Today Starbucks partners with Public Health England (PHE), for its latest campaign to encourage consumers to manage the ‘calorie creep’ and help combat adults consuming an average of 200 to 300 calories too many each day.

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Starbucks is the only coffee company on the high street to partner on this campaign and will clearly display breakfast and lunch options with food and drink in stores throughout March. These meal combinations will fit the calorie guidelines in-store, helping customers make healthier choices using the One You 400-600-600 calorie rule.

The One You campaign encourages people to aim for around 400 calories for breakfast and around 600 calories for lunch and dinner, plus a couple of snacks, as it is revealed that adults consume around a quarter (20-25%) of their calories when eating out, with many unsure how many calories they need each day.

In an effort to help people make healthier choices whilst on the go, Starbucks stores nationwide will be displaying menu combinations, plus a One You campaign focused menu board.

Sara Bruce-Goodwin, vice president of Product Innovation, Food Safety &amp; Quality EMEA said: “We’re committed to helping customers make the right choice for them when they visit us, and we’re delighted to partner with Public Health England on the One You campaign. We change our menus throughout the seasons, and work with trend experts to give consumers something different. Our One You 400 and 600 calorie meal combinations have been created based on some of our most popular food and drinks and we’re confident there is something for everyone.”

In 2015, Starbucks committed to reducing added sugar in its most indulgent beverages by 25% by 2020. Progress has already been made on reducing sugar, simplifying ingredients, increasing healthy options, and improving how Starbucks communicates with its customers so they can make the right choices for them.

One You campaign encourages the public to stick to 400-600-600 calorie rule for three meals a day, to help reduce ‘calorie creep.'

Starbucks UK to launch ‘One You' campaign

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Starbucks UK partners with Public Health England to launch ‘One You’ campaign

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Baristas in London become the first to take on a level 2 diploma qualification

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To mark the start of National Apprenticeship Week in the UK, Starbucks has extended its apprenticeship programme to enable hearing-impaired partners (employees) to undertake an apprenticeship. Hearing-impaired partners are now able to complete a Level 2 hospitality apprenticeship standard, which includes the opportunity to also gain a Level 2 Customer Service diploma at the same time. &nbsp;

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Since introducing its apprenticeship programme in 2012, over 1,300 partners have enrolled on a Starbucks apprenticeship, alongside a commitment to provide another 1,000 apprenticeships by 2020.

Led by Russell Butcher, senior manager, education, skills and qualifications, Starbucks have worked with Remit Training to tailor their existing apprenticeship programme to suit sign language partners. This has included adapting their online e-learning portal to incorporate sign text, as well as introducing additional learning support resource, in the form of a specialist sign language interpreter to work alongside Remit’s core training and assessment team.

Russell said: “Our apprenticeship programme has always been about inclusivity and providing opportunities for all of our partners to improve their skills and propel their careers.&nbsp; When we heard that our hearing-impaired partners wanted to join the programme, we were delighted and determined to find a way to make this possible.”

“We are thankful to our training partner Remit Training who have demonstrated innovation and tenacity to make the necessary programme adjustments, adapting the learning and training content and overarching delivery model.”

Starbucks UK apprenticeship programme is run in partnership with training provider Remit Training. Sue Pittock, CEO of Remit, said “This is a first for Remit in providing a specialist sign language programme as part of an apprenticeship. We are thrilled to extend our relationship with Starbucks and lead in the education sector for the hearing-impaired.”

To celebrate inclusivity at Starbucks, sign language partners in stores in London have been given specially-designed aprons with sign language symbols of the word ‘Starbucks’ stitched onto their aprons.

To mark the start of National Apprenticeship Week in the UK, Starbucks has extended its apprenticeship programme to enable hearing-impaired partners to undertake an apprenticeship.

Apprenticeship Programme for Hearing-Impaired Partners

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Starbucks opens up Apprenticeship Programme to Hearing-Impaired Partners

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This Valentine’s Day people all around the world will be celebrating their love for their nearest and dearest – family, friends, partners and colleagues. Here we share the tales of Starbucks sweethearts, whose love blossomed over a shared love of coffee.

Heverton and Izabela Mendes, also known as ‘Mr and Mrs Starbucks’, London

Heverton and Izabela Mendes, coined Mr and Mrs Starbucks, met whilst working at Starbucks. Eight years later, they are now married and have their first baby on the way.

Their home countries of Brazil and&nbsp;Poland may be a few thousand miles apart, but a shared love and passion for coffee united this pair of baristas. The couple&nbsp;met in 2010 when they were both working at the Oxford Street Starbucks store in London. Despite Heverton transferring to another store in the city, their relationship moved from strength to strength. Here they share their story:

Izabela: “Before I met Heverton, I was really shy and mostly focussed on my work. Heverton was friendly and caring and the fact we had a lot in common made me feel more confident and it really drew me closer to him over time.”

Heverton: "What I love most about Izabela is that she is incredibly patient and has always taken the time to help and teach me. When we first met, she had been at Starbucks for two years so already knew the ropes and plus she had great coffee skills. We used to spend evenings together where she would help train me and become the best that I can be.”

Izabela: “In fact, we still do a lot of coffee tastings at home together, we have eight brewing machines at home!”&nbsp;

After dating for five years, the couple got married and this year, they are&nbsp;excited to announce they are adding to their family of two.

Izabela: "Starbucks has consistently been there throughout our relationship, it was one of the first things we both connected on and still do to this day – we can’t live without coffee! My mum is making a mini green apron so our little one can also feel a part of the Starbucks family.”

Now, with the couple both store managers at two of London’s busiest stores, Westfield Stratford and Upper St Martin’s Lane in Covent Garden, they are still fondly remembered by customers where they first met who travel across the city to see them. &nbsp;

Izabela: “It’s really nice to be known as known as Mr and Mrs Starbucks by our teams. Some of our regular customers will still visit us at one of our stores and ask how the other is. We’re incredibly lucky to have found each other.”

Attila works in Starbucks Amsterdam coffee roasting plant, supplying coffee to the whole of Europe, Middle East and Africa, while Timi is close by working in the Amsterdam support centre as part of the category retail team.

Timi and Attila met in Hungary and after just three months of dating, decided to move to the Netherlands together where they both had friends who had settled happily in Amsterdam.

Attila continued as a professional folk dancer, whilst Timi began working as a barista at Starbucks. A little while later, she was offered a role in the company’s Amsterdam support centre.

Attila too would soon join Starbucks after he suffered a knee injury and could no longer dance with the international folk dance company. At a loss for what do next, he spoke with Timi and she found the perfect solution; joining Starbucks as a packaging partner. After a couple of years Attila is now a full time roasting technician in the Starbucks Amsterdam roasting plant.

Eight years after meeting, the two speak about their Starbucks journey together so far.

Timi:” After 10 minutes of talking, it felt like we’d known each other for years… it was love at first sight.

“I am so pleased Attila was able to join Starbucks as a roasting technician – it’s great that our passion for coffee has now become our day job too!&nbsp; Although our jobs are very different, working within the same business has only brought us closer together. Before we joined Starbucks, we hadn’t realised how much the company gives back to communities all over the world. I love how I am contributing to a company that has such strong values.”

Attila: “Starbucks is my second home. I’ve made so many friends through working here, and my colleagues and I do almost everything together, and knowing this is all thanks to Timi makes it even more special. Before joining Starbucks, although I loved coffee, I had little knowledge of it, but after years spent working in the roasting plant, I’ve learnt so much especially about the processing and quality checks that go into creating the final and perfect product.”

With the couple working in different parts of the business and on different shifts, time together is precious, and often best enjoyed over a Toffee Nut Latte.

Timi: “The best Valentine’s Day present we’ve ever had was our little boy, Tristan. My due date was the 14th February, but he was a little late. We’ll be celebrating his second birthday this year!”

Grounds for romance: The story of four Starbucks sweethearts

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More than 200 local charities around Britain are celebrating funding donations thanks to the support of Starbucks customers getting involved in <a href="https://news.starbucks.com/emea/cheer-for-good-with-starbucks">Cheer for Good</a>. The Christmas campaign helped to raise awareness and funds for local causes that sit at the heart of the communities that are most important to Starbucks customers and its store teams.

Cheer for Good was the fourth annual Christmas charity initiative by Starbucks, working in partnership with <a href="https://www.neighbourly.com/">Neighbourly.com</a>. As part of its ongoing commitment to championing some of the country’s smallest charities, Starbucks will continue this partnership with Neighbourly to support and raise the profile of the vital work that these charities do in their local communities all year round.

Throughout 2017 Starbucks partners (employees) offered support for local community projects from their time to <a href="https://news.starbucks.com/emea/starbucks-partners-volunteering-across-emea">volunteer</a>, offering <a href="https://news.starbucks.com/emea/opportunity-youth-career-workshops">skills training</a> as well as food and <a href="https://news.starbucks.com/emea/starbucks-community-cafe-gets-into-gear-with-salute-coffee-truck">drink donations</a>.&nbsp;The year was rounded off with Starbucks UK donating £150,000 to the 210 charities that took part in Cheer For Good. Each charity was nominated by Starbucks partners (employees) and customers, and the top 30 charities, whose supporters ‘cheered the loudest’ on Twitter, were awarded a grant of £2,000 each, with everyone receiving £500.

Sarah Wolf, Senior Technician, Wiltshire Search and Rescue Service, explained that the £2,000 is being used to fund brand new digital radios to help their team of volunteers communicate with their central base. She added: “Campaigns like Cheer For Good are so important to charities like us, we are all volunteers and we don’t have any paid staff. It’s all about word of mouth so being able to have a brand behind us to give us the support has been absolutely priceless for us.”

More than 15,000 people across the UK supported Cheer for Good online and hundreds of Starbucks stores across the UK also helped spread the cheer by hosting fundraising events in stores.

More than 200 local charities around Britain are celebrating funding donations thanks to the support of Starbucks customers getting involved in Cheer for Good .

Charities Cheer for Good thanks to community funding

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Starbucks has achieved a Top Employer certification across Europe by the Top Employers Institute, a leading independent auditor of HR practices. Starbucks also received country-level certification as a Top Employer in Austria, Switzerland, France, the Netherlands and UK.

The accolade recognises around 500 hundred of Starbucks stores, which employ over 7,000 thousand partners (employees), as well as the company’s regional head office. Starbucks was independently verified across key factors such as learning and development, company culture and the benefits on offer, to achieve the accreditation.

The Top Employers Institute is a global certification company recognising excellence in the conditions that employers create for their people. Speaking on receiving the honour, Sara Williams, HR senior manager, Starbucks EMEA, said:

“While this recognition is indeed an honour for us, our work to innovate and deliver an exceptional experience for our partners (employees) is never over. Being named a Top Employer in Europe is testament to the work of our vast team of partners who work tirelessly to create a culture of warmth and opportunity for those working in our stores.”

Starbucks has achieved a Top Employer certification across Europe by the Top Employers Institute, a leading independent auditor of HR practices.

Starbucks recognised as a Top Employer in Europe

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Starbucks recognised as a Top Employer in Europe by  Top Employers Institute

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Around 150 roles offered - from master baristas to mixology experts on new careers site

Over 300 total new jobs to be created in Milan, including future Starbucks stores with Percassi in 2018

Milan, ITALY; February 2, 2018– The recruitment for the first European Starbucks Reserve Roastery and the first Starbucks location in Italy, has begun today, as Starbucks launches a new careers website: <a href="https://starbucksreservecareers.it">https://starbucksreservecareers.it</a>. The new Starbucks Reserve Roastery on Piazza Cordusio in Milan, opening in autumn 2018, will hire around 150 Starbucks partners (employees).

It was during a visit to Milan in 1983 when Starbucks executive chairman, Howard Schultz experienced the magic and theatre of Milanese coffeehouses, which inspired the third place Starbucks experience now present in 76 countries around the world. 35 years on, the journey to open the first Starbucks retail presence in Italy has begun, by hiring its passionate team of partners.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

The majority of the 150 roles at Starbucks Reserve Roastery in Milan will be full-time, permanent contracts, with special benefits including ‘bean stock’ – restricted stock units (RSUs), for employees to share in the success of the company. Starbucks has a long-standing tradition of investing in people - from structured training and development, to providing lasting career opportunities, as well as rewards and benefits that complement great personality, knowledge and attitude. The recruitment website has launched for all prospective candidates to learn more about roles and how to apply.

Giampaolo Grossi, General Manager for Starbucks Reserve Roastery – Milan said: “Starbucks brings a culture of warmth and belonging, and we are excited to invite candidates to apply and join us to open the Roastery. This team is going to be part of something very special for the company. We recognise how much coffee passion and talented baristas there are in Italy, and now we can share more about the career opportunities we are creating.”

“We are pleased to welcome Starbucks to the city and support the over 300 jobs being created at the Reserve Roastery and Starbucks stores in Milan. Starbucks is an internationally recognised coffee brand, and we are delighted to see the career opportunities created for its first location in Italy”, commented Milan Mayor Giuseppe Sala.

Since the first Starbucks Reserve Roastery opened in 2014 in Starbucks hometown of Seattle, most recently Starbucks brought the same coffee and retail innovation to China, the company’s fastest growing market. The Shanghai Roastery opened in December 2017 and is a 30,000 square feet retail space of coffee roasting and brewing, Italian baking, and exquisite local craftsmanship. The new Starbucks Reserve Roastery in Milan will serve rare and unique coffees in an immersive environment, designed specifically for the Milanese customer, and will offer freshly baked food on site from Italian artisan baker Rocco Princi - the exclusive food partner for all new global Roastery locations.

Following the Roastery opening, Italian licensee and business partner Percassi will begin to open a small number of&nbsp; Starbucks stores in Milan in 2018. Recruitment will soon commence to build fantastic barista teams for these Starbucks stores, alongside the world-class culinary skills of Princi bakers, who will operate within the Roastery. By the end of 2018, over 300 new job opportunities will have been created in Milan.

Matteo Percassi, CEO Percassi Food and Beverage added: “This is an exciting time as we start to build the passionate teams for our stores, which will be carefully designed and curated to respect the local Milan community. We already employ more than 600 Milanese through our retail brands and we are looking forward to developing more talent for our Starbucks stores.”

Since 1971, Starbucks Coffee Company has been committed to ethically sourcing and roasting high-quality arabica coffee. Today, with more than 25,000 stores around the globe, Starbucks is the premier roaster and retailer of specialty coffee in the world. Through our unwavering commitment to excellence and our guiding principles, we bring the unique Starbucks Experience to life for every customer through every cup. To share in the experience, please visit our stores or online at <a href="http://news.starbucks.com">news.starbucks.com</a> and Starbucks.com.

Founded in 1976 by Antonio Percassi, it is a company whose activities are focused on managing its portfolio of own trademarks (Kiko Milano, Womo and Bullfrog in cosmetics, Atalanta in sports, Caio Antica Pizza Romana and La Piadineria Casa Maioli in food services) or in joint venture (Billionaire Italian Couture in clothing). Percassi is also active in the development and management of important brands’ sales networks (such as Gucci, Nike, Victoria’s Secret, Lego in fashion-beauty and consumer area, and Starbucks and wagamama in the food industry). Percassi operates also in the Real Estate business with the development and improvement of major real estate projects in the sale and managerial sector. For further information: <a href="http://www.percassi.com">www.percassi.com</a>.

The recruitment for the first European Starbucks Reserve Roastery and the first Starbucks location in Italy has begun, as Starbucks launches a new careers website.

Talent search begins for Starbucks Reserve Roastery in Milan

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Starbucks recognised as a Centrica Top 100 Apprenticeship Employer

Since launching its national apprenticeship programme in 2012, Starbucks has created more than 1,300 apprenticeships for its partners (employees) and established an industry-leading programme in the UK. The expansion of the programme to now include qualifications up to Level 6 has seen Starbucks recognised in the prestigious Centrica Top 100 Apprenticeship employer list. The accolade coincides with Starbucks recently being named Best Apprentice Employer for London. The list is compiled annually by the National Apprenticeship Service and was announced on 18 January 2018 to recognise excellence in businesses that employ apprentices.

Speaking about Starbucks being named a Top 100 Apprenticeship employer, Sue Husband, Director of the National Apprenticeship Service, commented, “The Top 100 Apprenticeship employer list 2017 demonstrates clearly the impact apprentices can have on an organisation”, Sue said. “Apprentice employers are creating opportunities for individuals to gain the skills and knowledge needed to succeed, up to degree level. These Top 100 Apprenticeship Employers are making a difference to the lives of their apprentices by investing in their future.”

The apprenticeship programme creates opportunities for partners to grow their skills and careers as Starbucks recruits, trains and retains talent for the business. In the UK, apprentices can earn qualifications from Level 2 up to Level 6, equivalent of a university degree, across a wide range of disciplines and subjects, such as hospitality, digital IT and the nation’s first in food technology.

The programme is led by Russell Butcher, senior manager, education, skills and qualifications, Starbucks EMEA, who commented, “There are a number of great apprenticeship programmes across the UK and to be named as one of the best is a great accomplishment and testament to all of the apprentices and partners involved in developing the success of our programme. The benefits of apprenticeships both to our people and to our business have been tangible and we look forward to continuing to innovate and develop our programme further.”

Starbucks committed in 2015 to creating another 1,000 apprenticeship qualifications across the business by 2020. 

Since launching its national apprenticeship programme in 2012, Starbucks has created more than 1,300 apprenticeships for its partners (employees) and established an industry-leading programme in the UK.

Apprenticeship Programme named as one of UK’s best

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Starbucks stores across Greece, Denmark, the Netherlands and Austria have celebrated their 10th and 15th anniversaries this year, marking the date they first opened in these countries by donating to causes close to their local communities.

Greece donates all profits from its first store in Athens to charity to mark anniversary

The store team from the first Greek store in Athens donated all profits from its 15th anniversary to SOS Children’s Villages. This is the world’s largest charity that work with orphaned and abandoned children to give them a community and a promise of a brighter future. Starbucks has been working closely with the organisation since the company arrived in Greece.

Customers raise thousands to mark 10 years in the Netherlands

Customers in the Netherlands celebrated Starbucks 10-year anniversary by raising over €11,000 for the LINDA Foundation, a charity that focuses on supporting single parents with children in financial need. Customers donated by purchasing tumblers, with each store also matching the donation. For every Flat White purchased, 50 cents was also donated to the LINDA Foundation.

Denmark supports young women’s counselling charity on its 10th anniversary

Ten years ago, Starbucks arrived in Denmark with a single store in Copenhagen Airport. Now Starbucks proudly serves customers in 21 stores across the country, and to mark 10 years as part of the coffee community, Starbucks donated 5kr from each Pumpkin Spice Latte sold during its anniversary week to Girl Talk, a counselling charity for young women aged between 12 and 24.

Austria celebrates 15 years with coffee and cake

A chocolate and salted caramel sauce cake, shaped to look like a Starbucks mug, was the centrepiece of Starbucks 15th anniversary celebrations in Austria, marking the date when the first store opened in Salzburg. 

Starbucks stores across Greece, Denmark, the Netherlands and Austria have celebrated their 10th and 15th anniversaries this year, marking the date they first opened in these countries by donating to causes close to their local communities

Starbucks celebrates anniversary milestones across Europe

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Starbucks celebrates major anniversary milestones across Europe in 2017 by supporting charities

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This Christmas, Starbucks has donated £175,000 to charities across Europe that were nominated by its customers and partners (employees) as part of its festive giving initiative, #GiveGood.

In the UK, 210 community charities took part in a local charity initiative, #CheerforGood, in partnership with Neighbourly.com, which saw nearly 60,000 tweets shared by supporters across the country spreading the cheer and raising awareness for local causes. The top 30 charities whose supporters ‘cheered’ the loudest on Twitter have been awarded a grant of £2,000 each, with the remaining charities all receiving £500 for taking part.

Sarah Wolf, Wiltshire Search and Rescue, which helps the emergency services to find missing and vulnerable people, said: “Cheer for Good has given us both a platform, and a reason, to shout about the great work we do. We hope to be able to start putting money towards new digital radios that will ensure we can better communicate with each other, and the emergency services. We are on call every day of the year and this money will keep us out on the ground for some time to come.”

Jo Whitfield, B-EAT, a charity that supports people with eating disorders, said: “Cheer for Good has been such a fantastic opportunity for B-EAT, and the support from the Bath High St Starbucks team has been amazing ! The grant will help us to provide support to people affected by eating disorders over the Christmas period, which can be an incredibly difficult time.”

Tom Reeves, Free Radio Mission Christmas, a charity that aims to make a difference to the lives of disadvantaged children in the West Midlands, said: “As a charity we rely heavily on the kindness of local people and local businesses. Starbucks and Neighbourly are clearly champions of that ethos! We had great fun on our #CheerForGood day, interacting with Starbucks customers and telling them all about Mission Christmas which aims to get gifts to the 1 in 3 children in Birmingham STILL living in poverty. The grant will help buy gifts for the age groups who often get forgotten about, the very young and the over 10s. This will mean so much to so many.”

Store teams also hosted fundraising events for each of the charities nominated in stores across the UK, Amsterdam, Paris, Vienna, Geneva and Zurich. Charities used the occasion to raise awareness and fundraise in a variety of ways. The Austrian store teams donated a giant blanket knitted by the community and their customers to homeless charity – Caritas de gruft.

Martin Brok, president Starbucks Europe, Middle East and Africa (EMEA), said: “Right across our business in Europe we’re proud of the connections we’ve made with local communities this Christmas. In the UK, we were thrilled to see the number of tweets shared using #cheerforgood almost double as part of this year’s Christmas community campaign - helping local charities, nominated by our partners and customers, to raise awareness and funds at this critical time of year. We look forward to building on these charity partnerships, and continue to support community projects all year round.”

Starbucks will continue its partnership with Neighbourly.com in 2018 to support and raise the profile of the UK’s smallest charities that do vital work in their local communities, all year round. 

Starbucks donates £175,000 to charities across Europe

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Starbucks donates £175,000 to community charities  across Europe this Christmas

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Starbucks stores across Britain are celebrating the work of 210 local charities, all nominated by customers and partners (employees) to join the Cheer for Good initiative. This Christmas, £150,000 will be granted to these local causes that sit at the heart of the communities that Starbucks serves, with Cheer for Good inviting supporters to ‘cheer’ on social media for top grants of £2,000.

To launch <a href="">Cheer for Good</a> Starbucks stores around Britain are welcoming the charities taking part from their local area on 29 November, alongside Starbucks teams and customers, to raise awareness and funds for their causes.

On the same day, Starbucks stores in the UK will also be serving hot drinks in a new red cup. The new red cup design, available for a limited time, features a white heart framed by two hands coming together, celebrating the good in each other and across communities.

Starbucks UK is continuing its partnership with online platform <a href="https://www.neighbourly.com/cheerforgood">Neighbourly.com</a>, to launch the festive giving initiative. Supporters can get behind their local charities and ‘cheer’ on Twitter using the hashtag #CheerforGood with the charity’s Twitter handle, from 29 November until midnight on 20 December 2017. The leading 30 charities whose supporters ‘cheer’ the loudest, will receive a top grant of £2,000, with all charities receiving £500 for taking part.

Commenting on the launch Simon Redfern, vice president communications at Starbucks Europe, Middle East and Africa, said: “This Christmas we want to help raise the profile of some of the small charities who do vital work in their local neighbourhoods. The charities taking part in Cheer for Good this Christmas are close to our hearts and the whole company is about to get its cheer on and raise some serious noise for these great causes.”

Nick Davies, Founder of Neighbourly said: “It’s fantastic to partner with Starbucks for Cheer for Good, and help them connect with great causes delivering critical services to local communities across the country. We’re proud to be a part of such a meaningful campaign that gives charities the chance to raise awareness and funds at a crucial time of year.”

To find out which charity is taking part near you, visit: <a href="http://Starbucks.co.uk/CheerForGood">Starbucks.co.uk/CheerForGood</a>.

New red cup design launches in stores on 29 November, marking the start of Cheer for Good and celebrating giving back to communities.

‘Cheer for Good’ this Christmas with Starbucks

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Local Charities across Britain will ‘Cheer for Good’ this Christmas with Starbucks

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Cold coffee is a hot trend of late. Staying ahead of industry trends and answering evolving customer demands is an essential job for Rachel Chatterton. Rachel leads the team developing new drinks for Starbucks across Europe, the Middle East and Africa.

Rachel describes cold coffee as having “exploded” in the last two years, with customers increasingly enjoying the refreshing sensations cold coffee offers. Starbucks launched Cold Brew coffee in stores around the region in 2015 and Nitro Cold Brew in spring 2017, and this year’s Festive Cold Brew with Orange and Cranberry is the latest step to bring cold coffee to customers all year-round.

The Christmas period at Starbucks is synonymous with classic hot drinks like the Gingerbread Latte and Eggnog Latte, as well as the Fudge Hot Chocolate – which Rachel says is her personal favourite – but this innovation marks the first time a cold drink has been introduced as part of the Christmas UK menu.

“We really wanted to bring Cold Brew into the festive season,” she explains. Customers continue to explore Cold Brew and enjoy its different flavours. The decision to add a festive twist to Cold Brew was not just born out of the growth of cold coffee, however.

“Christmas isn’t just about feeling cosy and warm, people also like to enjoy refreshing drinks and flavours, especially around lunchtime. If you have been out Christmas shopping and come in for one of our Christmas sandwiches, you might want to pair that with a refreshing drink.” 

Rachel’s role sees her lead the beverage side of the research and development team for the Europe, Middle East and Africa (EMEA) region. A senior manager for beverage innovation, she develops the ideas and concepts, tests them out, finds flavours that work and brings them to life as a Starbucks drink. Since joining Starbucks in 2012, Rachel estimates she has created over 80 different drinks exclusively for the 41 countries in the region, allowing her to specialise in the tastes and trends of customers in specific countries.

When customers walk into a Starbucks store and see a new addition to the drinks menu, they are seeing the very final result of a development process that can take up to 12 months from the original source of inspiration, to creating the recipe, to then arriving in their hands in a Starbucks store. Customers always want to try new drinks and explore flavours and tastes, with beverage innovation at the heart of Starbucks new drinks, ideas and trends such as cold coffee are never far away.

Rachel’s team began working on the festive drinks menu around 12 months ahead of it arriving in stores, and so when one season launches Rachel is already thinking ahead to time next year. With such a constant demand for newness and innovation, Rachel finds inspiration for a new product in a wide variety of places.

“Most of our inspiration has to come from things that aren’t necessarily a drink. Textures, colours, aromas are all sources of ideas, which are used to explore possible drinks, which sometimes is best found through travel.” A trip to Scandinavia at Christmas is something Rachel names as a source of inspiration, visiting Christmas markets and trying flavours to explore what can be developed into a Starbucks beverage.

Even with such a constant stream of launching drinks, Rachel still describes seeing a product she has developed arrive in stores as her favourite aspect of the role. “I get a real kick out of seeing a new drink go live when it is something we have talked about and worked on in our development kitchens for so long.” She adds “when you get a person saying ‘I love this drink!’ it’s really satisfying to think you’ve made someone’s day a little bit happier and come up with something people enjoy.” 

Drink developer Rachel Chatterton has added a Festive Cold Brew to Starbucks classic range of Christmas hot drinks. Rachel leads the team developing new drinks for Starbucks across Europe, the Middle East and Africa.

Meet the woman making cold drinks a hot ticket for Starbucks

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Meet the woman making cold drinks a hot ticket for Starbucks at Christmas

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Graduates, apprentices, mentors, schools and charity partners have joined together to celebrate the 10th anniversary of the Starbucks Apprenticeship Programme in France. Since its launch, over 350 Starbucks partners (employees) have started an apprenticeship, with around 80 new apprentices joining each year.

Starbucks France offers the programme at a variety of levels to equip baristas and store supervisors with a range of transferable skills. The year-long programme combines academic training on topics such as retail management, marketing and customer service alongside practical training in Starbucks stores, meaning graduates achieve recognised diplomas such as BTS “Management des unités commerciales” or Licence professionnelle “Management d’un point de vente”.

The success of this programme has now seen the scheme extended to the Paris support centre where apprentices are enrolled with the HR, Business Development or Operations teams. These apprenticeships feature a core Diploma rising to a French Masters level, which is equivalent to a university degree level and means apprentices are learning new skills whilst working and earning. Through this industry-leading scheme Starbucks can recruit, train and retain young talent for the business.

At a celebratory event for over 100 people at Starbucks Capucines store in Paris, 28 diplomas were awarded to those graduating from the programme. Graduates from the programme spoke about the value this has added to their career development within the business and what it means to achieve a recognised qualification.

Marking the event, Aurélia Chorrin, Head of HR, Starbucks France, said: ‘The 10-year anniversary event was a great opportunity for everyone to come together to celebrate the milestone. With over half of our workforce under the age of 25, we understand just how valuable additional training is for our partners. We are so proud of all those who have completed the Starbucks Apprenticeship Programme, and we look forward to helping even more future and current partners develop their skills, enhance their learning and earn diplomas through this fantastic scheme.’

Graduates, apprentices, mentors, schools and charity partners have joined together to celebrate the 10th anniversary of the Starbucks Apprenticeship Programme in France.

Starbucks France celebrates apprenticeship program

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Starbucks France celebrates 10th anniversary of its leading apprenticeship programme

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