Coffee delivery programme set to expand across central London and to major cities across the UK, including Manchester, Glasgow, Leeds, Leicester, Edinburgh, Cardiff and Birmingham
Starbucks customers can get their coffee orders delivered direct to their office or front door, in partnership with Uber Eats
Success of London pilot demonstrates customer demand for convenience in coffee
LONDON – Today, Starbucks announced the expansion of its delivery service, Starbucks Delivers, across London and 11 major UK cities, in partnership with Uber Eats. The expansion takes to the road today with Manchester and Glasgow becoming the latest UK cities to introduce Starbucks Delivers, with an additional nine cities following suit across September. Starbucks Delivers is Starbucks tailored coffee delivery programme, developed to ensure quality and convenience at every stage of the order’s journey.
After a successful pilot of Starbucks Delivers in select London stores earlier this year, Starbucks and Uber Eats is now expanding the service to customers across the country, bringing them more ways than ever to enjoy their favourite Starbucks food and beverages.
As consumers continue to evolve in the way they engage with brands, Starbucks is constantly investing in new and innovative ways to meet them – wherever they are. Customers are placing increased focus on digital relationships and through partnering with Uber Eats, Starbucks is doing just that. With Starbucks Delivers, Starbucks is leveraging the expertise of one of the nation’s largest delivery apps, while reaching customers beyond those who already include Starbucks as part of their morning or afternoon routines. Customers will be able to access Starbucks Delivers through the Uber Eats app (available on iOS and Android devices) and via ubereats.com. Features include:
- Starbucks Experience: Starbucks has developed unique packaging and beverage solutions to ensure that both hot and cold menu items are delivered with the same quality as customers will find in stores
- Customisation: As with the majority of Starbucks core menu items and customisations available, customers will be able to tailor their orders to their unique tastes
- Quick, reliable delivery: Powered by the Uber Eats platform, customers can follow their orders within the mobile app, tracking the progress and location of their Uber partner to help ensure delivery in a timely fashion
Alex Rayner, general manager, Starbucks UK, said, “At Starbucks, we are committed to offering an unmatched customer experience. Part of this is finding new and easy ways to bring the Starbucks Experience to those who are unable to visit us in-store. We want to meet customers where they are, and through our partnership with Uber Eats, we have made a significant investment in technology and product innovation which means that connecting with Starbucks is just a click away.”
Starbucks and Uber Eats have used the London pilot to gather insights and feedback from partners (employees) and customers via the Uber Eats platform. This has helped to refine and improve the customer experience, with a better understanding of the growing mobile and on-demand economy, enabling a quick expansion of Starbucks Delivers to other UK cities.
Toussaint Wattinne, General Manager, Uber Eats UK and Ireland said: “After the success of our pilot in London, we are really excited to expand our partnership with Starbucks across the United Kingdom. Our customers are huge Starbucks fans, and love being able to get their favourite items delivered with Uber Eats. Whether you want a morning coffee at home or afternoon pick-me-up at the office, ordering is as easy as requesting a ride, all at the touch of a button in the Uber Eats app.”
Starbucks Delivers will be available in Manchester and Glasgow (from today), with Leeds, Leicester, Birmingham, Bristol, Cardiff, Newcastle, Edinburgh, Dundee and Aberdeen to follow in the coming months.
The UK expansion follows similar launches of Starbucks Delivers across the globe in the US, Canada, China, Japan, India, Hong Kong, Singapore, Indonesia, Vietnam, Mexico, Colombia and Chile.
Since 1971, Starbucks Coffee Company has been committed to ethically sourcing and roasting high-quality arabica coffee. Today, with more than 30,000 stores around the globe, Starbucks is the premier roaster and retailer of specialty coffee in the world. Through our unwavering commitment to excellence and our guiding principles, we bring the unique Starbucks Experience to life for every customer through every cup. To share in the experience, please visit us in our stores or online at https://stories.starbucks.com/ and www.Starbucks.com.
About Uber Eats
Uber Eats food delivery app is available in more than 100 towns and cities across the UK, including: Aberdeen, Bath, Belfast, Birmingham, Brighton, Bristol, Cambridge, Cardiff, Dublin, Edinburgh, Exeter, Glasgow, Ipswich, Leeds, Leicester, Liverpool, London, Manchester, Newcastle, Oxford, Portsmouth, Reading, Southampton, Swindon, Windsor and York. You can order from 10,000+ restaurants on the Uber Eats app and there is with an average delivery time of 30 minutes