.pdf">innovative benefits</a> for our full- and part-time partners in the U.S., and internationally, we continue to customize our compensation packages to remain competitive and responsive to partner feedback.

The new <a href="https://stories.starbucks.com/stories/2020/starbucks-commitment-to-partners-mental-health/">mental health initiative</a> announced to U.S. and Canadian partners in FY19, with further rollout in early FY20, includes efforts to break the stigma around mental health needs, connect partners to quality care that meet their specific needs, and provide ongoing training to 12,000 store managers and field leaders. In FY19 we also announced new reimbursement for uncovered surrogacy and intrauterine insemination in the U.S. and Canada.

100% pay equity in the U.S.; 100% gender equity in pay in Canada and China

Goal: 100% global gender pay equity in U.S. and company-owned markets Our pay equity achievements to date were reached in FY18 and maintained with continued rigor in FY19. We continue to work toward <a href="https://stories.starbucks.com/stories/2018/starbucks-commitment-to-gender-racial-pay-equity/">global pay equity</a>. In 2019 the median pay for women globally was 98.3% of the median for men, while in the U.S., the median pay ratio was 100% for women and 100% for people of color.

In the U.S., Starbucks and 25 other U.S. employers in the&nbsp;<a href="http://www.employersforpayequity.com/" target="_blank" rel="noreferrer noopener">Employers for Pay Equity</a>&nbsp;consortium agreed in 2019 to work with a shared set of <a href="https://stories.starbucks.com/stories/2019/25-companies-join-starbucks-to-end-u-s-gender-pay-gap/">Pay Equity Principles</a>. We have established U.S. best practices supporting these principles. Going forward we will establish global best practices as well.

42% women in senior leadership; 17% people of color in senior leadership

Goal: At the senior leadership level, 50% women and a 50% increase in representation by people of color since 2015 In addition to our goals related to staff leaders, our board is currently comprised of 38% women, four of whom are members of minority groups. Starbucks first Global Chief Inclusion &amp; Diversity Officer, Nzinga Shaw, was hired in November 2019. In an&nbsp;<a href="https://stories.starbucks.com/uploads/2020/02/Starbucks-Civil-Rights-Assessment-2020-Update.pdf">Update to Starbucks Civil Rights Assessment</a>&nbsp;the company has set new representation goals for the first time across all roles, including, at minimum, a goal of 40% people of color and 55% women in all retail roles, and 50% women and 30% people of color for all enterprise roles, by 2025.

More than 175,000 participating in anti-bias training since 2018

Goal: Cultivation of inclusion and diversity awareness Following Starbucks <a href="https://stories.starbucks.com/uploads/2019/01/Covington-Report-to-Starbucks-Jan-23-2019.pdf">Civil Rights Assessment</a> in January of 2019, we have implemented several recommendations and continue to review them as we plan. In FY19, we published principles on <a href="https://stories.starbucks.com/press/2019/starbucks-principles-for-upholding-the-third-place-for-our-partners-our-customers-and-our-communities/">upholding the third place</a> and rolled out new resources for partners including&nbsp;<a href="https://tobewelcoming.com/" target="_blank" rel="noreferrer noopener">To Be Welcoming</a>, a 15-course online curriculum designed to address bias through understanding the human experience; the course is also available to customers.

Goal: Hire 100,000 Opportunity Youth by the end of 2020 These <a href="https://stories.starbucks.com/stories/2017/starbucks-hiring-initiatives/">hiring commitments</a> are intended to welcome new partners from communities that may experience barriers to employment. The FY19 status for Opportunity Youth is a decrease from the FY18 status due to an identified technical error.

Nearly 28,000 veterans and military spouses hired

Goal: Hire 25,000 veterans and military spouses by 2025 We met our military hiring goal <a href="https://stories.starbucks.com/stories/2019/meet-some-of-the-25000-veterans-and-military-spouses-starbucks-has-hired/">six years early</a>, with a new goal set to hire 5,000 veterans and military spouses annually. More detail on our military commitment is <a href="https://stories.starbucks.com/stories/2019/starbucks-military-commitment/">here</a>.

Goal: Hire 10,000 refugees globally by 2022 We continue to collaborate with other employers to share best practices and build partnerships with refugee-serving organizations. Starbucks EMEA has hired refugees in 12 countries across the region in partnership with local non-governmental organizations.

$7.5 billion spent with diverse suppliers since 2000

Goal: Stimulate economic development in the communities Starbucks serves while delivering high-quality products and services Starbucks Supplier Diversity and Inclusion program&nbsp;drives inclusion of&nbsp;qualified women-, minority-, people with disabilities-, veteran-,&nbsp;LGBTQ-&nbsp;and small (8(a) and HUBZone)-owned suppliers&nbsp;throughout our supply chain. To continue these efforts, we will focus on suppliers of all sizes and will include mentorship components to assist suppliers in developing to a point where they can succeed as a Starbucks supplier.

2019 Report: Creating Meaningful Opportunities - Starbucks Stories EMEA

2019 Report: Creating Meaningful Opportunities

Starbucks 2019 Global Social Impact Report: Creating Meaningful Opportunities goals and progress.

https://stories.starbucks.com/emea/stories/2020/2019-report-creating-meaningful-opportunities/

Where’s your favorite Starbucks? Is it your cozy neighborhood café, with that comfy chair by the window? Or would it be a destination like a Starbucks Reserve™ Roastery, an immersive experience that showcases the journey of coffee. Or perhaps you dream of visiting a coffee farm in Costa Rica and sipping a hot cup of coffee from the terrace overlooking the lush rolling hillsides.

No matter where you are, you can feel like you are at your favorite Starbucks anytime with a new collection of virtual backgrounds ready to download for your use in any video meeting platform.

The early morning sun streams in through the windows at the <a href="https://stories.starbucks.com/stories/2019/welcome-to-jonesboro-ga-home-of-newest-starbucks-community-store/">Starbucks Community Store in Jonesboro, Ga.,</a> a quiet spot for that first cup of coffee in the day with collage art pieces by local artist <a href="https://www.instagram.com/lecollagedart/">Marryam Moma</a>.

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It’s a well-established fact that a <a href="https://stories.starbucks.com/stories/2015/campus-store-designs/">Starbucks café is a great place for hitting the books</a>. Join your next online study group with this background from the Starbucks store at George Mason University in Fairfax, Va, which features a one-of-a-kind collage of 34 flying books interspersed with sparkling clear glass globes.

Surround yourself with an intricate matrix of more than 2,000 wooden sticks from the <a href="https://stories.starbucks.com/stories/2014/kengo-kuma-on-designing-an-iconic-starbucks-store-in-dazaifu-japan/">iconic store near the Dazaifu Tenmangu shrine</a> in Fukuoka, Japan. The store was created in collaboration with renowned Japanese architect Kengo Kuma (who also designed the exterior of the <a href="https://stories.starbucks.com/stories/2019/top-10-things-to-know-about-the-starbucks-reserve-roastery-tokyo/">Tokyo Roastery</a>).&nbsp;

The company’s newest <a href="https://stories.starbucks.com/press/2020/starbucks-expands-commitment-in-underserved-communities-across-the-us/">Community Store</a> also makes a beautiful backdrop with a colorful mural by local artist <a href="https://www.instagram.com/aniekanreloaded/?hl=en">Aniekan Udofia</a> inspired by its location in the <a href="https://www.starbucks.com/store-locator/store/1028127/mlk-ave-anacostia-2228-martin-luther-king-ave-se-washington-dc-20020">historic Anacostia neighborhood</a> in Washington, D.C.

As dusk settles in, this nighttime scene from the terrace outside the <a href="https://www.starbucks.com/store-locator/store/12319/e-olive-way-1600-e-olive-wy-seattle-wa-981025613-us">Olive Way store in Seattle</a> casts a warm glow for a virtual happy hour, as if winking a good evening.

Journey to Hacienda Alsacia

Take a virtual trip to the lush landscapes of the Poás Volcano at the first and only Starbucks coffee farm,&nbsp; <a href="https://stories.starbucks.com/stories/2018/5-things-to-know-about-starbucks-farm-hacienda-alsacia/">Hacienda Alsacia</a> in Costa Rica.

Unwind in the open-air café at the <a href="https://stories.starbucks.com/stories/2018/5-things-to-know-about-starbucks-farm-hacienda-alsacia/">Hacienda Alsacia Visitor’s Center</a> with (what else?) a cup of Hacienda Alsacia™ coffee.

You can almost smell the sea air from the <a href="https://www.starbucksreserve.com/en-us/locations/seattle">Starbucks Reserve Roastery in Seattle</a>, located in a historic building not far from where the old tall ships docked in Elliott Bay.&nbsp;

An afternoon on the piazza

Find a table on the leafy terrace of the <a href="https://stories.starbucks.com/stories/2018/top-10-things-to-know-starbucks-reserve-roastery-milan/">Starbucks Reserve Roastery in Milan</a> outside the historic former post office in Palazzo delle Poste in the heart of the Italian city.

The world’s largest Starbucks

Sometimes, more is more. Imagine yourself inside the <a href="https://stories.starbucks.com/stories/2019/top-10-things-to-know-about-starbucks-chicago-roastery/">Starbucks Reserve Roastery in Chicago</a>, a five-story tribute to the city’s art, architecture and culture.

This is the place where it all began, <a href="https://stories.starbucks.com/stories/2017/hidden-history-at-starbucks-pike-place-market-store/">the original Starbucks store</a> at Seattle’s Pike Place Market.

Let’s meet on the patio

Feel the breeze as you pull up a chair on the patio of our store on <a href="https://www.starbucks.com/store-locator/store/1007334/bainbridge-island-village-337-high-school-rd-ne-bainbridge-island-wa-9811036">Bainbridge Island Washington</a>.

At home? You can still work from Starbucks with virtual backgrounds - Starbucks Stories EMEA

At home? You can still work from Starbucks with virtual backgrounds

Add a bit of coffeehouse ambiance to your next video meeting with a collection of virtual backgrounds from Starbucks to match every mood.

https://stories.starbucks.com/emea/stories/2020/you-can-still-work-from-starbucks-with-virtual-backgrounds/

“We don’t always have the wind beneath our wings , but one day you will wake up and you will see all your hard work start to flourish and you will be ready to pick it up.”

Abdulazziz, known by friends, family, and partners (employees) as Aziz, because, in his own words, “my name is really long”, arrived in the UK just over one year ago. Growing up in Homs, Syria, until the age of 13, Aziz fled with his family to Amman, Jordan, to continue his studies. Whilst studying Aziz juggled two jobs, one in a shop selling nuts, the other distributing newspapers.

“It was really difficult” Aziz said, “but, looking back, I can see and feel how that experience changed my personality to become a more independent person.”

Fast forward to May 2019 and Aziz landed in the UK, he explained how he felt “stabilised” for the first time. “Everyone feels lonely at the beginning, but I had my family and we were all going through the experience together”.

Aziz’s first seven-months were spent getting to grips with the English language, “seven-months was enough time for me to understand English as well as other people understand me”. It was then time for Aziz to look for employment and start using his newly acquired English skills.

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